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Yyyyyy x. yyyyyy
Blk 405 Bukit Batok West Avenue 7
#0000 xxxxxx xxxx , xxxx , xxxxx 000005
65.90937848
Abc@xyz.com
Career Objective
Results-driven entrepreneur eager to contribute dynamic management, team building and technical capabilities toward actively supporting a progressive organization as a key staff member
Profile
Ø Offer extensive progressive experience in a wide array of environments with a comprehensive tech support background
Ø Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability
Ø Proactive leader who successfully recruits, trains/develops, mentors, and leads top-performing teams committed to providing superior service
Ø Dynamic communication, presentation, relationship building, and problem solving abilities
Ø Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients, external contractors and related stakeholders
Professional Achievements
Ø Create strong alignment between Support operations and Sales & Consulting that focus on strategic accounts management
Ø Greatly enhance the competitive position of Interwoven in the market
Ø Serve as an integral member in driving APAC Sales/CSO revenue growth
Ø Successfully groomed team leaders in each geographic regions, that is capable of leading cross-functional teams
Ø Cultivated a team skilled in consulting and developing effective relationships with others to drive creative solutions to improve customer product satisfaction.
Ø Established strong & competent implementation partners throughout the region
Ø Aligned closely with country managers in preparing country readiness for new product launch and arranging delivery capabilities
Ø Developed & implemented the APJ go-to-market strategies for the e learning offerings
Ø Awarded "NCB Special Effort Award" (1994, 1995)
Ø Attained Microsoft Certified System Engineer & Microsoft Certified Solution Developer
Ø Attained Novell
Master Certified Network Engineer (Master CNE)
Professional Experience
Interwoven
2004-Present
Director, APAC Technical Support & Customer Care Services (2006 -
Present)
Contribute dynamic technical support and customer service skills, with a focus upon overseeing all aspects of APAC Support operation, including analyzing P & L, developing and executing financial methodologies, and promoting superior customer service strategies.
Ensure superior customer satisfaction by actively troubleshooting and resolving technical support issues and assisting customers in maximizing return of product investment and build customer loyalty
Effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality.
Maintain accountability for leading license & consulting revenue growth, developing profitable relationships and liaising between all levels of employees in order to promote customer satisfaction.
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Yyyyyy x. yyyyyy Page 2 of 2
Interwoven 2004-Present
Senior
Manager, APAC Education Services (2004-2006)
Spearheaded diverse functions ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development, and technology-driven solutions implementation
Analyzed and reviewed employee performance; troubleshoot and resolve issues.
Researched and analyzed business potential and prepared future revenue predications
Monitor all aspects of employee performance and knowledge of rules, regulations, policies and procedures.
Additional experience
J.D.
Edwards (acquired by Oracle) 1999-2003
Acting Manager, Worldwide Advanced Technologies (WWAT), APAC
Delteq Systems/FileNet Reseller 1996-1998
Pre-Sales Consultant/Project Manager
National Computer Systems 1993-1996
Network Engineer/Application Developer
Education
Bachelor of Science (Computer and Information Systems Sciences)
National University of Singapore, 1993
Certifications
Project Management Professional (PMP)
SUN Certified Enterprise Architect (JAVA Platform Enterprise Edition
Technology)
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