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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

results-driven, solutions-focused leader eager to contribute management, policy / procedure development, team building, and customer service talents within multimillion-dollar operations toward optimizing a company s bottom-line results.

 

profile

 

ø  proven ability to successfully increase organizational revenue through dynamic sales / marketing strategies, innovative customer service techniques, and valuable cost control methods.

ø  contribute sharp analytical skills, excellent problem-solving abilities, strong interpersonal relations talents, and solid written / verbal communication proficiencies in support of diverse business operations.

ø  expert at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

ø  foster cooperative teamwork across a multitude of personnel levels while concurrently empowering associates to make decisions to reflect positively on corporate well-being and customer satisfaction.

 

key career accomplishments

 

ø  strategically steered the development and implementation of a $2.25-million yearly restaurant budget within top-ranking luxury hyatt hotels and resorts chain.

ø  spearheaded the successful opening of a new 750-room tower addition within an existing hotel property.

ø  optimized organizational productivity by skillfully delivering tips training to over 200 food / beverage employees within a 1,600-room hotel property.

ø  received several management-based promotions within 14 months of employment tenure.

ø  supported community-wide fundraising within starbucks coffee company s make your mark program.

 

professional synopsis

 

store manager / general manager, starbucks coffee company, perris, ca                               2004 c present

 

ø  maximize operations success of a fast-paced, high-volume caf and drive-thru achieving over $23,000 in weekly sales to include directing all customer service, policy / procedure implementation, cost-effective employee scheduling, and financial management (i.e. p / l, cash control) efforts.

ø  drive business growth by actively recruiting and supervising top-performing team members, along with creating dynamic training / development programs in coordination with corporate objectives.

ø  contribute sharp interpersonal relations abilities instrumental in conducting valuable daily meetings designed to facilitate productive team building, improve communication measures, and encourage useful staff feedback.

ø  liaise between executive-level management in the planning and implementation of strategic business initiatives which involve effective goal setting and efficient organizational policy development.

 

head manager food & beverage, hyatt hotels and resorts, city, state                                      1995 c 2004

 

ø  demonstrated strong leadership talents toward overseeing all-inclusive operations and p / l responsibilities within a $2.25-million full-service restaurant and $315,000 coffee shop for a 1,600-room hotel property.

ø  directed comprehensive staff and management recruiting, hiring, and training / development efforts, as well as communicating with hotel personnel to facilitate smooth-running operations of room service program activities.

 

operations administrator, vagabond inns corporation, city, state                                                1990 c 1992

 

ø  applied broad scope of administrative-based management skills toward directing daily operations for 40 properties within a west coast-based chain of hotels and motels to include proficiently networking among general management to boost operational profits and productivity.

ø  contributed superior fiscal management proficiencies instrumental in participating in accurate financial audits, payroll efforts, and a / p processing to ensure seamless organizational processes at all times.

 

education, professional development, and technical proficiencies

 

associate of arts degree                                                                                                                                                        palomar institute of cosmetology

 

hyatt university training program starbucks coffee company management training tips trainer certification

 

microsoft office (word, excel, powerpoint) micros • internet explorer

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