Yyyyyy x. yyyyyy

 

 

Driven team player eager to contribute dynamic customer service and administrative skills toward actively supporting the employer in optimizing business performance

 

 

Extensive experience in customer-focused, service-oriented environments, with expertise in:

Ø  Providing superior customer service, building productive client relationships, generating sales, steering marketing initiatives, and processing sales transactions

Ø  Facilitating business/administrative operations ranging from startup launches, multi-department support, and database maintenance to inventory control, phone management, accounts payable/receivable and general front desk and clerical functions

Ø  Consulting and communicating with diverse populations and resolving problematic issues

Ø  Planning and coordinating projects, activities and schedules to maximize productivity and efficiency

 

Front Desk Assistant; The Athletic Club of Columbus - Columbus, OH                                2007-Present

         Proficiently manage broad scope of administrative functions including scheduling reservations and appointments, handling high-volume phone communications, maintaining Excel database, and controlling monthly front-desk inventory

         Facilitate front-desk sales, provide quality member/guest assistance and process payments

         Actively support catering department, restaurants and kitchen as well as athletic department

 

Certified Massage Therapist; Entrepreneur - Houston, TX                                                       1991-2005

         Successfully launched and operated massage therapy business.

         Effectively marketed services to generate clientele including physician referrals.

         Ensured quality customer service through proactive communications, relationship management and problem solving.

         Efficiently managed appointment scheduling, accounts payable and receivable, phone communications, and related administrative operations.

Physical Therapy Technician; The 1960 Sports Medicine Clinic - Houston, TX                        1988-1991

         Collaborated with Physical Therapists in implementing patient programs.

 

Administrative Assistant/Receptionist; Dover Group - Houston, TX                                       1987-1988

         Represented employer in a positive, professional manner in managing incoming phone calls.

         Applied strong clerical, organization and multitasking skills toward quality administrative support.

 

 

Massage Therapy Certificate; European Institute of Massage - Houston, TX

General Studies; North Harris College CC-Houston/Cuyahoga Community College-Cleveland, OH

Secretarial Diploma; Wooster Business School - Wooster, OH

 

 

Volunteer, Local Council Candidate Campaign

         Proactively interfaced with public and efficiently facilitated mailings and phone communications

Volunteer, Local Coalition charity

         Proficiently managed phone hotline

Spokesperson, Political Campaign

         Instrumental in launching grassroots Internet initiative, collecting 10K signatures backing Vice President candidate; interviewed nationwide by both print and broadcast media

 

 

 

Yyyyyy x. yyyyyy

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a <insert job title> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include years of experience in professions focused on the delivery of superior customer service and requiring strong administrative skills. I excel in building relationships, responding to client needs and optimizing satisfaction via both phone and one-on-one interfacing. Additionally, I have strong small business management and administrative support/clerical skills and am PC literate. I ve also gained valuable experience in public relations and general business operations as an ongoing political and community volunteer. 

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Karen Funk-Sellars