customer-focused, service-oriented field/service technician eager to contribute talents toward supporting the employer in achieving performance goals

ø  offering close to a decade of experience as an electronics technician servicing everything from juke boxes and arcade games to gaming machines

ø  consistently focused on providing timely, efficient customer service vital to supporting the employer in sustaining and growing business; solid track record of ensuring high levels of customer satisfaction

ø  strong strategic planning, prioritization, organization, and project management skills crucial to maximizing productivity, efficiency and cost-effectiveness of services

ø  dynamic communication, interpersonal relation and problem solving abilities

 

algiers music company-harahan, la                                                                 2005-current

technician

• provide quality customer service in proficiently servicing varied electronics to support clients in minimizing downtime
• proficiently service video poker machines, juke boxes, arcade games, pool tables
• entrusted with collecting receivables for timely payment

 

redman gaming-kenner, la                                                                                1999-2005

head technician

• serviced broad range of gaming machines/devices, effectively planning, coordinating and facilitating field service calls to optimize use of time and meet stringent customer timelines

 

accounting and word processing, delta junior college-metairie, la

telecommunications, tulane metairie campus, la