Bilingual (English/Spanish) and efficient Management Professional eager to contribute exceptional technology background, personnel leadership expertise, and customer relations skills toward supporting a dynamic organization in optimizing productivity and performance.  

 

 

         Significant staff leadership experience spans hiring, training, scheduling, counseling, and conducting performance evaluations; guide employees to exhibit performance excellence and consistently emphasize team cohesiveness and superlative customer service.

         Outstanding blend of communication, coaching, mentoring, interpersonal, prioritization, organization, and troubleshooting skills.  

         Excel in employee relations, property management, facility security, payroll administration, steering policy and procedure compliance, and performing full-scope accounting operations.

         Methodical problem solver with a solid track record of executing innovative solutions to meet business goals and needs, and appreciated for hands-on management style.

         Adept at fostering and maintaining unified and collaborative relationships across the organization.

         Versatile and hard-working; quickly master new roles, responsibilities, and environments.

 

 

Ricoh Business Solutions, 2007 to Present

Senior Technology Service Specialist

• Leverage sharp technical acumen and product knowledge to effectively install, troubleshoot, repair and maintain Ricoh equipment such as copiers, printers, faxes and scanners. 
• Cultivate, nurture and maintain exemplary customer relationships, vital to ensuring satisfaction and loyalty.

 

Canon Business Solutions, 2005 to 2007

Digital Service Engineer

• Conducted new equipment installations and proficiently serviced Canon copiers and network drivers for printers, faxes and scanners. 
• Exhibited an impressive and unrelenting work ethic in successfully balancing an average of six service calls per day.
• Exercised strong leadership talents toward mentoring, coaching and training new team members, and delivering network support to team of 11.

 

Appel Company, 1991 to 2005 

Service Manager           (2000 to 2005)

• Spearheaded service management operations inclusive of directing, training, supervising and supporting over a dozen System Support Technicians throughout Southern California.
• Seamlessly coordinated installation support with an emphasis in optimizing network connectivity and resolving software compatibility.  

 

Continued

 

 

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Professional Experience continued

 

• Steered strict budget compliance in verifying and approving purchase orders and payroll processing, maintaining parts/equipment inventory, and diligently monitoring spending.
• Significantly improved customer satisfaction and service productivity by establishing customer support center.
• Administered pre- and post-sales field support encompassing customer follow-up, training sessions, and guidance with networking and software applications. 

 

Field Engineer         (1991 to 2000)

• Demonstrated troubleshooting proficiency in analyzing, repairing, installing and configuring broad-based technology such as POS (point-of-sale) systems, networks, printers, and wireless drive-through systems.  
• Performed PC repair and upgrades consisting of Windows operating systems, anti-virus software, and PC Anywhere.   
• Complied with productivity expectations in delivering efficient field customer support for hardware, software and network problems.

 

Prior background includes role as Parking Director for Century Parking Incorporated.

 

 

Computer Information System Specialist, CEI College, Van Nuys, CA, 2003

 

Associate of Applied Science Degree, ITT Technical Institute, Van Nuys, CA, 1991

 

Academic Awards/Honors:

 

President s List Award (4.0 GPA);  Perfect Attendance Award

 

Certifications:

 

MCP, CompTIA A+, and CompTIA N+

 

Ricoh Certifications:

         @Remote Embedded/Appliance Device Service

         Digital Color Basics

         Fax Basics Self Pace

         Aficio MP6000 Series (D052 Series Blended Learning)