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yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
Information Technology
Performance-driven IT Professional eager to contribute technical proficiencies as well as
dynamic project management skills toward supporting operations of a progressive organization.
♦ Key areas of Expertise ♦
Project Management
Installations/Configurations
Custom Computer Builds
Process Improvements
Policy/Procedure Development
Quality Control
Inspections/Audits
Cost Estimates
Gap Analysis
Troubleshooting
Technical Support
Leadership and Training
Presentations
Customer Service
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Professional Profile
Ø Escalate business development through innovative initiatives and quality assurance which increases productivity and revenue growth; exceed goals and expectations
Ø Self-motivated A+ and Network + Certified IT Professional who welcomes new opportunities and desires to obtain certification for Network Security
Ø Organized and detail-oriented; build, install, configure, support, and maintain new computer systems, servers, and applications
Ø Demonstrate expertise by generating databases to streamline and automate company systems; active in policy and procedure development and implementation
Ø Results-driven Leader who manages multiple projects, provides estimates, and conducts gap analysis; positively motivate teams and supervise development of e-Commerce solutions
Ø Exhibit diagnostic and collaborative problem-solving skills; proficient in translating individual needs into cost-effective business solutions
Ø Communicate technical and complex information easily and concisely; ensure professional customer service and technical support; facilitate presentations, meetings, and training sessions
Ø Formerly served as member of the Material Review Board, Configuration Control Board, and Configuration Management team
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Employment History
Mc Donald Technologies Inc. ▪ Farmers Branch, TX 11/2009 C Present
Customer Quality Assurance Engineer/Bids and Quotes Cost Estimator 10/2009 C Present
Play key role in building and inspecting 1, 2, 3, and 4 U computer nodes for rack installation; configure computer racks to customer specifications
Boost operations through process and procedure development; conduct troubleshooting, in-process inspections, and audits
Participate in providing customer quotes for computers and various electronic equipment; ensure quality control and exceptional customer service
Team player who manages Supplier and Internal Corrective Action Database; review purchase orders
Demonstrate superior leadership qualities serving as customer liaison for all quality issues; provide new employee training and instruction on new builds
Cost Estimator 04/2007 C 01/2009
Maximized business development by identifying material and labor costs and estimating profit margins
Established strong working relationships and maintained excellent customer satisfaction
Obtained A+ and Network + Certification after being laid off until re-employment in October 2009
Staff Representative LSA 5, Auto-Home-Life-Health-Commercial 01/2004 C 04/2007
State Farm Insurance ▪ Farmers Branch and Plano, TX
Optimized business operations by calculating accurate quotes, processing insurance applications and claims, performing field underwriting, strategic marketing, and managing appointment schedules
Displayed excellent communication skills while delivering presentations and ensuring first-rate customer service
Insurance Agent, Life and Health 01/2003 C 01/2004
United American Insurance ▪ Plano, TX
Expanded customer base through dedication and persistence; launched prospecting and cold calling techniques
Presented customers with customized solutions, calculated quotes, and processed applications
Software Quality Assurance/Process Management Group Wireless Switching 03/2000 C 01/2003
Alcatel ▪ Plano, TX
Successfully completed feature project which included identification and maintenance of metrics for Network Systems Group (NSG) and TL9000; efficiently processed audits adhering to TL9000 and SEI CMM specifications
Key player in designing a defect prevention program and audit process; demonstrated expertise by creating charts and presentations for quality review meetings
Reinforced SEI CMM GAP analysis efforts and supported various process improvements
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Previous Employment
Software Quality Assurance/Database Developer/Project Manager/Configuration Manager 1999 C 2000
M&C Systems ▪ Plano, TX
Quality Assurance Engineer/Project Manager/Software Supervisor 1996 C 1999
EDS ▪ Ft. Worth, Allen, and Plano, TX
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Computer/Technical Skills
Operating Systems: Windows 3.1/95/98/2000/Vista/7/NT Workstation, Macintosh, LAN, and WAN
Software and Tools: Microsoft Office Suite, Microsoft Project, and FTP
Hardware: Install system boards, processors, heatsinks, memory chips, power supplies, video and sound cards, hard drives, floppy drives, CD-ROM read-write drives, DVD drives, Zip drives, tape drives, scanners, modems, cameras
Configure routers, Setup WiFi and LAN networks, and a variety of printers
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Professional Development
Training & Certifications
Network+ Certified, 2009 Edition ▪ DFW Career Training Corp.
A+ Certified IT Technician, 2007 Edition ▪ DFW Career Training Corp.
Electronic Engineering
Internal and External Auditing
Quality Particles including ISO 9000, TL9000, and SEI
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