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xxx-xxx-xxxx
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

yyyyyy x. yyyyyy

 
yyyyyy x. yyyyyy

client-focused professional eager to contribute dynamic customer service, team building and administrative skills toward actively supporting the employer in optimizing performance.

profile

ø  offer over 15 years progressive experience in customer service and loss prevention, with comprehensive management and employee training background.

ø  entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and budget administration.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams and creates a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

ø  extensive experience in sales and marketing, merchandising and office administration.

 

professional experience

disneyland resort - anaheim, ca                                                                             1994-1999, 2001-2008

administrative assistant (2007-2008)

  exhibited detail orientation and organizational skills in actively maintaining overall function of all learning centers by supporting the learning and development team, instructors, facilitators and cast members.

  strategically planned and coordinated schedules and weekly onboarding calendar to maximize use of resources while controlling costs and meeting company needs.

  steered class enrollment, calendar maintenance, facility requests and all aspects of learning center operations, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.

core working lead/stage scheduler/trainer guest relations (2001-2007)

  contributed strong leadership skills toward successfully training top-performing guest relation team members.

  effectively planned and organized daily operational scheduling for up to 150 cast members working within 15 locations throughout guest relations. 

  successfully promoted superior service and exceptional guest satisfaction by promptly resolving ticketing/cash discrepancy issues and preventing escalation.

  motivated, mentored and trained new/re-hire cast members, playing an instrumental role in the development of top performing team members.

assistant manager, resort parking and transportation (1998-1999)

  spearheaded diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning and scheduling.

  maintained full accountability for daily operation of trams, toll booths, field operations, guest and cast parking locations, with strong focus on optimizing productivity, efficiency and quality of services.

security supervisor, security, fire and health division (1996-1998)

  proficiently managed training and professional development of security personnel, further illustrating ability to manage multiple functions. 

 

 

 

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libby l. salley                                                                                                                                          page 2 of 2

 

disneyland resort - anaheim, ca                                                                             1994-1999, 2001-2008

security supervisor, security, fire and health division (1996-1998)

-continued-

  efficiently organized and coordinated scheduling and workflow, defined staffing requirements and delegated assignments to optimize utilization of human capital and operational resources.

  cost-effectively planned, administered and directed all aspects of the operation and budgeting for the park and hotels. 

prior positions with company (1994-1996)

  promoted from front desk lead, resort leader and trainer to assistant manager of store operations.

  directly supervised the daily operation of 10 merchandise locations; steered inventory management through shortage control and profitability awareness training.

  designed, developed and implemented loss prevention operating procedures through merchandise strategy, and on-stage training, instrumental to boosting performance.

 

ikea home furnishings - city of industry, ca                                                                       1999-2001

loss prevention manager

  conducted comprehensive review and analysis of fraud investigations and actively monitored internal/external security systems to minimize losses.

  ensured staff members are properly educated on all facets and phases of company training and safety programs, policies and procedures and promoted compliance with all risk management standards, audits and inspections. 

 

prior experience

 

city of south pasadena                                                                                                      1993-1997

reserve police officer

 

education & professional development/training

associate of arts / business administration - mount san antonio college

level one peace officer standard training (p.o.s.t.) certification - rio hondo police academy

select business management courses - university of phoenix (diamond bar, ca)

 

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