~ proficient in business analysis • troubleshooting authority • specialist in client relationship development • cross-functional leader ~

 

solutions-focused professional offering 11 years of progressive public- and private-sector leadership,

coaching, and development experience among international multifunctional teams to include applying

strong operations management and strategic analysis skills to facilitate optimal business intelligence.

 

profile

         offer 11 years of cross-functional leadership experience in team-driven it administration, service management, and systems consulting roles to include success within multiple team building, desktop support, and customer relations capacities.

         skillful at directing results-oriented it teams in completing broad scope of objectives on-time and within budget.

         expert at strategically planning, prioritizing, and coordinating individual- and team-based workflow to maximize productivity, efficiency, and quality within high-pressure operational environments.

         empower all associates to make decisions to reflect positively on organizational productivity, corporate well-being, and customer satisfaction while concurrently providing continuous business solutions for maximum operational productivity.

         effectively interface with all business representatives through to executive level.

         currently pursuing rigorous b.s. in information systems management (4.0 gpa) at hodges university.

         recipient of numerous military decorations to include army commendation medals and achievement medals, along with a presidential unit citation, global war on terrorism expeditionary medal, and global war on terrorism service medal, among others.

 

~ key professional accomplishments ~

 

ø updated esm department documentation to reflect business process changes utilizing online functionality.

ø developed a template creation tool for automation of customized esm application policies.

ø saved two ftes by developing key automated scripts to reduce legacy manual processes.

ø increased team productivity levels while reducing client burden by streamlining overall operations.

ø initiated critical esm trending metrics and reports for executive-level management review.

 

professional synopsis

citigroup corporate o&t, tampa, fl                                                                                                                                 2007 c present

 

         maximize operations success by implementing strategic change control methods, processes, and procedures among cross-functional teams, as well as providing high-level security management for more than 11,000 multi-platform distributed servers in support of projects, compliance efforts, and business initiatives.

         apply dynamic leadership talents toward directing a top-performing team of 9 international employees and system / server administrators to include supporting all-inclusive point security analysis of mission-critical business infrastructure and applications.

         perform preemptive management (i.e. alerts) of esm systems availability and performance, as well as actively liaising among key project teams involving systems integration and interface development.

         initiate critical esm trending metrics and reports for executive-level management review while streamlining operational processes to enhance team productivity levels and reduce client burden.

creative breakthroughs, inc., troy, mi                                                                                                                                                   2007

 

         provided consulting services to plan, coordinate, and implement and enhance enterprise information security processes.

         optimized it processes by designing, installing, and supporting lans, wans, network segments, and internet / intranet systems.

         customized client needs assessment and system / network analysis requirements based on critical security polices and procedures.

 

 

~ proficient in business analysis • troubleshooting authority • specialist in client relationship development • cross-functional leader ~

 

professional synopsis (continued)

 

oberon associates, inc., warren, mi (government contractor tacom, garrison, mi)                                              2005 c 2007

 

         developed and implemented strategic plans for security patch deployment and system configuration change distribution to avoid daily operational downtime in support of more than 6,000 workstations.

         prepared detailed daily executive status reports and updated technology-specific documentation.

         drove systems support success as a key member of the lan services team by managing wide-ranging corporate antivirus efforts to include performing client pushes, guaranteeing optimal sav-based desktop operations, and downloading daily definition files.

         administered dns, dhcp, and wins, along with providing tier iii client escalation support to business critical operations center.

 

united states army, fort bragg, nc                                                                                                                                           2002 c 2005

 

         directed administrative support and organization / distribution of deployment readiness packets for over 300 soldiers within headquarters and headquarters company, as well as effectively overseeing a six-member team.

         utilized solid communications proficiencies to train all company operations sergeants, subordinates, and assistant operations clerk on diverse aspects of operational readiness survey (ors) regulation standards to achieve an overall go for the battalion.

         ensured 100% accountability of all actions between company and battalion personnel centers to include initiating professional development efforts for soldiers through detailed performance counseling and outstanding personal example.

         created an innovative companywide database which resulted in 100% solider deployment accountability.

 

internet solutions group, inc., flint, mi                                                                                                                                    1998 c 2002

 

         expertly managed the building, upgrading, and repairing of group-wide it equipment to include installing, testing, and repairing all desktop computers, laptops, and peripherals.

         provided prompt and accurate technical support for customer-driven digital subscriber lines (dsl), as well as resolving varied issues with dsl, dso, circuits, and central office equipment.

         showcased comprehensive knowledge of technical equipment to support help desk technicians with customer / business computers and peripherals, along with installing computer hardware (i.e. hard drives, disk drives, modems, power suppliers).

         installed workstations, coordinated user email accounts, and utilized rdp / vnc to access / repair lans / wans workstations.

 

education and certifications

 

information systems management, b.s. (in progress 4.0 gpa)                                                                                 hodges university

microsoft systems engineering coursework (4.0 gpa)                                                                              southwest florida college

business administration coursework (3.6 gpa)                                                                                                                troy university

server management / web development coursework (3.5 gpa)                                                                  gasc technology center

 

professional certifications

doa information assurance security officer (iaso) • security incident handling • hqda iaa • comptia network

pgp technician • dell systems expert (dcse) • hercules / stat / eeye retina scanner

 

symantec certifications

sav / scs • symantec control compliance suite • sygate enterprise protection

backup exec system recovery • enterprise security manager • net backup for windows