yyyyyy x. yyyyyy

(xxx-xxx-xxxx h • (xxx-xxx-xxxx c

abc@xyz.com

 

solutions-driven it professional with comptia a+ certification and specializing in network installations / testing, hardware / software configurations, data / records management, and client support eager to offer 14 years experience toward minimizing a progressive employer s downtime while maximizing productivity and efficiency.

 

profile of qualifications

 

         top-performer who contributes sharp network troubleshooting, problem isolation, and performance analysis skills.

         integral leader who excels at conceptualizing cost-effective, state-of-the-art it solutions to meet critical team objectives.

         ambitious self-starter who plans, prioritizes, and manages it tasks within high-pressure, deadline-driven environments.

         excellent communicator who seamlessly interfaces with business representatives and clientele through to executive level.

 

professional certification & technical summary

 

comptia a+ certification                                                                                                                                                institution name

 

micros 2010 workstation • oracle database • micros 2700 software • hp ml310 / ml350 / dc5700 / dc5750

microsoft windows xp / 2003 • norton ghost • norton antivirus • norton pcanywhere • microsoft office suite

 

professional synopsis

 

 

senior pc configuration specialist (2005 c 2009)

        applied sharp analytical abilities toward independently setting up and testing small network sites within a lab environment per client requirements with micros 2010 workstation and 3^rd party equipment and software, along with installing and upgrading computer components, and using norton ghost cloning software for duplication of hard drives.

        maximized it efficiency by documenting comprehensive results and performing data entry (i.e. searching, retrieving, editing, deleting) for internal company and customer records using oracle database software.

        interfaced among micros account managers, field personnel, and customers to maintain open communications at all times.

        played a vital role in sustaining optimal operations by maintaining document control (i.e. receipt, issue) of client inventories.

 

pc configuration specialist (1998 c 2005)

        expertly configured micros 2010 workstation and 3^rd party equipment and software.

 

shipping clerk (1995 c 1998)

        utilized broad scope of technical proficiencies to assemble materials / parts and repair items for overnight, express, and overland shipping using automated systems, including preparing outgoing shipments for fed ex, ups, and usps.

        ensured seamless shipping processes by accurately maintaining computerized logs and documentation.

        prepared and verified mailing address labels, as well as skids and loads (i.e. item verification, weight / postage support).

        resolved shipping errors promptly by actively liaising between transportation companies and customers.

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx h • (xxx-xxx-xxxx c

abc@xyz.com

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your company, and am confident that my solid it support skills can achieve your key objectives.  i can offer 14 years of experience in network installations / testing, computer upgrades, and data / records management, and am well-versed in all facets of hardware / software configurations, troubleshooting, and client relations.

 

to complement my background, please note that i hold a comptia a+ certification.  kindly consult my enclosed resume for a detailed list of my technical proficiencies.

 

most recently, as a senior pc configuration specialist for micros systems, inc., i utilized my broad scope of industry and it services knowledge toward independently setting up and testing small network sites within a lab environment per client requirements with micros 2010 workstation and 3^rd party equipment and software.  this included installing and upgrading computer components and using norton ghost cloning software for duplication of hard drives.  within this role, i also regularly interfaced among micros account managers, field personnel, and customers to maintain open communication at all times.  as this is just a sampling of my job history, please refer to my resume for additional experience.

 

you will find me to be a solutions-focused professional who can contribute superior attention-to-detail and sharp analytical abilities.  in addition, i can plan, delegate, and manage multiple tasks within fast-paced, deadline-driven environments while streamlining it processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you, and thank you in advance for your consideration.

 

sincerely,

 

 

 

edward j. hood