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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
Profit-focused Executive-Level Manager specializing in Table Games, New Business Development, Strategic Analysis / Planning, Team Building, and Guest / Patron Services eager to offer 19+ years of proven, high-volume experience within multiple casino environments toward maximizing an employer s bottom-line performance.
Profile of Qualifications
Top-performer who demonstrates knowledge of all Table Games to include successfully maintaining a 36-41% profit margin, as well as a 19-19.5 hold percentage for 3 consecutive years within current position as Director of Table Games.
Ambitious self-starter who analyzes gaming market potential to build business revenue and exceed budget projections.
Integral leader who provides quality staff recruitment to encourage high levels of company loyalty and low turnover rates.
Excellent communicator who plans, prioritizes, and manages multiple tasks within deadline-driven environments.
Holds Casino Key License Director of Table Games for the State of the New York since 2006.
Licensed by the New Jersey Gaming Commission and the New York State Racing and Wagering Board.
Key Areas of Expertise
Operations Management Team Building Fiscal Management Plan Development
Strategic Analysis / Planning Personnel Management Process Improvement Regulatory Compliance
Guest / Patron Services Training / Development Business / Vendor Relations Workflow Prioritization
Professional Synopsis
Director of Table Games
Akwesasne Mohawk Casino, Hogansburg, NY 2006 C Present
Apply dynamic leadership talents toward directing daily operations of a high-volume Table Games department to include facilitating all cost-effective fiscal matters, personnel management, patron services, and revenue assessment / production.
Optimize business processes by proactively analyzing current gaming trends and evaluating departmental needs to determine profit-driven gaming floor expansions and supplemental staffing and / or training requirements.
Interface among casino departments, vendors, and regulatory agencies to ensure seamless, high-quality gaming at all times.
Develop, coordinate, and execute strategic plans designed to encourage recruitment of Table Games players to include contributing strong interpersonal relations abilities toward successfully recruiting VIPs and maintaining daily player base.
Instrumental in promoting diversity by creating both Asian and Domestic Player Development departments.
Shift Manager
Turning Stone Resort & Casino, Verona, NY 1993 C 2006
Drove business growth by training 200+ team members in 160+ specific casino games (i.e. Table Games), along with conducting targeted guest service training sessions for all associates geared toward providing superior customer service.
Planned and delegated tasks for 300+ swing shift associates to maximize use of resources and meet key objectives.
Recognized for excellence in job performance with rapid advancements to include positions as Floor Manager, Pit Manager, Assistant Shift Manager, and Shift Manager.
Duel Rate Dealer / Floor Supervisor
Tropicana Hotel & Casino, Atlantic City, NJ 1991 C 1993
Built and sustained floor success by monitoring tables for accuracy and quality of guest experience to include creating profitable new relationships with customers while maintaining valuable existing clientele to guarantee solid business retention.
Achieved numerous gaming certificates throughout length of employment tenure.
Professional Development & Technical Summary
All Aspects of Title 31 Rules and Regulations • The Role of the New Supervisor: Principle Centered Leadership
How to Redirect and Provide Effective Corrective Counseling • Sexual Harassment Policy Training (MACNY)
Who Moved My Cheese? Adapting with and Coping with Change • The Difficult Guests • Delivering Praise
One-Minute Manager and Situational Leadership • Supervisory Performance Appraisal
Microsoft Office Suite • Table Management Systems • Patron Management Systems • Table Touch • Internet Applications
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding career with your organization, and am confident that my broad range of professional skills can achieve your key objectives. I can offer 19+ years of combined leadership experience in Table Games, New Business Development, and Strategic Analysis / Planning, and am well-versed in all facets of Team Building, Guest / Patron Services, and Business / Vendor Relations.
To complement my background, please note that I am familiar with all aspects of Title 31 rules and regulations, and hold my Casino Key License as a Director of Table Games for the State of New York since 2006. I am also licensed by the New Jersey Gaming Commission and New York State Racing and Wagering Board.
As a top-performer who demonstrates knowledge of all Table Games to include successfully maintaining a 36-41% profit margin, as well as a 19-19.5 hold percentage for 3 consecutive years within my current position as Director of Table Games for Akwesasne Mohawk Casino, I apply my dynamic managerial talents toward directing daily operations of the high-volume department. This includes proactively analyzing current gaming trends and promoting diversity by creating both Asian and Domestic Player Development departments. I also utilize my strong interpersonal relations abilities toward successfully recruiting VIPs and maintaining a daily player base. As this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.
You will find me to be a profit-focused professional who can contribute superior attention-to-detail and sharp analytical techniques. In addition, I can plan, delegate, and manage multiple business tasks within deadline-driven environments while streamlining operational processes to increase productivity, efficiency, and quality. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your team.
I look forward to hearing from you, and thank you in advance for your time and consideration.
Sincerely,
Yyyyyy x. yyyyyy
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