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yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
Telecommunications
Well-rounded and energetic professional with 8+ years experience seeks new challenge and opportunity to apply consummate skills in Telecommunications and Electronic Technology.
♦ Key areas of Expertise ♦
Phone Wiring & Installations
Server and Blade Installations
Fiber-Optic Cable Installation
LAN Network Installations
Configurations
Speech Recognition Systems
NMR Equipment
Technical Support
Repair and Maintenance
Equipment Audits
Inventory Control
Quality Assurance
Troubleshooting
Leadership and Training
yyyyyy x. yyyyyy
Professional Profile
Escalate business development through innovative initiatives which increase productivity and revenue growth; exceed goals and expectations
Organized and detail-oriented; conduct various installations and configurations, perform necessary repair and maintenance, and expertly provide technical support
Self-motivated leader; positively motivate and train team players
Communicate technical and complex information easily and concisely; multi-tasker with ability to succeed in a fast-paced environment
Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, customizes solutions
yyyyyy x. yyyyyy
Employment History
Voice and Data Technician 01/2008 C 04/2010
Hanover Insurance ▪ Worcester, MA
Key member who installed, wired, and maintained Avaya phones; managed inventory, installed home phone and fax lines, and supported Modular Messaging and Mercom
Efficiently maintained speech site; Nuance speech recognition application
Participated in expansion, relocation and restructuring projects; demonstrated ability to trace, tone and replace cabling
Fidelity Investments, Veritude Division ▪ Merrimack, NH 11/2004 C 11/2007
Regional Support Data Center Technician
Essential player who installed and decommissioned servers and blades; supported Cisco equipment
Demonstrated expertise by troubleshooting for clients in the data center; provided individualized solutions
Regional Support Technician
Served as Move Coordinator for three buildings; provided support to 6500 people
Expertly installed Avaya phones and customized Avaya switch software
Proficiently installed, supported, and provided troubleshooting for Aspect phones
Efficiently implemented Voice Over Internet Phones
Successfully installed Fidelity LAN multi-networks and configured Cisco 6500 switches
Managed and maintained a NICE voice recording system
Field Service Technician 01/2002 C 10/2004
MR Resources ▪ Gardner, MA
Vital team member who conducted Quality Assurance testing on Nuclear Magnetic Resonance (NMR) equipment; acuratly filled the NMR and MRI magnets
Proficient on AC 300, AMS, AMX and Unix equipment
Opened Aspect boards; effectively test and repair boards
Skillfully repaired various types of probes; complied Helium Fill kits
Field Service Representative 03/1999 C 11/2001
Keurig Premium Coffee Systems ▪ Wakefield, MA
Maximized business development by supporting other technicians; provided training on equipment utilized in the US and Canada
Conducted equipment audits for manufacturer; repaired brewers
Designed equipment and participated in engineering tests; created daily service logs
yyyyyy x. yyyyyy
Previous Employment
Field Service Representative for New England 11/1998 C 03/1999
Computerized Technical Services ▪ Wakefield, MA
United States Navy ▪ Ingleside, TX 01/1993 C 01/1995
Insurance Agent, Hanover Insurance ▪ Worcester, MA DATES
yyyyyy x. yyyyyy
Computer/Technical Skills
Proficient in Microsoft Office
Avaya Phones; 2410, Polycoms, 4620, PBX, IP soft phone, IP Agent, and switch software
Aspect Phones
Voice Over Internet Phones
Build Vecotros, VDN s, Agent ID s; set-up extensions
NICE recording systems
Nuance speech recognition applications
Modular Messaging and Mercom
Install Server and Blades including SUN, IBM, HP, EMC
Install Fiberoptic cables and LAN cables
Light Wave Tester and Flukes
Knowledgeable in Cisco Equipment; 6500 switches
Fidelity multi-network LAN installations
Nuclear Magnetic Resonance equipment; fill NMR and MRI Magnets
Aspect Boards
Various Probes
Helium Fill kits
Coffee brewer maintenance
Phone Card machines
Ship maintenance and minesweeping equipment
Explosive Mark 10 and 15 cutters
yyyyyy x. yyyyyy
Education
Associates Degree in Electronics Technology 1998
ITT Technical Institute ▪ Framingham, MA
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