Senior Level  Business Operations Leader

Seasoned Business Operations Leader with expertise in guiding fundamental growth in consumer driven industries.  Track record of driving process improvements in operational standards, resulting in increased revenue and efficiency.   Innovative, ambitious and disciplined with a talent for cultivating & maintaining excellent relationships with key clients and decision makers.  Thrive in a fast-paced, high volume atmosphere with a talent to consistently adapt to the needs of the business and attain employee allegiance at all management levels.  Seeking exceptional opportunity with a progressive organization where my visionary leadership style and bottom-line contributions will be valued.

 

Professional Profile

 

   High-performing operations-management style with expertise in building/optimizing organizational processes, measurement systems, and professional teams to maximize business results; drive operational excellence for an organization with over $3.1BN in annual revenue.

   Skilled strategist who transforms ideas into workable solutions and benchmarks performance against key operational targets/goals.

   Drive aggressive marketing strategies to align perception and create distinction among competitors.

   Strategic leader with the ability to drive growth and ensure success by gaining cooperation and trust of staff; overcome challenges to meet the needs of the organization.

   Produce exceptional results with tenacity, self-confidence, and an ethical character that elicits respect.

   Accountable in a high-profile executive role, overcome complex challenges and make high-stakes decisions within fast-paced, high-pressure environment using experience-backed judgment, innovation, strong work ethic and integrity.  

   Respected as a motivational, lead-by-example manager, with an open-door management style and proponent of empowerment and accountability.

   Ability to engage, excite, mentor and motivate others with a reputation as a fair, gracious and trusted leader.

 

Professional History

 

Dollar General Corporation Goodlettsville, XXXXXX

Vice President, Division Manager Mid South Retail Operations (2005 to Present)

   Drive business operations for 2300 locations generating over $3.1BN in annual sales revenue; provide leadership and oversight for 2 Senior Operation Directors, 14 Region Managers and 145 District Managers.

   Maintain complete P&L accountability for LA, MS, NC, AL, XXXXXX, MO, IL, IA and AR; ranked #1 for revenue in 2006 and 2008, and exceeded profitability goals by 10% for 2009.

Key Contributions

ð  Spearhead efforts to develop and implement an aggressive sales and marketing strategy to promote collegiate apparel and accessories, created strategic parxxxxxxership with merchandising division to post $6MM in sales the first year, and ultimately over $30MM annually in subsequent years.

ð  Contributed strong and sustainable growth, reduced shrink by 150 basis points, and led the organization to achieving the lowest rate in company history for 2008/2009.

ð  Improved employee turnover rates to less than 10%, and gained improvements in Storey Manager turnover from 50% to 35% in 2009.

ð  Created an environment of generosity and philanthropy; ranked #1 in giving for 4 consecutive years, and doubled the company record by raising $3MM for Adult Literacy and St. Jude s Hospital.

ð  Guided the division through the critical transition from being a publicly held company to a privately held organization through the initial IPO in November of 2009.

ð  Contributed key leadership for the opening of 400 new locations, and the expansion/remodel of 250 stores.

ð  Opened over 400 new stores in the division and remodeled / expanded over 250.

 

 

Family Dollar Stores, Philadelphia, PA (2003 to 2005)

Regional Vice President (Metro concentration)

   Positioned the Philadelphia Division for success through strong leadership for 250 locations generating over $300MM in annual revenue; oversaw operations activities for 3 Area Operation Directors, 12 to 18 District Managers and an Administrative Assistant.

   Maintained complete P&L accountability for all Major Urban markets in the Northeast; Washington DC, Baltimore, Philadelphia, New York City, Boston and Xxxxxx, XXXXXX.

Key Contributions

ð  Provided ongoing training, coaching and mentoring to assemble a high performance team; led successful employee development strategies resulting in the promotion of 6 DM s to Operations Managers, an 1 Operations Director to a

ð  Improved HR Compliance scores to rank in the Top 5 from last in the organization, and improved Store Manager turnover from 85% to 52%, and Assistant Store Managers from 162% to 89% within 18 months.

 

Family Dollar Stores, Columbus, OH (2003)

Director of Operations

   Managed financial performance for 6 Districts throughout Central and Northern OH generating over $150MM in sales.

Key Contributions

ð  Improved HR compliance scores from worst in the Division to being ranked in the Top 3.

 

Family Dollar Stores, Charlotte, NC (2002 to 2003)

Director of Process Improvement

   Designed and implemented aggressive process improvement initiatives throughout the chain; developed a comprehensive "Recovery Process" to improve store standards, streamline day to day business processes, and ensure efficiency and performance.

 

Family Dollar Stores Knoxville, XXXXXX / Greensboro, NC / Boston, MA (1999 to 2002)

District Manager

   Oversaw operations for 23 stores with $30MM in annual sales revenue; grew the territory from a rural presence into a major metro market.

   Within 4 months, improved sales results and led underperforming district to ranking #1 out of 274 for 2 consecutive years.

 

Peebles Department Stores, South Hill, VA (1997 to 1999)

General Manager

   Began tenure in position as a GM and gained 3 successive promotions to larger operations based on performance.

   Managed P&L for a $6MM store location, and led the company in shrink improvement with over 200 bps.

   Integral in opening stores during the acquisition of Stone & Thomas locations in West Virginia and Virginia; led employee development initiatives for Store Managers to ensure success.

 

 

Education

 

University of Xxxxxx, Bachelor of Science Degree, Business Administration / Management