Senior-Level IT Manager eager to contribute exceptional strategy planning, staff management, and technical expertise toward supporting a dynamic employer in optimizing bottom-line performance.

 

 

         Dedicated, perceptive and visionary, offering outstanding talents in project management, technical support, team leadership, process improvements, and business continuity.

         Strategically analyze and align global and regional IT/business operations, and establish specific IT infrastructure standards and programs to optimize global effectiveness and relations.

         Adept at analysis, development and management of disaster recovery strategies and contingency plans, quality assurance, application development and deployment, infrastructure support and management, and business impact analysis.

         Full life cycle project management proficiency with an emphasis in systems analysis and integration, strategy development, and systems consolidation.

         Excel in change management, IT policy and procedure development, and identifying cost savings.

         Results-driven leader who effectively develops, motivates and leads top-performing personnel.

 

 

Fortis Bank, New York, NY, 2004 to Present

Vice President, IT Manager, Systems Engineering

         Reporting to CIO/CTO, proficiently lead IT department in application deployment, business continuity and banking services.

         Spearheaded design and deployment of $7M successful business continuity solution in Dallas, Texas, on schedule and on budget which proved crucial during Hurricane Ike.

         Adeptly coordinated integration of 250-person Houston-based energy business, Cinergy, into Fortis global environment in compliance with a stringent schedule.

         Orchestrated seamless relocation, server consolidation, and technology upgrade of production data center from New York City to Jersey City.

         Applied dynamic analytical thinking abilities toward evaluating technologies and directing implementation of IT infrastructure for 160-person global market trading floor.

         Boosted network and server reliability, stability and performance by standardizing hardware, expanding support personnel from 300 to 1200 staff, and adding 7 facilities nationwide.

 

Freshdirect, Long Island City, NY, 2003 to 2004

Director, Corporate Systems

         Managed, mentored and directed highly productive personnel in administering IT infrastructure, e-commerce site and manufacturing plant systems for online grocery business.

         Overhauled infrastructure via cutting-edge technology to drastically improve capacity, stability, reliability, and performance of e-Commerce site.

         Significantly elevated call center productivity by integrating customer notification messages, agent status boards, and management reports.

 

Continued

 

 

Professional Experience continued Yyyyyy x. yyyyyy. ~ Page 2 of 2

 

         Championed cost-effective and efficient overhaul of SAP infrastructure for plant manufacturing systems despite initial engineering design flaw.

         Conducted comprehensive information technology risk and business continuity assessment instrumental in launching remediation projects, eliminating single points of failure, and enhancing reliability, performance, and customer satisfaction.

         Captured substantial savings by fortifying vendor relationships, consolidating mobile phone contracts, and improving loss prevention effectiveness.

 

JP Morgan Chase, New York, NY, 2002 to 2003

Team Lead, Consultant

• Demonstrated exemplary leadership talents in coordinated team efforts for major installation of 12,000 desktops spanning 600 retail branch offices across the tri-state area on schedule and on budget.
• Consistently emphasized team cohesiveness, productivity and client satisfaction as onsite team leader, trainer, and site surveyor.

 

Dresdner Bank, New York, NY, 1996 to 2001

Vice President, IT Manager, Senior Systems Engineer

         Expeditiously delegated tasks to Windows and UNIX server teams with a focus on incident and problem prevention and management.

         Strategically partnered with colleagues from the UK and Germany to develop global Active Directory and e-messaging infrastructure and implement standardized workstations.

         Trained, supported and assisted staff in Sao Paulo, Rio Janeiro, and Buenos Aires with achieving smooth integration to corporate network infrastructure.

         Relied upon to plan, coordinate and accomplish development of global service level agreement (SLA), metrics, goal setting and priorities.

         Heightened quality control by resourcefully instituting e-messaging compliance monitoring and archiving tool.

         Relocated business continuity site from Brooklyn to Long Island City and oversaw IT infrastructure services plan during Sept 11, 2001.

 

Prior Background:

Assistant Vice President, Systems Engineer, Bankers Trust Company, New York, NY

Senior Management Consultant, Ernst & Young, New York, NY

Assistant Project Coordinator, NYC Board of Education, Long Island City, NY

First Class Petty Officer, United States Navy

 

 

Master of Public Administration (MPA)

Columbia University, School of International and Public Affairs (SIPA), New York, NY

 

Bachelor of Science, Computer Science, Business

SUNY at Stony Brook, College of Engineering and Applied Sciences (CEAS), Stony Brook, NY

 

 

CBCP, PMP, CISSP, ITIL3, EMC PA, CCNA, SCSA, LCNS, MCP and CNE

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Company

Address

City/State/Zip

 

Dear ______________:

 

Are you seeking a results-focused, solutions-oriented IT Management Executive to support your company in maximizing performance? I am currently exploring new opportunities, and am interested in joining your team. To acquaint you with my qualifications, I m submitting my resume for your review. In advance, thank you for your time and consideration.

 

As demonstrated, I offer seasoned experience in driving technology-driven business solutions which streamline and expedite global operations and capture measurable cost savings. I excel in project management, team building and leadership, driving technical support operations, and IT strategy planning. I also possess first-rate communication skills vital to determining and responding to client needs and forging effective relationships worldwide.

 

As a member of your leadership team, I will consistently exhibit dedication to playing a large role in achieving and surpassing goals. I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

Professional regards,

 

 

 

Yyyyyy x. yyyyyy.