Yyyyyy x. yyyyyy                                                  

Job Posting: Supervisory Program Manager, Ann. #: AAC-RWE-0000 xxxxxx xxxx , xxxx , xxxxx 00000

Address:  0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone:  (xxx-xxx-xxxx

Email:  abc@xyz.com

Citizenship:  United States of America

Social Security Number: 087-52-9760

 

 

Core Qualifications

 

20+ Years of Experience in Aircraft Maintenance, Logistics and Airline Operations

Strategic Operations Planning and Management

Conflict Management

Organizational Leadership

Productivity/Efficiency Improvement

Decision-Making

High Quality Repairs

Recruitment/Training

Project/Program Management

Strong Oral and Written Communication Skills

Regulation Compliance

Mechanical and Avionics

 

 

Professional Experience

 

M0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact - Bob Smith, 478-396-6494

Hours:  40 per Week

Project Engineer; Salary: $78,000/yr; 8/2008-Present

 

Proficiently apply project engineering expertise and analytical skills toward steering the development of Point of Use (POU) Task Kitting process and POU Task Kit design process.  Build and establish key relationships and serve as primary liaison with Military and Government personnel, exhibiting advanced communication and interpersonal relation skills.  Proactively support Sourcing Plan process and perform broad range of administrative duties, demonstrating exceptional project management and multitasking abilities in achieving goals and timelines.

 

 

United Airlines - P.O. Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact - Sherri Kawell, 703-572-7402

Hours:  60 per Week

Manager United Express Operations; Salary: $95,000/yr; 5/2008-8/2008

 

Consistently received excellent evaluations of performance.  Effectively oversaw and monitored vendor performance, with as many as 900 employees.  Generated $2M in first year savings by directly managing transition of ground handlers.

 

Contributed dynamic leadership skills toward successfully building and directing top-performing teams of vendor employees including supervisors and ramp and customer service staff, vital to supporting enterprise-wide operations.  Directly managed vendor performance to ensure strict compliance with all policies, procedures and regulations.  Relied upon to lend expertise in managing a $25+M contract.

 

Applied detail orientation and organizational skills toward overseeing UAX processes, Receipt and Dispatch, Baggage Handling, Customer Service, Station Operations and Quality Assurance, with strong focus on optimizing productivity and efficiency.  Effectively planned and coordinated activities with the flying carrier representatives and ground handlers to promote and uphold United Airlines service level standards.  Facilitated smooth communication between United Express and United personnel and expedite workflow to attain objectives and ensured a seamless product for the customer. 

 

page 1 of 5

Yyyyyy x. yyyyyy                                                  

Job Posting: Supervisory Program Manager, Ann. #: AAC-RWE-0000 xxxxxx xxxx , xxxx , xxxxx 00000

Social Security Number: XXX-XX-XXXX                                                                                  page 2 of 5

 

 

Maintained full accountability for measuring performance goals within ramp service, customer service, and station operations.  Innovatively designed, developed and handled data collection, analysis, and reporting requirements for performance improvement in operations support functions.  Conducted comprehensive review and statistical analysis of data in order to provide reports and action plan recommendations.  Maintained up to date with new or proposed legislation or regulations to determine impact on program operations and management.  Applied sharp analytical skills toward defining and implementing policies to boost overall operational performance.  Represented United on the Rice-Chertoff Initiative metrics team to make Washington Dulles and Houston model ports of entry for foreign travelers. 

 

 

United Airlines - P.O. Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact - Sherri Kawell, 703-572-7402

Hours:  50 per Week

Manager, Continuous Improvement; Salary: $95,000/yr; 10/2006-5/2008

 

Managed the development of Lean Six Sigma concepts for Airport Operations at division and corporate levels, instrumental to enhancing corporate processes and procedures.  Serving as the Technical Representative for the Lean Six Sigma Program, successfully resolved chronic organizational problems and improved performance effectiveness by leading the implementation of Lean Six Sigma approaches and toolsets.  Exhibited strong leadership qualities in overseeing project activities of over 50 customer service, ramp and ground equipment personnel.  Closely monitored metrics and audited performance to eliminate waste and maximize productivity.  Cost-effectively administered $135K annual budget.

 

Reduced costs and increased efficiency by identifying areas of improvement and implementing targeted strategies to address issues.  Integral team member in supporting IAD in winning HUB STAR awards.  Actively attended and participated in cross divisional meetings in support of optimization and problem-solving teams.  Trained, mentored and motivated staff, playing an instrumental role in the development of top performing team members.

 

 

United Airlines - P.O. Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact - Don Burbank, 703-572-7470

Hours:  45 per Week

Maintenance Services Supervisor; Salary: $75,100/yr; 8/2005-9/2006

 

Supervised and evaluated the performance of a staff of 160 line mechanics, further illustrating strong leadership skills.  Conducted comprehensive accident investigations to define problems and prevent future issues.  Oversaw various quality control programs.  Maintained full responsibility for $300M worth of equipment and real property.  Planned and coordinated the ordering and scheduling of parts delivery to maximize resources while controlling costs and meeting company needs.

 

Applied advanced written and oral communication skills in interfacing with senior management, coworkers and subordinates.  Proficiently read schematics and block diagrams.  Oversaw and coordinated the aircraft maintenance operational process and business plan, vital to optimizing performance.  In addition, developed data collection, analysis, and reporting requirements for performance improvement in operations support functions.  Identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results

 

 

United Airlines - San Francisco Int l Airport, San Francisco, CA 94128  

Supervisor:  May Contact - Bonnie Turner, 650-634-5140

Hours:  50 per Week

Project Manager, LEAN - Components; Salary: $72,300/yr; 8/2003-8/2005

 

Provided effective general, specific and visionary leadership and guidance to all levels of personnel in the tools, concepts, processes and implementation of LEAN, driving continuous improvement.  Conducted BBS audits, At Risk interventions and Safe interventions to ensure compliance with all laws and regulations.  Generated $600K in company savings by accomplishing 20 kits for the Airbus fleet.

 

page 2 of 5

Yyyyyy x. yyyyyy                                                  

Job Posting: Supervisory Program Manager, Ann. #: AAC-RWE-0000 xxxxxx xxxx , xxxx , xxxxx 00000

Social Security Number: XXX-XX-XXXX                                                                                  page 3 of 5

 

 

Proficiently oversaw the development and implementation of LEAN concepts for Component maintenance products and services.  Contributed dynamic leadership skills toward overseeing 4 managers, with each one leading teams of 8 C 16 members.  Ensured employees are properly trained and educated on Lean problem-solving skills.  Innovatively designed, developed and launched data collection, analysis, and reporting requirements for performance improvement in operations support functions.  Collaborated directly with Department Managers in performing strategic analysis and planning in support of optimization and problem-solving teams.  Served as the Technical Representative for the Lean Program.  Effectively gathered and analyzed data, evaluated importance and accuracy and communicated directly to senior management.

 

 

United Airlines - San Francisco Int l Airport, San Francisco, CA 94128  

Supervisor:  May Contact - John Mazza, 650-634-4121

Hours:  45 per Week

Component Maintenance Supervisor; Salary: $71,800/yr; 1/2003-7/2003

 

Consistently promoted due to exceptional performance.  Spearheaded diverse managerial activities including the supervision, monitoring and performance evaluation of a staff of 37 shop mechanics.  Created long-range and short-term strategic planning goals.  Collaborated closely with vendors to increase credit limits and enable electronic payments, driving shorter cycle times.  Exhibited communication and interpersonal relation talents to liaise directly with OSVs and their coordinators and optimize quality, delivery and service. 

 

Proactively built and established strategic relationships with key stakeholders inside and outside the company.  Consistently reviewed daily operations to ensure compliance with State and Federal environmental regulations.  Applied industry expertise to expertly manage, guide, and support shop mechanic activities.  Successfully supervised the component maintenance operational process and implemented the business plan. 

 

 

United Airlines - P.O. Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact - Don Burbank, 703-572-7470

Hours:  45 per Week

Maintenance Services Supervisor; Salary: $76,100/yr; 5/1999-1/2003

 

Applied aviation industry knowledge and experience toward directly supervising and monitoring 210 line mechanics.  Demonstrated strong organization, prioritization and multitasking skills in efficiently planning, coordinating and performing long-range and short-term strategic planning.  Proficiently prepared and completed maintenance forms and inventories parts and supplies.  Exhibited problem solving and analytical skills in successfully diagnosing non-routine malfunctions and demonstrating repair techniques.  Proactively fostered close interdepartmental relationships and communicated effectively with the control center for regular and irregular operations.

 

 

Prior Experience

 

Technical Planning Services Coordinator, United Airlines - Washington, DC; 1997-1999

Senior Support Engineer, GEC-Marconi Avionics - Atlanta, GA; 1995-1997

Lead Technical Representative, USAfrica Airways - Reston, VA; 1994-1995

Maintenance Coordinator, Ryan International Airlines - Wichita, KS; 1994

Production Controller, Corporate Jets Aerospace, Inc. - Addison, TX; 1993

Maintenance Coordinator, American Airlines - Tulsa, OK; 1991-1992

Workload Priorities Technician & Aircraft Overhaul Mechanic, American Airlines - Tulsa, OK; 1986-1991

 

 

page 3 of 5

Yyyyyy x. yyyyyy                                                  

Job Posting: Supervisory Program Manager, Ann. #: AAC-RWE-0000 xxxxxx xxxx , xxxx , xxxxx 00000

Social Security Number: XXX-XX-XXXX                                                                                  page 4 of 5

 

 

Education

 

Bachelor of Science in Aviation Technology - Embry-Riddle Aeronautical University (Daytona Beach, FL), 1984, 162 Semester Credit Hours, GPA: 2.4

Associate s Degree in Aviation Maintenance Technology - Embry-Riddle Aeronautical University (Daytona Beach, FL), 1983, 80 Semester Credit Hours, GPA: 3.2

Diploma - Monroe-Woodbury Senior High (Central Valley, NY), 1978

 

 

Training (Select List)

 

Motorola

Six Sigma, 2007, 40 classroom hours

 

United Airlines Training

Business Education-Leadership, 2007, 2 hours.

Continuous Improvement Awareness Training, 2007, 2 hours

LEAN - 105, 2007 & 2005, 4 hours

LEAN - 5s + 1, 2005 & 2007, 4 hours

LEAN, Individual LEAN Certification, 2007, 40 hours

Operator Pit Crew U, 2007, 24 hours

Premium Boarding - Train the Trainer, 2007, 2 hours

Standard Work - Improving United s Safety Culture, 2007, 1 hour

Windows XP Professional: Level 1, 2007, 1 hour

LEAN - Value Stream Mapping, 2006, 2 hours

Dangerous Goods: What You Need to Know, 1 hour

Environmental Safety Environmental Coordinator, 8 hours        

Airbus Hydraulic Quick, 2006, 1 hour

LEAN C Practical Problem Solving, 2005, 2 hrs

Storm Water Management C Recovery, 2005, 1 hour

Spill Prevention Control & Containment, 2005, 1 hour

Basic Hazardous Waste Training, 2005, 1 hour

Certificate Review, 2005, 1 hour

ETOPS Recurrent Program, 2005, 1 hour

Regulatory Compliance Refresher, 2005, 8 hours

Return-Release Articles to Service, 2005, 1 hour

Everybody s Business - Safety, 2005, 1 hour

Recurrent Safety Training, 2005, 6 hours

Dangerous Goods Awareness, 2005, 1 hour

Leaders Assessments, 2004, 1 hour

Safety-Behavior Based, 2004, 3 hours

Air Canada, CL 65 Training, 2004, 80 hours

TV-N099-A Fire Awareness, 2004, 8 hours
LEAN 220 - Beginning Value Stream Mapping, 2004, 24 hours

LEAN - Creating Mixed Model, 2004, 24 hours

LEAN 100- Introduction to LEAN, 2004, 3 hours

LEAN 190- Intro to LEAN for Leaders, 2003, 24 hours

Lockout and Tag out, 2003, 1 hour
Ramp Safety -SFO Maintenance, 2003, 1 hour

Hoists & Slings, 2003, 1 hour

Hazardous Waste, 2003, 1 hour

Hear Today, Gone Tomorrow, 2003, 1 hour

The Right to Know How, 2003, 1 hour

page 4 of 5

Yyyyyy x. yyyyyy                                                  

Job Posting: Supervisory Program Manager, Ann. #: AAC-RWE-0000 xxxxxx xxxx , xxxx , xxxxx 00000

Social Security Number: XXX-XX-XXXX                                                                                  page 5 of 5

 

 

Return-Release Articles to Service, 2003, 1 hour

Inactive Component/Eng, 2003, 1 hour

T&Q Mod 2 - Training & Qualifications Display, 2003, 8 hours

T&Q Mod 4 - Training & Qualifications Management, 2003, 18 hours

Chemicals in Our Control, 2003, 1 hour

Fundamentals of Workstation Ergonomics, 2003, 8 hours

Employee Medic First Aid/CPR, 2003, 8 hours

Dangerous Goods Awareness, 2003, 1 hour

Aerospace NESHAP Awareness, 2003, 1 hour

Hazardous Waste Management, 2003, 1.9 hours

Hazard Communication & 1st Responder, 2003, 1 hour

Reasonable Suspicion/Cause, 2002, 4 hours

DOT Alcohol & Drug Program, 2002, 1 hour

Ladder Safety, 2002, .5 hours

Annual Mandatory Requirements, 2002, 1 hour

Compressed Gas Cylinder Safe, 2002, 1 hour

Drugs at Work, 2002, 1 hour

Reduced Vertical Separation, 2002, 1 hour

Positive Drug Testing, 2002, 1 hour

Taking Action III, 2002, 1 hour

Maintenance Deferral DF, 2001, 3 hours

Excalibur EFS, 2001, .1 hours

Winter Ops DST-Deicing, 2001, 4 hours

Maintenance Release, 2001, 1 hour

Managing Inclusion, 2001, 16 hours

Coaching for Leaders, 2001, 24 hours

Safety Training for Supervisors-DuPont, 2001, 16 hours

Basic Hazardous Waste Training, 2001, 1 hour

Course Inactive See X00, 2000, 80 hours

Winter Ops DST-Deicing, 2000, 16 hours

Air Canada CRJ Ramp & Transition Course, 2000

Shift Briefing Skills, 2000, 4 hours

Safety Training for Supervisors, 2000, 8 hours

Team Leader Skills - Maintenance, 2000, 40 hours

Zero Tolerance Harassment and Discrimination 2000, 4 hours

Team Leader Forum, 1999, 16 hours

Leadership Forum, 1999, 6 hours

DC-10 Aircraft Fueling, 1999, 1 hour

B747-422 EICAS/bite/CMC, 1999, 16 hours

B747-422 System Introduction, 1999, 40 hours

ETOPS Policies Procedures, 1998, .1 hours

A319/320 CFDS/manuals, 1998 40 hours

B767 Systems Introduction, 1998 40 hour

A319/A320 System Introduction, 1998, 40 hours

Cultural Leadership Training, 1998, 34 hours

Diversity in the Workplace, 1998, 1 hour

 

 

 

 

 

 

 

 

Page 5 of 5

 

Applicant:                                          Yyyyyy x. yyyyyy

Social Security Number:              087-52-9760

Position:                                            Supervisory Program Manager, 

                                                             AAC-RWE-0000 xxxxxx xxxx , xxxx , xxxxx 00000

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

DIMENSION 1:  Achieving Results - Successful managers promote a sense of individual responsibility, professionalism, and pride for organizational performance. They set clear individual and unit or organizational performance objectives. They adjust the way work is performed to meet changing conditions and demands. They hold individuals accountable for achieving their performance objectives; and, they recognize and reward high performance. They take into account a variety of complex factors; and, they stay alert to changing customer needs and challenges. They evaluate business successes and failures and apply lessons learned.

 

As demonstrated in my progressive career, I have continually excelled in achieving results by promoting a sense of individual responsibility, professionalism, and pride for organizational performance.  I effectively managed human resources, with accountability for hiring, training, staff direction, workflow planning and coordination, performance evaluations, professional development, and employee counseling and relations.  I have strategically developed job descriptions to meet changing staffing and project needs, with a strong focus on optimizing individual and group contributions to operational success. 

 

In a supervisory capacity, I have adapted and applied my leadership talents to manage a broad range of line mechanics and shop mechanics, as well as customer service, ramp and ground equipment personnel and managers.  As the Manager of United Express Operations at United Airlines, I maintained full accountability for measuring performance goals within ramp service, customer service, and station operations.  I also innovatively designed, developed and handled data collection, analysis, and reporting requirements for performance improvement in operations support functions. 

 

Serving as the Manager of Continuous Improvement at United Airlines, I directly oversaw project activities of over 50 customer service, ramp and ground equipment personnel.  I closely monitored metrics and audited performance to eliminate waste and maximize productivity.  In addition, I successfully reduced costs and increased efficiency by identifying areas of improvement and implementing targeted strategies to address issues.  I trained, mentored and motivated staff, playing an instrumental role in the development of top performing team members.

 

While working as Project Manager, LEAN  C Components at United Airlines, I consistently achieved glowing performance evaluations for my management skills.  Supporting my qualifications in successfully managing others, I was praised in a Performance Review as   gaining an understanding of the business and products under your supervision.  Your success in swiftly establishing a rapport with your directs, encouraging them to share their ideas, goals and concerns facilitated the improvements realized during your tenure with Aircraft Equipment . . . You have a good grasp of business operations and managing people.  

Applicant:                                          Yyyyyy x. yyyyyy

Social Security Number:              087-52-9760

Position:                                            Supervisory Program Manager, 

                                                             AAC-RWE-0000 xxxxxx xxxx , xxxx , xxxxx 00000

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

DIMENSION 2:  Leading People - Successful managers create an environment in which people thrive and accomplish their best. They use teamwork effectively to achieve business results. They ensure equal opportunity for all employees or applicants through compliance with applicable EEO laws and regulations. They capitalize on the full range of talent to enhance team performance; and, they provide feedback to employees to support their development. They consider the future talent needs of the unit or organization and implement appropriate workforce planning.

 

Throughout my progressive career, I have repeatedly demonstrated my talent to lead people and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.  My record shows repeated success, resulting in progressive increased responsibilities and promotions.  I have strong organizational skills with the ability to quickly diagnose unproductive workflows and processes and re-organize systems and workstations for maximum productivity.  I appropriately delegate, so that even the most ambitious tasks and projects are achievable through hands-on oversight and short-term objectives including steps with time frames.  I successfully analyze current processes, evaluate alternatives and options, and implement creative solutions to meet organizational objectives.  In addition, I effectively utilized teamwork and human capital to maximize results.

 

To proficiently manage human resources, I am relied upon to contribute dynamic leadership skills as the Manager of United Express Operations at United Airlines.  I contributed dynamic leadership skills toward successfully building and directing top-performing teams of vendor employees including supervisors and ramp and customer service staff, vital to supporting enterprise-wide operations.  My extensive years of leadership expertise consistently prove instrumental in effectively supervising, mentoring and motivating employees to ensure high-level performance. 

As the Maintenance Services Supervisor at United Airlines, I have also held responsibility for overseeing, training and evaluating the performance of 160 line mechanics.  I capitalized on the full range of talent to enhance team performance, and provided feedback to employees to support their development.  Further, I conducted comprehensive evaluations of accident investigations to define problems and prevent future issues.  

Applying my strong leadership abilities, I am skilled in cost-effectively managing resources and human resource operations.  I take into account the future needs of the organization in order to identify and implement appropriate workforce planning.  Through effective coordination, allocation and administration of budgets, I have been able to boost multiple areas of operational performance and quality while reducing and containing expenses.

Serving as Project Manager, LEAN C Components at United Airlines, I was recognized for develop[ing] plans with challenging short- and long-range specific, measurable, attainable, realistic, time-bound (SMART) goals and objectives that stretch individual, team, and organizational performance, according to one performance evaluation.  In addition, I was praised for strategically identify[ing] and develop[ing] effective plans with appropriate, specific, and well-sequenced action steps required to accomplish team or work group objectives.

Applicant:                                          Yyyyyy x. yyyyyy

Social Security Number:              087-52-9760

Position:                                            Supervisory Program Manager, 

                                                             AAC-RWE-0000 xxxxxx xxxx , xxxx , xxxxx 00000

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

DIMENSION 3:  Building Relationships - Successful managers communicate openly and honestly. They pay attention and communicate understanding. They foster open communication and exchange of ideas and knowledge. They consistently treat others with respect; and, they handle emotionally charged or controversial issues responsibly. They work collaboratively to resource and achieve critical priorities. They present viewpoints with courage and conviction; and, they make tough decisions and stand behind them.

 

 

A key part of my jobs has been to continually build and establish key relationships.  Demonstrating outstanding problem solving and active listening skills, I successfully diffuse difficult situations with tact and ease.  I excel at interacting with broad populations including senior management, technical and non-technical staff as well as clients and vendors.

 

In my current position as the Project Engineer at M1 Support Services, I consistently apply my advanced communication and interpersonal relation skills toward building and establishing key relationships.  I currently serve as a primary liaison with Military and Government personnel.  Fostering open communication and exchange of ideas and knowledge, I proactively support Sourcing Plan process and perform broad range of administrative duties.

 

Serving as the Manager of Continuous Improvement at United Airlines, I was relied upon to manage the development of Lean Six Sigma concepts for Airport Operations at division and corporate levels, vital to enhancing corporate processes and procedures.  Serving as the Technical Representative for the Lean Six Sigma Program, I interfaced directly with over 50 customer service, ramp and ground equipment personnel, building strong relationships.   I also actively attended and participated in cross divisional meetings, forging key liaisons with optimization and problem-solving teams.  In addition, I trained, mentored and motivated staff, playing an instrumental role in the development of top performing team members.

 

I developed and established numerous professional relationships as Project Manager, LEAN C Components at United Airlines.  While training employees on Lean problem-solving skills, I built strong relationships.  I also collaborated directly with counterparts at Chromalloy and Pratt & Whitney to learn how Lean principles and tools have been applied to engine and component maintenance repair, exhibiting strong interpersonal relation skills.  I was recognized for swiftly establishing a rapport with [my] directs.

 

Applicant:                                          Yyyyyy x. yyyyyy

Social Security Number:              087-52-9760

Position:                                            Supervisory Program Manager, 

                                                             AAC-RWE-0000 xxxxxx xxxx , xxxx , xxxxx 00000

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

DIMENSION 4:  Leading Change - Successful managers build a shared vision with others across their organization. They plan for changing trends that can affect operations. They will change viewpoints, behavior and work methods in response to new information. They anticipate barriers and resistance to change and seek solutions. They recover quickly from setbacks; and, they handle complex or ambiguous situations effectively. They demonstrate a positive attitude to achieving results.

 

I offer a strong background in leading change and building a shared vision with colleagues, managers and employees.  I successfully plan for changing trends and change viewpoints, behavior and work methods in response to new information.  I quickly recover from setbacks and handle complex situations promptly and effectively, while maintaining a positive attitude.

 

While working as the Manager of United Express Operations at United Airlines, I ve provided results-driven leadership instrumental to maintaining productivity levels during budget cuts.  In fact, I successfully generated $2M in first year savings by directly managing transition of ground handlers.  I effectively planned and coordinated activities with the flying carrier representatives and ground handlers to promote and uphold United Airlines service level standards.  I always facilitated smooth communication between United Express and United personnel and expedite workflow to attain objectives and ensured a seamless product for the customer. 

 

I successfully resolved chronic organizational problems and improved performance effectiveness by leading the implementation of Lean Six Sigma approaches and toolsets, as the Manager of Continuous Improvement at United Airlines.  Applying Lean principles and implementing change, I reduced costs and increased efficiency by identifying areas of improvement and implementing targeted strategies to address issues.  Thus, I was an integral team member in supporting IAD in winning HUB STAR awards.  I was directly commended by management for my successful abilities to lead change.  According to a performance evaluation, I translate broad strategies into clear objectives, metrics, and action plans that are often executed by organizational members.  [I] develop plans with challenging short- and long-range specific, measurable, attainable, realistic, time-bound (SMART) goals and objectives that stretch individual, team, and organizational performance.

 

To complement my professional experience and maintain up to date with new trends and methods to lead change, I continually take a wide range of professional development courses, including LEAN processes and principles.

 

Applicant:                                          Yyyyyy x. yyyyyy

Social Security Number:              087-52-9760

Position:                                            Supervisory Program Manager, 

                                                             AAC-RWE-0000 xxxxxx xxxx , xxxx , xxxxx 00000

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

TECHNICAL KSA:  Ability to direct and manage education programs for adult learners.

 

 

I have continually served as primary support resource due to my effective ability to direct and manage education programs for adult learners.  I consistently provide trainings and educated recommendations to staff in various areas of the aviation industry.

 

In my prior position as the Manager of Continuous Improvement at United Airlines, I was relied upon to manage the development of Lean Six Sigma concepts for Airport Operations at division and corporate levels, vital to enhancing corporate processes and procedures.  I also served as the Technical Representative for the Lean Six Sigma Program.  I actively assisted in the development of training curriculum for division personnel and delivered training on an as needed basis in support of LLS projects.  In addition, I trained, mentored and motivated staff, playing an instrumental role in the development of top performing team members.

 

While working as the Maintenance Services Supervisor at United Airlines, I successfully supervised and evaluated the performance of a staff of 160 line mechanics, further illustrating strong leadership skills.  I was relied upon to lend my industry expertise toward conducting on-the-job training program and maintaining training records. 

 

Also, as Project Manager, LEAN C Components at United Airlines, I trained and educated employees on Lean problem-solving skills.  I successfully trained, developed, mentored and led top-performing teams committed to providing superior service.  I also proactively directed motivated teams and created a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.