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30526 birdhouse drive
wesley chapel, fl 33545
xxx-xxx-xxxx
abc@xyz.com
manager/assistant manager
profile of qualifications
performance-driven professional with expertise in steering broad-scope retail/store operations ranging from human resources, sales and customer service to merchandising, promotion, inventory control, and management reporting
successfully interview, hire, train, and direct dynamic teams committed to delivering world-class customer service
hands-on leader experienced in directly managing approximately 100 associates; facilitate a motivating, collaborative teamwork environment vital to optimizing morale and retention levels
strategically coordinate and schedule employees to maximize use of resources, control labor costs, achieve performance goals, and meet customer/business traffic volume
effectively implement policies, procedures and operational systems as well as evaluate and coach staff to boost productivity, efficiency, quality, and profitability
strong work ethic and high level of professional integrity; enthusiastically capitalize on opportunities for professional development and adept in rapidly acquiring new skills and knowledge as well as assuming increasing responsibilities
food and safety certified
professional experience
walmart-lutz, fl 2000-present
assistant manager, 2004-current
associate, 2000-2004
have steadily progressed with company to take on leadership role in collaboratively steering store operations across multiple departments, with strong focus on maximizing staffing practices to ensure quality customer service
effectively interview employment candidates; train new hires as well as provide ongoing coaching, with accountability for direct management of approximately 100 associates
successfully plan, coordinate and spearhead merchandising, display and promotional strategies vital to ensuring optimal product mix and driving sales growth
proactively address escalated as well as routine customer issues for prompt resolution and provide customized services, including coordinating and fulfilling special orders
monitor receiving operations for timely merchandise unloading and floor stocking
prior background in assembly/production-oneida ltd silversmith-sherrill, ny
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