yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

solutions-focused it professional specializing in network / systems installations, maintenance, and monitoring, as well as business communications, workflow prioritization, and client / customer service, eager to offer 11+ years technical experience toward maximizing a progressive employer s success.  top-performer who is recognized as the go-to person for immediate resolution of complex technical issues.  excellent communicator who can coordinate multiple it assignments within fast-paced, high-pressure environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp troubleshooting skills.  completed extensive on-the-job training through comcast spotlight and the united states army.

 

key areas of expertise

 

analog / digital equipment              cable systems management            operations support                client / customer service

desktop user support                      strategic analysis                                team building                         equipment troubleshooting

territory management                      ad sales support                                workflow prioritization           critical problem resolution

 

technical summary

 

microsoft windows xp / 2000 / nt • microsoft sql • citrix • ghost • cat 5e / 6 • active directory • tcp / ip • lan / wan • dos

microsoft office 2003 • audio / video • printers • pbx systems • mobile devices • routers • fiber optics

 

professional synopsis

 

 

key accomplishments

ø led profitable ad sales market activities for a competitive western washington territory which includes 20+ servers.

 

        utilize broad scope of industry and technical services knowledge to install and maintain analog / digital commercial insertion equipment for local advertisements on cable channels to include proficiently switching systems with minimal interruptions.

        expertly analyze and prioritize comprehensive technical challenges, along with promptly resolving concerns and / or locating proper escalation as appropriate to guarantee continued high levels of customer satisfaction.

        optimize business productivity for a corporate office of 100+ employees by efficiently performing seamless desktop user support via diverse rdp, phone, email, and hands-on methods.

 

 

key accomplishments

ø achieved numerous commendations and high-ranking official acknowledgements by successfully leading team efforts.

 

        applied dynamic leadership talents toward directing a top-performing team in operating mobile phone systems, radio, and internetworking equipment to include supporting secure communications for multiple 30-day field mission deployments.

        effectively resolved critical issues of varying degrees / difficulties from tiers 1, 2, and 3.

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

as an individual who attained progressive on-the-job training with the united states army and industry leader comcast spotlight, i am excited to build a rewarding career with your organization and am confident that my proven it skills can achieve your key objectives.  i can offer 11+ years of experience in network / systems installations, maintenance, and monitoring, and am well-versed in all facets of desktop user support, workflow prioritization, equipment troubleshooting, and client / customer service.  to complement my background, please note my extensive technical summary within my resume.

 

currently, as an ad insertion technician for comcast spotlight, i utilize my broad scope of industry and technical services knowledge to install and maintain analog / digital commercial insertion equipment to include proficiently switching systems with minimal interruptions; analyzing and resolving diverse technical challenges; and performing desktop user support for a corporate office of 100+ employees to ensure seamless business processes at all times.  within this role, i successfully led ad sales market activities and accomplishments for a competitive western washington territory which includes 20+ servers.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.

 

you will find me to be a fast-learning, solutions-focused team player who can contribute superior attention-to-detail and sharp troubleshooting abilities.  in addition, i can plan, delegate, and complete multiple it assignments within fast-paced, deadline-driven environments while streamlining technical processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

matthew henkelman