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0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx or xxx-xxx-xxxx
abc@xyz.com
Office/Administrative Management ~ Client Services ~ Team Building
yyyyyy x. yyyyyy
Profile of Qualifications
Ø Results-driven manager offering wide-range administrative, human resource, payroll, and customer support experience in client-focused, service-oriented industries
Ø Excel in recruiting, interviewing and hiring top candidates; effectively train, motivate, lead, and monitor staff to optimize productivity, client services and bottom-line performance
Ø Expertise in defining and implementing strategies to boost efficiency and quality of operations
Ø Effectively collaborate with cross-functional departments to attain company goals
Ø Self-motivated professional who enthusiastically and adeptly takes on new and increasing responsibilities in support of operational needs
Ø Dynamic communication and interpersonal relation skills; bi-lingual, English and Spanish
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Professional Experience
Client Service Manager/Office Manager; Sun Star Americas-Chicago, IL 1999 to Present
Successfully hire, train, coordinate and lead staff; currently manage team of 17 staff supporting broad-scope business operations, with strong focus on delivering superior customer service and facilitating a motivating teamwork environment instrumental to boosting morale, performance and employee retention
Strategically develop and execute incentive programs, goals and performance standards to maximize results and conduct ongoing performance evaluations, with accountability for recommending promotions, compensation increases, special recognition, and corrective actions
Actively collaborate with Sales and Marketing management team in spearheading targeted initiatives to drive revenue growth
Prior Background
Customer Service Representative, Welch-Skokie, IL & Precision Scientific-Chicago, IL
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Education
B.A., Business Management, Kaplan University-Chicago, IL
A.A., Business and Travel, Northwestern Business College-Chicago, IL
Professional Development:
Certificate, Management Training, Chicago, Illinois, 2006.
First Time Supervisor, Skill Path Training
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Technical Proficiencies
Microsoft Word,
Power Point, Excel, Access; AS400 and EDI
yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx or xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a (Insert Actual Title of Position) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, I offer many years of progressive experience in broad areas of business operations, specializing in Office Management, Administrative Operations, Human Resources, and Client Services. I am highly effective in hiring, training, building, and leading top-performing teams committed to delivering world-class customer support and efficient in maximizing operational performance. My sharp business acumen is consistently an asset in working with the employer to achieve goals and I excel in collaborating with cross-functional departments, including sales and marketing, to boost bottom-line profits.
To complement this background, I offer a Bachelor of Arts in Business Management. I am also fluent in Spanish language and proficient in computer operations.
As an employee, you will find me to be a driven team player prepared to deliver both immediate and long-term results and dedicated to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
Sincerely,
Magaly Rivera
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