yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
Work: (xxx-xxx-xxxx; Home: ( xxx-xxx-xxxx
abc@xyz.com

yyyyyy x. yyyyyy

Regional Director of Operations

yyyyyy x. yyyyyy

 

  Offer over 20 years of progressive retail video business management experience at Blockbuster Video, with consistent results in achieving fiscal and organizational objectives.

  Excel in directing top-performing regional team members.

  Proactively train, develop and lead motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

  Effectively establish and manage key relationships with decision makers and strategic partners.

  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

  Dynamic communication, presentation, relationship building and problem-solving abilities.

  Highly versatile; quickly master new roles, responsibilities, technologies, and environments.

  Excel at interacting with broad populations including senior management, sales and customer service staff as well as customers and external contractors.

  Facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

  Demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

yyyyyy x. yyyyyy

 

Customer Service Startup Operations/Development Team Training/Leadership Profit and Loss

Multi-Unit Management Recruiting/Hiring Process Improvement Operations Management

Merchandising Research and Planning Resource Allocation/Administration

yyyyyy x. yyyyyy

 

  As an Acting RDO, successfully ran Region E10, 180 stores, during a very critical period in Q4 2008;  delivered on key company goals of positive TNR comps and labor performance.

  Won a Company Achievement Award for having one of the top 3 Districts in Labor Productivity Increase over the previous year.

  Led District 522 to 1^st place in the company during the Q2 2008 Pass Drive and was in the top ten during the Q3 2008 Pass Drive / Madden Presale Incentive Drive.

  Improved personnel, sales numbers and store appearance in the DC metro market, including 5 acquisition stores and 6 DM direct reports.

yyyyyy x. yyyyyy

 

Blockbuster Video                                                                                                         1987-Present
District Manager - Baltimore, MD, Richmond, VA & Tidewater Virginia Area (1990-Present)
Project Store Coach / Captain (2002-2003)
Store Manager - Portsmouth, VA & Baltimore, MD (1988-1990)
Assistant Manager - Virginia Beach, VA (1987-1988)

 

Page 1 of 2

 

Ralph (Joey) Harker                                                                                         Page 2 of 2

yyyyyy x. yyyyyy

 

Career Background continued

 

 

Career Highlights

 

  Contribute dynamic leadership skills in successfully managing districts and all levels of employees, with strong focus on optimizing productivity, efficiency and performance.

  Chosen to run 2 Districts numerous times throughout career and played a key role in overseeing 6 Districts in the Washington DC market.

  Play a significant role in improving operations and store standards, helping the WAS ADI become Top 25% ranking ADI in the company in the Q1 2009 Key Metric rankings.

  Reduce employee turnover by at least 5% in the Region by developing and distributing an Employee Retention Manual.

  Apply sharp business acumen toward defining, developing and implementing policies/procedures to maximize performance; gain $20K in recovery of inventory losses for the Raleigh Region by coordinating an inventory training and audit program.

  Directly manage, mentor and motivate District Managers, playing an instrumental role in the development of top performing team members in surpassing company initiatives and goals.

  Strategically plan and coordinate workflow to maximize use of resources while controlling costs and meeting customer needs.

  Successfully build top-performing personnel vital to supporting enterprise-wide operations by strategically recruiting and effectively interviewing, screening and testing candidates.

  Conduct comprehensive financial review and analysis to recommend strategies to boost numbers.

  Proficiently develop and execute RBRs and SAFs, run staff meetings and perform acquisition activities, demonstrating exceptional prioritizing and multitasking abilities in achieving goals and timelines.

yyyyyy x. yyyyyy

Dale Carnegie Presentation Skills Course
Blockbuster DM Operations Training
Blockbuster Social Styles Leadership Training