Results-driven senior-level Banking Professional eager to contribute diversified solutions-oriented experiences toward boosting bottom-line performance of progressive company

yyyyyy x. yyyyyy

 

Ø  Highly experienced Banking and Finance Professional offering proven proficiency in variety of settings, ranging from foreign-based Central Bank responsibilities to large retail banking operations

Ø  Feature dynamic communication skills, effectively collaborating across all areas of operations, corporate levels and clientele to maximize results and optimize customer relations

Ø  Excel at fostering customer relations, quickly processing and researching all client needs and sufficiently resolving all requests and disputes

Ø  Expertise in planning, coordinating and managing administrative workflow and projects to efficiently meet critical deadlines and operational goal

Ø  Enthusiastically recruit, build and lead top-performing teams committed to delivering superior performance and service; Consummate team player with passion for learning

 

 

U.S. Bank, Minneapolis, MN                                                                               2000-Present

 

Assistant Branch manager, Coon Rapids, MN; 2008-Present

  Thoroughly manage bank s day-to-day activities and operations in efficient and effective manner

  Supervise branch staff, consistently achieving established goals by building cohesive teams

  Effectively develop and coach staff, cultivating motivating environment by recognizing and rewarding employee performances

  Show keen ability at maintaining bank s compliance within  regulatory and legal parameters

  Thrive at quickly and efficiently handling customer inquiries and complaints

  Display exemplary customer service standards to both non-customers and customers

 

Fraud Claim Analysis, Coon Rapids, MN; 2004-2007

  Skillfully processed and managed all incoming and outgoing forgery collection claims, including forged maker signatures, counterfeit checks, altered checks, forged endorsements and return deposited items

 

Account Research Analysis, Coon Rapids, MN; 2001-2003

  Demonstrated strong skills at identifying, researching and resolving differences in Item Processing transactions such as double posted items, missing deposits, cash letter differences, encoding errors and source of receipt

  Excelled at handling National Clearing House Association transactions

  Showed strong proficiency at adjusting Accounting Entries

  Actively participated in efficient investigation and resolution of customer inquiries                                         

 

 

Teller Supervisor, Robbinsdale, MN; 2000-2001

 

  Balanced vault cash daily; Prepared weekly order for cash shipment delivered by Brinks

  Verified large cash withdrawals from vault by tellers

  Serviced customers in the highest of professional standards

 

Marquette Bank, Minneapolis, MN                                                                               1999-2000

Deposit  Return Representative

 

  Charged back and redeposited returned checks from various banks for variety of reasons ranging from non-sufficient funds to uncollected funds to endorsement issues

  Investigated and corrected accounting entries and inquiries

  Microfilmed and faxed documents

 

Central Bank of Liberia, Monrovia, Liberia                                                              1984-1999

 

Assistant Manager-Debt Management Department, 1996-1999

 

  Skillfully maintained Government of Liberia Debt Portfolios, including External and Domestic, Bilateral and Multilateral accounts

 

Assistant Operations Manager-Operations Department, 1995-1996

 

  Supervised receipt of deposits and existing stock of available funds

  Established daily review of government and commercial banks accounts

  Efficiently arranged system to replenish cash for government of Liberia payroll

  Managed customer s tracers/inquiries relative to bank matters; Approved checks for encashment

 

Assistant Manager-Foreign Department, 1984-1994

 

  Handled transactions relative to import, export and stand-by letters of credit and performance guarantees

  Oversaw Reserve Requirements of commercial bank operations in Liberia.

  Maintained  International Monetary Fund accounts, including Repurchased, Special Drawing Rights and Overdue Charges departments

  Successfully executed transactions relative to West African Clearing House as active member of  the Association of African Central Banks.

yyyyyy x. yyyyyy

 

Saint Mary s University of Minnesota, Minneapolis, MN

Master of Business Administration, School of Graduate and Professional Studies; 2009

 

University of Liberia, Monrovia, Liberia

Bachelor of Business Administration, Business Management/Accounting; 1989

 

Summit Academy OIC, Minneapolis, MN

Certificate in Accounting/Computer Application (MS Word, Excel and QuickBooks)

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a banking and/or finance-related position with a dynamic company and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I feature extensive senior-level experience in both retail bank and foreign Central Bank operations. I am now eager to apply this results-oriented background toward delivering immediate results for your company while building a progressive, long-term career of mutual benefit.

 

As an employee, you will find me to be extremely skillful in a broad level of banking duties, including daily Operations, Forgery Collection claims and Item Processing discrepancies, to name a few. Additionally, I offer rich experience as an assistant manager with the Central Bank of Liberia, encompassing day-to-day operations, Debt Portfolio management and oversight for international transactions relative to Reserve Requirements, International Monetary Fund accounts and more.

 

I m also a proven leader who thrives in team settings and excels at training and developing colleagues and communicating with customers. I am confident I will be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

Sincerely,

 

Philip Kaleewoun