Accomplished Project/Program Manager with extensive consulting background eager to contribute talents toward supporting  a dynamic organization in optimizing bottom-line performance.

 

 

         PMP offering 7 years consulting experience in the government revenue sector with proficiency in custom application architecture and SOA design, audit/case management, form/return processing and payments, risk analytics, and portal and channel management.

         Adept in designing and executing integrated tax solutions with significant skills in Oracle tools such as ETM (Enterprise Taxation Management), Forms, Reports, Discoverer, etc.

• Considerable strengths in creating and delivering compelling presentations for senior-level, client-side executives.
• Exceptional academic credentials and a reputation for exemplary versatility, client relations skills, mentoring capabilities and team-leadership expertise.

         Excel throughout the complete project management lifecycle with substantial talents in business process design, test management, enhancements, and achieving all milestones.

         Skilled in defining and implementing project management standards, processes and methodologies.

         Methodical problem solver with a solid commitment to quality control and client satisfaction.

         Outstanding capabilities in smoothly aligning personnel and resources to achieve project objectives.   

 

 

Accenture, 2001 to Present

Senior Manager

Key Clients, Roles and Project Highlights:

Program / Project Manager C City of Detroit, 2010 to Present

         Manage financials, resources, and deliverables for $1M upgrade of TAS mainframe application.

         Direct team in designing and implementing multiple fixes and enhancements to systems functions such as returns processing, billing, collections, taxpayer accounting, and reporting.

 

Program / Project Manager C Servicio de Adminstracion Tributaria, Mexico, 2010

         Directed and supported migration, conversion, and go-live strategies for Oracle ETM Collections project.

         Led team of seven personnel in technical design, technical architecture, fit/gap analysis, and conversion.

         Documented conversion strategy and methodology and migration strategy featuring procedures for seamlessly transitioning between development, test, and production environments.

 

Project Management Office Lead C Apollo Group, 2009 to 2010

         Spearheaded PMO functions for $2M database stabilization project involving 12 Accenture team members and four work streams.

         Mentored, motivated and supervised four project managers in planning, coordinating, monitoring and successfully completing all project deliverables.

 

Continued

 

 

 

 

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Arizona Department of Revenue, 2003 to 2009

         Held numerous roles during BRITS project involving business process re-engineering and implementation of custom Oracle integrated tax system, internet portal, audit workbench, and mobile collection device for TPT, Withholding, Corporate, and Individual Income Taxes.

 

Production Operations Manager (2008 to 2009)

         Directed team of 18 in operations of BRITS Individual Income Release in production environment and proficiently managed warranty SIR tasks.

 

Defect Resolution Manager C Individual Income Tax Release (2007)

         Expeditiously resolved defects identified in system test and user acceptance test (UAT) phases of Individual Income Tax Release, effectively delivering release to production on time, within budget parameters, and with zero open defect SIRs.

 

Application Development Manager C Individual Income Tax Release (2007)

         Coordinated programming and unit testing of two development teams (Collections and Revenue Accounting) during build phase of Individual Income Release.

         Steered configuration management and migration of approximately 380 application modules.

 

Requirements and Design Manager C Individual Income Tax Release (2006)

         Strategically directed team in developing four levels of design deliverables ranging from high-level business processes to detailed technical design.

         Meticulously identified and tracked over 2,000 design and build requirements.

         Resourcefully established and delivered comprehensive requirements traceability matrix requiring sign-off by client management at the end of each design phase.

System Test Execution Lead C Corporate Tax Release (2006)

         Executed and successfully closed 35% of all system test scripts spanning 2,000+ test conditions.

 

Designer and Programming Lead C Corporate Tax Release (2004 to 2005)

         Played a lead role in design and programming of new bankruptcy case management solution featuring seven new Oracle Windows, nine new Oracle PL/SQL packages, 13 new data tables, and a BizTalk tool that enabled electronic data exchange with 150+ federal bankruptcy courts.

Programmer C TPT and Withholding Tax Release (2003 to 2004)

         Developed and performed unit testing, system testing and UAT on dozens of application modules.

 

Technical Developer, SAWS C-IV, State of California, 2002 to 2003

         Designed, developed, and tested over 20 on-demand and batch-scheduled Oracle reports.

         As Technical Lead for Oracle Discoverer, developed proof-of-concept for key client solution and delivered several walkthrough presentations/demonstrations to secure client approval of a major element of the Accenture solution.

         Partnered with DBA and Technical Architecture team members to successfully install UNIX-based Oracle Report development and test environment.

 

Technical Advisor - Oracle Report Builder C SAWS C-IV, State of California, 2002

         Trained and coached two analysts in Oracle Reports design and development methodologies.

         Developed three proof-of-concept and templates to support future development of 100+ Reports.

         Expanded initial week-long assignment into one-year role as integral member of Utilities/Accountability, Improvement, and Measurement (Util/AIM) team.

 

Continued

 

 

 

 

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Technical Developer, State Tax and Exchange Team C Phillips Petroleum, 2001 to 2002

         Efficiently explored, designed and coded Oracle system enhancements via Forms, Reports and PL/SQL stored procedures.

         Conducted and documented unit and system testing, provided status reports, and met all milestones.

 

Technical Developer, Audit Team C ERCOT, 2001

         Automated labor-intensive procedure to audit 36,000 transactions in 75 minutes, saving over 1,000 hours of manual auditing.

 

 

Master of Science in Information Management; Master of Business Administration, Arizona State University, 2001

 

Bachelor of Science in Accounting, University  of Central Oklahoma, 1998

 

 

PMP,  Project Management Institute (PMI), 2009

Member of PMI, 2009 to Present

Value-Driven Program Management, Accenture, 2009

Oracle ETM Fundamentals, Oracle, 2007

Estimating, Work Planning, and Monitoring, Accenture, 2006

PDP - Client Engagement Readiness, Accenture 2001

 

 

Oracle Forms, PL/SQL, Reports, TOAD; SQL; Microsoft Access; PL/SQL; SQL*Plus; PVCS Version Manager; Citrix Windows NT Server 4.0 Terminal Server Edition; Hummingbird Exceed; Sun Solaris 8.0