xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

solutions-focused, quality-oriented manager eager to contribute technical expertise as well as sharp team building and operations management skills toward actively supporting company operations.

 

profile

ø  offer progressive it management experience in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions.

ø  results-driven leader who effectively trains and leads top-performing teams.

ø  expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

ø  dynamic skills in client interfacing, technical planning/provisioning and vendor relations.

ø  proficiently steer projects from concept through delivery.

 

career achievements

ø  integral member of black belt team that developed the problem management approach for the entire enterprise in support of information technology infrastructure library (itil), which is currently still implemented.

ø  achieved nasa silver snoopy for progress, pride and productivity.

ø  instrumental in supporting a team that developed the enterprise requirements for the change management process.

ø  successfully developed and implemented nasa customer support center.

ø  awarded army commendation medal, certificate of special recognition, team excellence awards, certificates of appreciation & letters of commendation.

 

professional experience

usa - kennedy space center, fl                                                                                         2000-present

computer science staff iv, process owner/lead (2004-present)

  promoted to contribute dynamic leadership skills in managing the incident support team, with full accountability for maintaining 6,500+ workstations at ksc and the surrounding area.  

  strategically plan and coordinate schedules to maximize use of human resources while controlling labor costs and meeting project needs.

  spearhead report generation, development/maintenance of operating instructions and management of workload for 9 different areas, demonstrating exceptional multitasking abilities in achieving goals and timelines.

  drive all desktop hardware/software installation and maintenance, identify and address existing and potential issues and create proactive upgrades and enhancements for optimal results.

  successfully expedite service restoration for the customer by collaborating directly with carriers and vendors.

  as a key member of the problem management team, apply sharp business acumen toward defining and implementing policies to boost overall operational performance.

computer science staff iii (2000-2004)

  steered the installation, structuring and maintenance of desktop equipment including peripherals and networked printers, integral to optimizing productivity, efficiency and performance.

  exhibited solid technological expertise in effectively working with win2k and winxp operating systems and supporting numerous different applications. 

 

 

 

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craig j. karns                                                                                                                                          page 2 of 2

 

 

saic - kennedy space center, fl                                                                                        1999-2000

computing analyst 3, project lead

  applied strong leadership qualities in overseeing all work within the pc support group, developing new operating procedures, training and managing projects, playing an instrumental role in the development of top performing team players.

  proactively built and established key relationships and liaised effectively with senior management, staff and customers on a daily basis to plan projects and resolve problems.

  contributed industry expertise and advanced communication skills toward supporting help desk, acting as first point of contact in responding to customer inquiries, troubleshooting problems and dispatching trouble tickets.

  defined, developed and executed technological standards to support enterprise-wide operations; installed and maintained workstations, printers and other desktop equipment, as well as wan/lan services.

 

boeing is - kennedy space center, fl                                                                                 1996-1999

computing analyst 3, project lead (1998-1999)

  effectively planned, coordinated and facilitated it functions to maximize productivity and efficiency, including the installation/maintenance of pcs, macs, printers and other desktop equipment.

  relied upon to lend expertise in managing all work within the pc support group; designed and implemented new operating procedures and trained team members to boost performance.

  collaborated directly with management, vendors and customers, exhibiting exceptional interpersonal relation and communication talents.

computing analyst 3 (1996-1998)

  coordinated the installation/maintenance of computers, printers and other desktop equipment, as well as wan/lan services as required, maximizing the utilization of operational resources.

  efficiently provided technology-driven solutions implementation, working with win3x, win95, nt3.51, nt4.0 and mac operating systems as well as numerous other applications.

 

 

prior experience

 

technician, lenders resource - ft. collins co

technician, commworld of cheyenne - cheyenne, wy

technician, interwest communications, inc. - ft. collins, co

manager, high plains comm, inc. - ft. collins, co

section manager, boeing computer support services, inc. - huntsville, al

 

additional employment and military history and information available upon request.

 

professional development/training

microsoft certified professional systems engineer

a+ certification testing (in progress)

itil, leadership development (12 courses)

microsoft 2272 implementing and supporting windows xp professional, mcp

nt4.0 server/server enterprise, tcp/ip, exchange 5.5, workstation/server 2000

80-hour formal a+ training course