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Yyyyyy x. yyyyyy                                        0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                           abc@xyz.com

 

Career Objective                                                                                            

Results-driven Banking Professional eager to contribute dynamic management and interpersonal relation skills toward actively supporting a progressive organization in optimizing operational performance

 

Profile                                                                                                              

Ø  Offer approximately 9 years progressive experience in the banking industry, including extensive experience in vendor relationships and marketing, with comprehensive management background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, staff and clients.

 

Key Achievements                                                                                            

Ø  Streamlined processes and procedures to ensure accuracy and efficiency and reduce processing time, while achieving new account goals.

Ø  Successfully launched a new vendor to support the Outbound Telemarketing program within 30 days.

Ø  Effectively started the Welcome Call/Balance Build program and CRM (Inbound Cross Sell program) at 3rd party vendor locations.

 

Professional Experience                                                                               

Bank of America                                                                                                           1999-Present

Small Business Lending Asst. Vice President, Card Marketing Channel Specialist - Charlotte, NC (2004-Present)

  Promoted to contribute dynamic leadership skills in managing 3rd party vendor relationships and performance, with full accountability for executing all tasks to launch Small Business Acquisitions Telemarketing Inbound and Outbound programs.

  Build and establish key relationships and liaise effectively between the bank and vendors.

  Proficiently demonstrate strong marketing abilities in writing scripting for Telemarketing campaigns as well as approving scripting from the vendor.

  Steer lead processing, ensuring the lead file is sent timely to the vendor with accurate information.

  Performed Quarterly Site visits to meet with Managers and Representatives.

Consumer Customer Service Team Manager - Norfolk, VA (1999-2004)

  Efficiently managed a team of 30+ associates, planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.

  Spearheaded diverse administrative activities ranging from hiring, training and performance evaluation to handling disciplinary issues, providing one-on-one coaching and holding weekly team meetings.

  Exhibited solid leadership qualities in motivating and mentoring associates to meet their goals within customer service, attendance and compliance.

  Promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation, working directly with key customers with multiple relationships with the bank.

Consumer Customer Service Customer Service Representative - Norfolk, VA (1999)

  Applied industry expertise and communication skills toward acting as first point of contact in responding to ~200 customer inquiries daily, troubleshooting problems and delivering product/service education.

  Effectively maintained high quality scores, adhered to daily schedule and kept handle time within goal.

 

Prior Experience

 

Avis Rent-a-Car - Norfolk, VA                                                                                         1995-1999

Lead Rental Sales Agent (Supervisor)

 

Education & Professional Training                                                            

Travel Agent Certification - Lucas Travel School (Virginia Beach, VA), 1994-1995

Select Courses - Tidewater Community College (Chesapeake, VA), 1992-1994

 

Technical Proficiencies                                                                                 

Microsoft Systems: Windows XP, Word, Excel, PowerPoint, Access, Visio, Outlook, Communicator, Adobe

Bank Systems: Concur, TSYS, Frontier, BLADeS, BLAST, IEX, STS and Intranet

Yyyyyy x. yyyyyy                                        0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                           abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by my career background, I have continually advanced in the banking industry, assuming increasing levels of responsibility for projects and employees. 

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy

 

 


Yyyyyy x. yyyyyy                                        0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                           abc@xyz.com

 

 

 

 

 

 

Date

 

 

 

Contact Name

Company Name

Address

City/State/Zip Code

 

 

 

Dear _______________________________:

 

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company.  Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

 

As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.

 

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

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