Veteran Operations Professional with expertise in creative learning processes, strategic implementation, customer service, and efficiency best practices eager to contribute and make an immediate impact on a progressive organization.  

 

Process Design & Implementation    Imaginative Design Processes   Troubleshooting & Proactive Solutions   Operational Efficiency Practices

Training & Development   Client Retention & Loyalty   Negotiation Strategies   Employee Retention

• Cross-Functional Leadership   Recruitment Best Practices   Document Creation Expert   Change Management

 

 

Ø  Strong training and operations background with the ability to work independently on multiple projects with specialized experience in operational efficiency practices, in-depth management processes, employee retention programs, comprehensive training strategies, adult learning styles, visual applications, research and development, as well as collaborative relationship building. 

Ø  Worked for numerous years in both private and government (US Army) sectors as Retention Manager and Field Recruiter.

Ø  Astute at time management and organizational skills resulting in multi-tasking efficiency and productivity.

Ø  Effectively work with clients of all ages, socioeconomic, and cultural backgrounds.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of case management.

Ø  Consistently focus on ensuring development of high-standard case management methodologies. 

Ø  Proven ability to adapt strong research skills to diverse organization needs.

Ø  Effectively manages large projects as well as provides in-depth documentation and audits.

 

 

Ø  Consistently employs out of box creative approaches to problems as well as identifies potential costly issues in a proactive manner. 

Ø  Effectively manage staff and coordinate information sharing between departmental resources.

Ø  Proactively identify potential client issues and design creative solutions to resolve problems. 

Ø  Regularly schedule reviews and track progress of particular projects.

Ø  Compile and disseminate various monthly project reports for executive management.

Ø  Technology proficient with various software applications and platforms.

 

 

n Certification / Teaching Certified C EMT/B IV

n Certification C Class A Professional Trainer

n Certification C Nutritional Counselor

n Apprenticeship C Journeyman Tool & Die

n Training C JIT Purchasing, SPC, Legal Understanding for Managers, Management Mastery I&II, Increased Productivity through Motivation,  Supervisory Techniques I&II, Team Building I&II

 

 

 

 

 

Plant Manager, Speer Cushion Company                                                              1999-Present

 

  Main responsibilities included development and implementation of comprehensive operational efficiency practices designed to improve productivity of operations.  Specific accomplishments include:

  Improved process flow to reduce order delivery times by 16%.

  Reduced COGS 8% last year by increasing productivity.

  Achieved a 12% improvement in facility overheads by reducing inventory and outside vendor costs.

  Designed and implemented several new product lines.

  Increased direct labor productivity 50% over the last ten years.

  Introduced revised process control systems to improve quality and reduce rework.

 

 

President, FitQuest, LLC                                                                                              1997-1999

 

  Main responsibilities included operational oversight and business development of state of the art fitness and wellness company.  Specific accomplishments included:

  Designed and implemented a mobile health and wellness assessment system that resulted in establishment of multiple accounts in both Boston and New York City.

  Took over operations and restructured a major health club in Boston to introduce new profit centers and significantly reduce overheads.

Production Manager, James L. Howard & Company                                                 1990-1997

 

  Main responsibilities included management of numerous production facets of to exceed all organizational and operational goals. Specific accomplishments included:

  Scheduling the day to day operations of three supervisors and a direct labor work force of forty employees.

  Managed new process improvement and cross training programs that increased productivity 15%.

  Implemented a new computerized JIT program to reduce manufacturing costs and improve cash flow.

  Established contracts and coordinated the requirements of fourteen outside vendors to meet our production, quality and facility costs needs.

  Improvements resulted in reduction of backlogs and increase in shipments over $300K annually.

 

Earlier Work Experience

 

- Foreman, Colt Firearms                                                                             

 

- Supervisor, Howmet Turbine                                                                             

 

- Tool & Die Maker, Southport Industries