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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx ~ abc@xyz.com
Profile
Established Sales/Service Professional with strong client relations and organizational strengths eager to contribute 15+ years of solid experience.
Client Relations / Sale Administration / Inside Sales / Credit Collection / Supply Chain
Customer Service / Entrepreneurial Spirit / Plumbing & Irrigation / Sales Forecasts
Office Administration / Purchasing / Client Communication / Teambuilding & Leadership
Technical competencies: Windows, Internet, Microsoft Office (Word, Outlook, Excel, PowerPoint), MAS90, MAS200, Eclipse Management System, McCormick & Dodge, JDE World, AS400, Sony Corp. STN Management System, SAP. ACT, EDI, Dictation/ Transcription, and Goldmine Management software. Typing speed: approximately 65 wpm.
Career Path
Christie Digital Systems - 6/2007 - 9/2009
Sr. Service Coordinator (Customer Service)
• Supported a Cinema Projector Manufacturer engaged in the producing Digital, Analog, LCD, DLP, and Cinema Projectors.
• Tracked clients electrical repair problems and developed a call log recording how promptly problems are addressed.
• Drafted the Christie Service Coordinator's Desk Reference Manual for the Internal Service Group to concisely describe how to enter orders.
• Generated RMAs, repair work orders, invoices, client quotes, shipping documents for domestic/international clients, and comprehensive reports.
• Researched clients and dealers eligibility for warranty covering repairs prior.
T. Christy Enterprises, Inc., 04/2001 - 10/2006
Customer Service Rep/Inside Sales C Plumbing & Irrigation Distributor
• Demonstrated a strong sales ability the resulted in sales driven by $30K (2005) and $40K (2006) while representing approximately 75 manufacturers items.
• Remained accessible to clients as a front line company representative able to promptly resolve concerns and complete orders with 100% accuracy.
• Earned the highest points and lowest error rate among 10 customer service personnel for the majority in 2005.
• Exhibited knowledge of plumbing, irrigation, pool, landscape, building materials, and waterworks industries and valves, piping, special coatings, and pressure specifications.
• Prepared sales proposals, contracts, quotes, and forecasts for products supported.
• Boosted sales by offering added-value such as promotions, prepaid freight, and linkage products.
• Engaged in fast-paced order processing and consistently maintained a low error rate.
• Completed professional development courses covering problem identification and resolution.
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Dirty Dog Mobile Pet Salon, 04/1998 - 04/2001
Owner/President
• Launched and grew a small business into a successful boutique enterprise acquiring a 350 dog clientele in less than 1 year.
• Incorporated a strong ability to market services with promotional campaigns and by providing services that clients found worthy of referral.
• Developed strategies that increase client retention and reflected a strong attention to customer service.
Sony Corporation of America
Senior Customer Service Specialist - Broadcast & Professional Products
• Promoted from Office Administrator, Executive Secretary/Administrator for V.P. of Sales, to Executive Secretary/Administrator for V.P. of Marketing -Professional Products Division, and to Secretary for Regional Sales Managers in both Broadcast and Professional Product Divisions.
• Managed a $1.5MM/mo collection portfolio; averaged 12 month collection ratio at 90% or higher.
• Developed extensive knowledge of Sony's vast range of product lines.
• Maintained the largest portfolio and extremely demanding high profile accounts including Walt Disney, Boeing, Nike, PG&E, & Columbia Pictures..
• Handled administrative functions including travel planning and scheduling meetings.
• Generated presentation documents and maintained sales itineraries for 7 district Sales Managers.
• Administrated sales budgets and verified content of expense reports submitted by Managers.
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