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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

career objective

 

results-driven, solutions-focused and detail-oriented team player desiring a challenging and rewarding database analysis / administration role within a progressive and dynamic organization where previous experience can merge toward the active achievement of exciting new business opportunities for continual organizational growth.

 

profile

 

offer over 13 years of solid combined experience in information technology and database analysis / administration roles, including expertise within operational management, network security,

strategic analysis, training / development, and client relations / customer service support capacities.

 

~ key database-oriented achievements ~

 

ø  developed custom stand alone and networked access databases for p.m.o. and regional sites which currently support over 1200 employees, including developing support for in processing, travel, human resources, finance, and payroll activities for all in-country operations and personnel.

ø  created an innovative time sheet generator database which produces site-specific time sheets, along with developing an original awards tracker database that functions to track employee-based awards given theater-wide.

ø  systematically performed lsi database administration and back-up, as well as writing the s.o.p. for company database and proprietary information back-ups.

ø  built an interactive property database for the p.m.o. and outlying sites to exchange and update information which saved hours of time and paperwork, along with creating a marketable copy of the database to be utilized on similar projects.

ø  optimally created web databases in php utilizing mysql for keeping track of government property for lsi to utilize within the entire theater for iraq.

 

~ key technical abilities and professional certifications ~

 

skilled in the installation, configuration, administration, troubleshooting, and / or repair of the following:

microsoft windows 95 / 98 / me / 2000 / xp / nt

microsoft office (excel, word, powerpoint, outlook)

microsoft access 2000 / microsoft xp / microsoft 2003 / mysql 5.0 databases

vpn / dial-up configuration / tcp / ip lan network connectivity

hardware installation, upgrades, and support of pcs and peripherals

imaging systems and software (i.e. ghost power / power quest)

gss ticketing system (global service system) / peregrine service center

 

comptia certified in the following:

a+ / i-net+ / network+ / security+ / server+

 

achieved certification in the following:

microsoft access 2002 / microsoft visual basic for access

 

professional experience

 

it network operations supervisor

kellogg, brown and root government and infrastructure, iraq                                   2008 c present

ø  oversee a high-performance desktop support staff, including motivating employees to achieve optimal performance and delegating tasks to allow individualized work-related confidence, while ensuring the completion of all organizational goals.

ø  achieve dynamic operational success by providing the necessary guidance to effectively resolve complex desktop configurations, software, and hardware problems, as well as develop innovative work processes to improve organizational quality, enhance personnel performance, and achieve exceptional customer service levels.

ø  cost-effectively manage team-based expenditures in accordance with an established departmental budget to achieve continual operational success.

ø  actively serve as a coordinating liaison with it support groups to solve repetitive problems.

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • page two

 

professional experience

(continued)

 

it network technician ii

kellogg, brown and root government and infrastructure, iraq (continued)                      2006 c 2008

ø  successfully provided direct support for over 800 users, including proactively assisting with it assets and government compliance agency investigations, i.e. dcma.

ø  maintained responsibility for various it functions, such as performing service administration to supply user access and permission, as well as recording all site-based contractual company information as necessary.

ø  directed all database support efforts for base-oriented company projects, including evaluating, improving, and integrating new applications, along with developing highly effective team-driven systems to achieve superior resolution of customer issues.

ø  spearheaded the implementation of state-of-the-art technology which improved the overall tracking of computer- and printer-based assets for enhanced accountability and a reduction in contractual losses.

ø  strategically restructured the reporting and resolution of critical hardware and software programs to significantly reduce service response time from up to 24 hours to an optimal 30 minutes.

 

database analyst (it)

lear siegler services, inc., balad, iraq                                                                                      2004 c 2006

ø  proactively developed a custom stand-alone and networked access database for program management and regional corporate sites which supported over 1,400 employees, including authoring the standard operating procedures and creating an essential database back-up program for all company-oriented proprietary information.

ø  accurately maintained and / or repaired necessary hardware for the company s prime contractor, along with providing dynamic troubleshooting support for various other contractors as necessary.

ø  successfully reduced allotted time for all departments to perform essential duties and achieved an increase in overall operational proficiency through the creative development of task-specific databases.

 

corporate sales manager

computer builders warehouse, warren, mi                                                                               2003 c 2004

ø  performed superior consultations for corporate-level designs of custom computer, servers, and network systems, as well as successfully creating individually tailored units to serve the needs of customers in meeting specific applications and overall operational objectives.

ø  ensured optimal customer service and needs-based analysis at all times, resulting in the consistent achievement of all monthly sales quotas.

ø  regularly provided profitable corporate liaison activities with such high-profile companies as chrysler, ford, and ameritech.

 

store manager

stone computer, royal oak, mi                                                                                                  2002 c 2003

ø  maintained responsibility for all operational aspects of a multifaceted commercially-based computer store, along with recruiting, hiring, and training a staff of over 20 outstanding, highly-skilled individuals proficient in driving corporate sales to maximize overall operational profits.

ø  oversaw all profit and loss activities, inventory control, facilities maintenance, and sales and marketing efforts, as well as ensuring optimal levels of customer service at all times.

ø  achieved monthly store sales quotas of over $120,000, including successfully negotiating and securing a $14-million contract with the chrysler corporation in the sale of over 14,000 computer systems.

 

~ additional key experience ~

 

owner / manager

computer shack, algonac / marine city, mi                                                                                1995 c 2002

 

---

education and computer skills

 

associate s degree in computer science software applications

st. clair county community college

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