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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ xxx-xxx-xxxx ▪ abc@xyz.com
profile
self-motivated, adaptable professional with a diverse background in administration, customer service and enforcement eager to contribute expertise to a dynamic organization
ø sound organizational and time management skills; able to achieve accurate and consistent results
ø effective problem-solving and decision-making skills; track record for improving office processes
ø expertise in managing multiple customers and responsibilities while delivering outstanding service
ø self-starter able to work cross-functionally and organize workload according to priority
ø proficient in microsoft office applications (outlook, word, excel)
career track
office manager / broker, associated insurers, inc., stockbridge, ga 2005-present
maintain full-scope responsibility for managing all accounting for operations and fiduciary accounts
create client insurance certificates and files; manage and maintain client accounts in doris database, including tracking client policies, expirations, and renewals
build client loyalty by providing timely responses to questions and assisting with insurance endorsements
corporate customer care associate, delta air lines global staffing, atlanta, ga 2004-2005
provided exceptional customer service while processing passenger fulfillment requests
effectively reviewed compensations rewarded for accuracy
adhered to airline processes and consulted agents regarding correct procedures for requests
supported co-workers with daily operations as required
quality assurance auditor, cigna healthcare, chattanooga, tn 2001-2003
ensured accuracy of data entry by efficiently auditing eligibility; processed eligibility enrollment forms
played an key role in the development of a work-flow process for quality review/data entry teams
collaborated on the design/implementation of a database which reported trends in data entry errors
improved data entry accuracy by assisting management in determining where key areas of additional training were needed for the data entry team
developed a solid understanding of the numerous systems within the organization by cross-training in other departments
sr. customer service/crown room rep., delta air lines, atlanta, ga / detroit, mi 1995-2001
ensured timelines were met while preparing paperwork for flight arrivals and departures
served as safety coordinator and agent in charge (in absence of supervisor)
maintained customer satisfaction while assisting with tickets and reissues
exercised sound judgment when determining fares and ticket rules
loss prevention specialist, meijers, inc., monroe, mi 1994-1995
reduced losses through video and floor surveillance
apprehended suspected shoplifters
deputy sheriff, broward co. sheriff s dept., ft. lauderdale, fl 1994
patrol officer, cleveland police department, cleveland, tn 1993
academic credentials
property and casualty insurance license 2010
general studies, cleveland state community college, cleveland, tn 2003 c 2004
business administration / psychology, lee university, cleveland, tn 1988 c 1991
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