yyyyyy x. yyyyyy

 

address:                                   0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone:                                     xxx-xxx-xxxx

 

vacancy posting:                      job posting #

position:                                   title, gs#

 

 

knowledge, skills & abilities (ksas)

 

factor a:  systems analysis, design and implementation

 

 

in my current position as chief, medical maintenance branch at raymond w bliss hospital, i consistently identify and implement pioneering ideas and approaches toward developing techniques, protocols, standard operational procedures, and policies that play a key role in optimizing operational and financial performance.  in a leadership capacity, i have resourcefully applied tqm principles toward writing and executing new pi project as well as re-writing/updating all meddac memoranda and sops for emb which were instrumental in achieving goals and project requirements.  i have also innovatively taken advantage of employee medical equipment training programs to boost technician performance, resulting in a $24k annual contract savings.

 

supporting my qualifications in initiating new ideas and approaches and demonstrating resourcefulness, i was recognized in a 2003 performance review as   innovative self-motivated, always looking for and finding ways to reduce costs while improving service.  

i strategically restructured defense medical logistics standard support summary scheduled workload to equitably balance work orders and man-hour accountability.

i have also collaboratively spearheaded transition of scheduled maintenance area codes (smacs) to a semi-annual pm schedule, significantly improving workload distribution, efficiency and productivity.

serving as technical advisor, i have effectively provided innovative, solutions-focused recommendations on space, utility and maintenance requirements, equipment resource utilization, and short and long term equipment needs vital to achieving medical center  s objectives.  and, as a member of the environment of care, safety and functional area assessment team committees, i have further demonstrated my resourcefulness in addressing critical operational issues.

from a financial viewpoint, i have strategically planned, allocated and administered budgets to allow for staff training that has led to substantial savings in outside service contracts.

name                                                                                       page 2 of 3

 

 

factor b:  systems development life cycle methodology

 

with accountability for directly supervising biomedical engineering and electronic sections of general schedule (gs) and military employees, i have effectively utilized human capital, property and financial resources to maximize results.

 

as demonstrated in my progressive career, i have continually excelled in managing human resources, with accountability for interviewing and hiring, staff direction, workflow planning and coordination, performance evaluations, professional development, and employee counseling and relations.  i have strategically developed job descriptions to meet changing staffing and project needs, with a strong focus on optimizing individual and group contributions to operational success.  in a supervisory capacity, i have adapted and applied my leadership talents to manage human resources in diverse facilities including clinics, hospitals and meddacs.

 

to proficiently manage equipment, supplies and services, i am relied upon to inspect/assess and approve section purchases orders.  i am in charge of equipment-related professional services ranging from analysis, experimental electronics research, design and development to computer applications including medical device computer networking and security and equipment testing and evaluation.  my technical expertise consistently proves instrumental in effectively supervising the installation and acceptance testing of large/complex systems, and i effectively oversee equipment maintenance and operator training to ensure high-level technological performance. 

i have also held responsibility for updating/maintaining inventory ledgers of defibrillators, respirators, neonatal intensive care systems, surgical coagulators, and related equipment.  further, i am adept in conducting comprehensive evaluations of required documentation for property accounting.  in steering equipment, system, supply, and service functions, i consistently apply my knowledge of regulatory standards to ensure compliance with jcaho requirements.

i am skilled in cost-effectively managing financial resources supporting equipment, supplies and service procurement and human resource operations.  through effective planning, allocation and administration of budgets, i have been able to boost multiple areas of operational performance and quality while reducing and containing expenses.

factor c:  project/task management

 

 

a key part of my jobs has been to continually monitor and evaluate biomedical program functions in order to determine, develop, recommend, and implement targeted policies and procedures vital to ensuring compliance with all veterans hospital administration (vha), joint commission on accreditation of healthcare organization ( jcaho), national fire protection association (nfpa), occupational safety and health administration (osha), organizational assessment program(oap), command supply discipline program(csdp), college of  pathology (cap) association for the advancement of medical instrumentation(aami), national electric code(nec), bureau of radiation health(cdrh), emergency care research institute recommendations (ecri), veterinary command( vetcom) standards and recommendations. 

 

i have developed powerpoint presentations, staff competency training outlines and training documentation supporting new hire orientation and annual training requirements.  these were subsequently adopted as part of meddac memo 750-2.  i have also successfully developed performance standards.

in line with protocol, i prepared an information paper for the clinical alarm systems used by rwbahc to establish proactive procedures for determining effectiveness of hospital equipment and utility system alarms.  i have also applied my technical knowledge toward creating preventive maintenance specifications.  additionally, by re-writing, updating and implementing a new pi project that received positive recognition from the national quality management program (nqmp) and lockheed-martin, i facilitated achievement of equipment management branch project goals.

factor d:  collaboration

 

i have continually served as primary technical support resource on biomedical engineering expertise, providing educated recommendations to staff in the areas of medical/non-medical equipment specification, selection, implementation, user training, modifications, and safety, illustrating my comprehensive knowledge of biomedical engineering programs at the local level.

while working as the chief, clinical engineering, i ve provided results-driven leadership instrumental to maintaining productivity levels during military budget cuts that have lead to section personnel shortages.  during this time, i was also called upon to serve as acting chief of logistics division. demonstrating my dynamic leadership skills, i received high praises during a recent tara survey that resulted in health care center recognition for maintenance excellence of radiographic systems from the outstanding maintenance program we constantly provide.

 

using oap checklist to conduct internal audits, i have successfully driven operations to

pass the oap and mock jcaho survey with no significant findings in the areas of medical equipment, property management, mirep, and medical gas management.

further illustrating my capabilities in administering biomedical engineering programs, i have served as a technical advisor to hospital staff on operator maintenance procedures, safety and facility engineering requirements.

 

my solid background in human resources has included responsibility for determining facility support and training requirements in order to develop and implementing strategic plans to maximize overall section performance.

 

i have a strong background in medical equipment and technologies that has consistently proven valuable in providing hands-on biomedical engineering program leadership.  areas of expertise include cost analysis, contract vs. in-house service evaluations, maintenance, installation, calibration, modifications, acceptance testing, troubleshooting, repair, and safety.  my broad knowledge of equipment ranges from intensive care, or, neonatal, new born nursery, ob-gyn, and surgical to laboratory and blood bank, dental, inhalation therapy, physical therapy, eent, optometry, veterinary clinic, and morgue. i have also provided in-service user workshops on injection guns, infusion pumps, x-ray calibration equipment, and work simulator stations.  further, i am a certified diagnostic radiology systems specialist.

 

i have saved facilities a high volume of dollars by taking the initiative to attend multiple service schools, allowing us to reduce the cost of contract services by bringing these services in-house. additionally, i ve successfully completed a supervisor development course as well as an executive environmental and hazardous materials course.

 

 

 

throughout my progressive career, i have repeatedly demonstrated my talent to support management in administrative functions including human resources, budgeting/finance and contracting/procurement.  my record shows repeated success, resulting in progressive increased responsibilities and promotions.  i have strong organizational skills with the ability to quickly diagnose unproductive workflows and processes and re-organize systems and workstations for maximum productivity.  i appropriately delegate, so that even the most ambitious tasks and projects are achievable through hands-on oversight and short-term objectives including steps with time frames.  i successfully analyze current processes, evaluate alternatives and options, and implement creative solutions to meet organizational objectives.

 

 

 

 

 

 

federal resume objectives

agency: library of congress

sub agency: copyright office

job announcement number:

090104

 

performs work involved in applying analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations. performs needs analyses to define opportunities for new or improved business process solutions. consults with customers to identify and specify requirements, and to develop overall functional and systems requirements. develops cost estimates of new or modified systems and plans their implementation.

 

analyzes computers and related equipment (hardware) in terms of feasibility, compatibility, and cost-effectiveness for purchase and use within the agency.

 

performs work involving the analysis, design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software. participates in implementing commercial off-the-shelf (cots) software or developing customized applications. prepares inputs, outputs, flow diagrams, decision logic tables, and linkages with other applications systems. tests, validates, and documents the applications.

 

 

education/training/prof. credentials/licensures

pursuing bachelor of science, computer networking * strayer university *  washington, dc *

2005 c present

 

ghost, cognet, and deploying & managing win 2000 courses * learning tree international,

reston, va * 2003

 

ms windows/windows nt, a+, and net+ courses * datatech, wheaton, md * 2000

 

biology major, training in lab science * morgan state university, baltimore, md * 1995

 

professional experience

library of congress

8/00

to

present

information technology specialist

28,000/yr

55,000yr

n/a

 

human genome sciences

8/99

to

5/00

animal care technician  biotech private company $10/hr

 

r.o.w. sciences

5/97

to

12/98   animal care technician  biotech contractors for n.i.h.  $9/hr

 

commendation/certifications

microsoft certified systems engineer(mcse) - 2007

 

microsoft certified database administrator(mcdba) - 2008

 

cisco certified network associate(ccna) - 2008

 

comptia security+ professional(security+) - 2007

 

recognized by american intellectual property law association for

'high quality of performance' c 2006

 

 

systems engineer

certified and motivated information technology professional with 8+ years of experience in hardware, software, and networking administration and support in fast-paced environment. recognized ability to leverage technology to develop cost-effective solutions that increase network performance, improve business efficiencies and drive a high level of internal/external customer satisfaction.

> consistently recognized for outstanding performance. top graduate from intense computer training program.
> solid knowledge resolving wide variety of hardware and software issues including desktops, servers, routers, and switches.
> strong diagnostic, multi-tasking, troubleshooting and communication skills. provide phone and on-site support and maintain high level of customer satisfaction.
> outstanding organization, time-management and problem-solving abilities; strategically manage time and expediently resolve problems for optimal productivity, improvement and profitability.



technical skills
================
software:
mainframe connectivity(telnet), siebel ebusiness applications, perfect tracker, iis

hardware:
network /local printers, scanners, barcode readers, compaq proliant servers, cpu maintenance

protocols:
tcp/ip, ftp, dns, dhcp, routing protocols- rip, eigrp, ospf

operating systems:
windows 9x/nt/2000/xp, windows servers nt/2000/2003, linux, unix, cisco ios

languages:
visual basic .net, vbscript, javascript, python, sas, sql

methodologies:
token ring, ethernet, cisco, vmware, data capture, ocr

testing tools:
netcool

rdbms:
microsoft access, filemaker pro, oracle 9i/10g, sas 9



professional experience
=======================

library of congress, washington, dc - 2000 c present
information technology specialist
* accountable for supporting hundreds of windows 2000/xp workstations on windows 2000/2003 network with 21 servers and 600 users. support 5 unix data servers, 9 application servers and 2 sun mail servers in siebel production environment.
* configure and administer vlans for software development and test environments. set up access control lists and secure connections.
* played integral role in migrating users, groups, data, and security for 600 user division from windows nt to windows 2000 active directory platform and windows 2000 to 2003 server platform making deployment of pc s easy and minimizing user downtime.
* currently support production and test environments and converting from legacy system to siebel public sector. administer accounts, set up network resources and implement security features. troubleshoot network problems as well as deploy and help customize cots software.
* known as go-to person for nt permissions, migration for active directory, writing vb scripts for group policies, and server technology. consistently praised for professionalism, responsiveness and breadth of technical knowledge.
* reduced the number of pc infections by utilizing scripting technology to push out anti-virus packages in agency wide pc baseline project.
* noted for building critical windows installer packages (using adminstudio and wininstall) and deployed through various deployment methods such as group policy, on technology, cognet, and symantec livestate, freeing up time for technicians to work on other projects.
* solely accountable for image management of 100s of pc s and deployed using ghost and cognet.
* assisted to implement load balancing to optimize server performance, speeding up workflow resulting in the copyright office saving money.
* launched and administered help desk website on office intranet used by administrative staff to track assignments.
* assisted in conversion from token ring to ethernet network, reconfiguring each pc and moving from static addresses to dhcp.
* successfully automated administrative tasks by creating java, vb, and batch scripts.

human genome sciences, rockville, md - 1999 c 2000
animal care technician
* job required strong attention to detail since the smallest task missed could potentially invalidate the entire experiment. maintained frequent oral and written communications with research assistants.
* monitored experiment schedules, applied good time management skills.

r.o.w. sciences, rockville, md - 1997 c 1998
animal care technician
* received computer training in microsoft windows, novell groupwise, and internet technology.
* recognized by management for going beyond the call of duty while short staffed.


education
=========
bachelor of science, computer networking - pursuing
strayer university - washington, dc - 2005 c present

ghost, cognet, and deploying & managing win 2000 courses
learning tree international, reston, va - 2003

ms windows/windows nt, a+, and net+ courses
datatech, wheaton, md - 2000

biology major, training in lab science
morgan state university, baltimore, md - 1995


certificaions
=============
microsoft certified systems engineer(mcse) - 2007

microsoft certified database administrator(mcdba) - 2008

cisco certified network associate(ccna) - 2008

comptia security+ professional(security+) - 2007


awards
=============
recognized by american intellectual property law association for
'high quality of performance' - 2006

this is info that could be helpful. these are old ksa's from a previous position i applied for-

1. working in the copyright technology office has provided me with good written communication skills. record keeping and keeping performance logs are two important parts of my current job. one of the advantages i have is having access to a wide variety of software that lets me be creative about how i want to format my information and convey it to others. when other automation coordinators need accurate information to read and apply to their users, i have shown the ability to convey that information to many different employees here at the library of congress. whether it be e-mails or giving other support technicians directions on how to complete a task, i ve shown this ability constantly.
2. when dealing with troubleshooting computers as i have been for the last five years, you develop a knack for talking to people and handling different situations with customers. a user in the technology field is a customer and a co-worker at the same time, so i am used to explaining problems, going over solutions and handling frustrated users in tight situations. i also worked in a fast paced entertainment complex and dealt with a high volume of customers in the public. dealing with those customers helped me to have more confidence in my next experience with customers. sometimes we get calls in the technology office from the public about problems they re experiencing with the web, application processes, etc. directing those customers to the right person or explaining a solution over the phone in good experience for me.
3. i have learned a great deal about working as a group in the last five years. i attended courses at learningtree international while working at the library of congress that required us to work in groups to solve problems or come up with a plan of some sort. i look back on those experiences often as reference for issues i might face. working as a support technician requires close interaction with system analysts and other automation coordinators in other sections of my division. i have proven i can work with, as well as on the same level as my co-workers.
4. the copyright office in the library of congress can often be very fast paced. when i first arrived here, i was in charge of supporting three different divisions in the copyright office including the office of the general council, receiving and processing, and copyright acquisitions. although at times i requested help from my co-workers in the copyright technology office, i was forced to learn how to cope with a certain level of stress and still perform at a high level. this is one of the qualities that i, as well as my superiors, think is one of my best attributes.
5. my biggest improvement since starting at the library of congress is in the area of oral communications. in my previous jobs, i didn t need to communicate orally nearly as much as i do today. a major part of planning and implementing procedures is talking to others as well as getting information from them. working with the systems analysts in my section has been such a huge advantage to me. it gives me an edge over those who work alone in supporting a certain number of users. i ve had to communicate with the information technology specialists constantly, and the employees in my section have chosen me on numerous occasions to speak for the entire office when doing so.