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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Senior IT Manager/Network Administrator
Objective
Solutions-focused, performance-driven leader eager to contribute technical expertise as well as dynamic Program/Project Management, Business Integration and Process Enhancement talents toward supporting employer operations. Offer 10 years of progressive network management and technical support experience. Consistent results in developing and delivering cutting-edge technical strategies and solutions.
Qualifications
Innovative professional with nine years of progressive network management and technical support experience.
Dell Certified Systems Expert and Leviton Certified Network Cable Installer.
Expertise in network administration, help desk operations, platform support, hardware/software installation, software licensing, troubleshooting and repair.
Highly skilled in business processes, computer architecture, and deployment of enterprise-wide systems and applications.
Refined skills in project leadership, team coordination, systems analysis, and the development/delivery of effective, cutting-edge technical strategies and solutions.
Excellent technical, communication, multi-tasking, interpersonal, intuitive, analytical, troubleshooting, problem solving and leadership skills.
Facilitate a team approach to increase staff morale and productivity. Dedicated, innovative and self-motivated team player/coach.
Career Background
Zelos Therapeutics, Inc. - West Conshohocken, PA 2007-Present
IT Director / Sr. Network Administrator
Conduct comprehensive network analysis to identify and resolve design and implementation issues. Apply IT expertise toward executing processes that optimize containment of threats, risks and vulnerabilities compromising computing environment integrity. Proficiently design the layout and specifications for new server room construction.
Key Achievements
Successfully removed and replaced Windows Small Business Server 2003 with 3 domain controllers running Windows Server 2003 64-bit, Exchange server 2007, SQL server 2005, Sharepoint Server 2007 and Office Communications Server 2007.
Reduced administrative costs by implementing a WSUS server.
Improved System availability from 70% to 99%.
Proactively defined and implemented cost-effective solutions; decreased costs by introducing Volume Shadow Copy, renegotiating long distance Verizon plans, removing Blackberry Server and utilizing OWA and windows mobile devices.
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Career Background continued
Trevena, Inc. - King Of Prussia, PA 2008-Present
IT Consultant
Contribute technical expertise toward designing, overseeing and implementing an Enterprise network from inception through completion. Proficiently train new technician for network Administration of company network. Create base image for all client computers.
Key Achievements
Streamlined workflow while controlling costs by researching, recommending and implementing Cisco ASA 5510 Firewall, Verizon ISP with partial DS3, gigabit infrastructure with Cisco switches, HP hardware for laptops and servers and 3 domain controllers between 2 offices.
Improved performance by implementing DFS solution for replicating data between offices.
Northwestern Human Services - Lafayette Hill, PA 2003-2007
Manager, IT Support Services / Network Administrator (2005-2007)
Applied technical skills toward developing 24/7 Help Desk for 4,000+ users. Collaborated with CIO and senior management to define and develop short- and long-term strategies. Trained all IT staff and end-users on various technical procedures. Created effective company policies on all technology initiatives.
Key Achievements
Redesigned Data Center / Server room, IT policies and procedures and purchased $1M+ in IT improvements, vital to maximizing daily operations.
Supervised, mentored and trained Help Desk / Desktop employees, playing an instrumental role in the development of top-performing team members.
Senior Technical Support Analyst (2003-2005)
Administered daily operations on 13 terminal servers and provided Level II & III technical support for network, desktop, hardware and software issues in a PC environment with 1,500 workstations and 4,000 users. Created IT policies, restructured procedures, and supervised Help Desk and Desktop Support teams. Supported proprietary applications: Creative Socio Medics, EDS Provider Electronic Solutions Application, Great Plains, AMS, and Johnson System.
Key Achievements
Appointed to serve as Primary Support Technician for CEO/CFO/CIO and other top executives.
As Project Lead, completed XP migration in 200+ locations across PA, VA, and DC.
Robert Half Technology - King of Prussia, PA 2002-2003
Help Desk Analyst
Contracted to Centocor in Malvern, PA. Performed software installs via remote connection software and utilized internal computers to find solutions for problems. Trained/mentored junior level technicians.
Key Achievement
Efficiently provided 100% e-mail and phone-based technical support for 3,500+ end users.
The Geiger Companies - Harleysville, PA 2000-2002
Network Analyst
Designed and supported LAN/WAN operations covering five locations in four states. Served as Purchasing Agent for all hardware and software for company branches. Administered software licensing. Developed company Intranet and re-designed existing e-commerce site.
Key Achievement
Rolled out 75 new Dell desktops and laptops and imaged all computers to meet company standards.
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Career Background continued
PC Helps Support, Inc. - Philadelphia, PA 1998-2000
Certified Computer Consultant
Delivered helpdesk support for end-users at various Fortune 500 companies such as Merck Pharmaceuticals, Chase Manhattan Bank, MCI WorldCom, and PepsiCo. Completed on-going certification testing on specific hardware components, operating systems and software applications.
Key Achievement
Applied advanced communication skills and technical abilities toward successfully diagnosing, troubleshooting and resolving hardware/software issues with 100% phone-based support.
Professional Development/Training
Microsoft Certified Technology Specialist (MCTS) - Training Camp, Bushkill PA
Microsoft Certified Information Technology Professional (MCITP) for Server 2008
Microsoft Certified Information Technology Professional (MCITP) for Exchange 2007 (In Progress)
Dell Certified Systems Expert
Leviton Certified Network Cable Installer
Cisco Certified Network Associate (CCNA) - The Training Camp
Exchange Administration 2003 & 2007 - Learning Tree
Microsoft Certified Systems Engineer (MCSE) Certification Courses - New Horizons Learning Center
Technical Skills
Windows Server 2008 • Cisco ASA • AccPac • Microsoft Ofice Communications server • Track-IT • Remedy • Symantec End Point • Cellular Broadband WiFi • HP Storage Arrays • Windows 2000/XP/Vista • Windows 2000/2003 Server • DOS • LAN/WAN • MS Exchange 2000/2003/2007 • Cisco VPN Client • Net Backup • Symantec Anti Virus Corporate • Citrix • RAS • PAL Dialer • Symantec Enterprise Firewall 7.0 • Internet Explorer • Adobe Acrobat • Adobe PhotoShop • Lotus Notes • MS Office 2000/2003/2007 • WordPerfect • MS Works • Sharepoint 2007 • Blackberry Enterprise Server • Microsoft Activesync • Symantec Ghost • Dell & HP desktops/laptops • HP Proliant Servers • Macintosh OS X • Surfcontrol • Hp Insight Manager • Windows Mobile 6 • Copper Cabling
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