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yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com                      

 

career objective                              

productive, quality-oriented administrative professional eager to contribute exceptional business support and customer service skills toward optimizing operations of a successful organization

profile                                                

ø  offer numerous years of administrative experience with expertise in the telecommunications and real estate industries, as well as in government offices

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  work closely with clients in person, on the telephone, and via e-mail; respond to requests and inquiries, coordinate office scheduling, and prepare documentation

ø  effectively manage large volumes of information; review, update, and maintain databases

ø  oversee upkeep and physical presentation of facilities; routinely inspect reception and waiting areas to ensure exceptional client impressions

ø  dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure; strong attention to detail and emphasis on accuracy

ø  extensive customer service, technical, and medical coding/billing training

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

remax proven professionals, cookeville, tn                                                                             3/08 c 9/08

administrative assistant / receptionist

 

city of algood, algood, tn                                                                                                       3/07 c 3/08

utility clerk / court clerk

 

remax proven professionals, cookeville, tn                                                                             10/06 c 3/07

administrative assistant / receptionist

 

excel / vartec telecom, dallas, tx                                                                                            9/99 c 3/06       

national repair center manager

 

optel corporate, dallas, tx                                                                                                      7/97 c 9/99

telephony implementation manager (6/98 c 9/99)        

program manager (7/97 c 6/98)                                                            

 

multi technology services ltd, richardson, tx                                                                         5/96 c 7/97

customer services director

 

~ key achievements ~

  • ensured superior customer service and public relations in proficiently managing 6-line inbound phone system, greeting onsite clients and addressing inquiries in support of owner, broker and 16 real estate agents at remax
  • accurately processed and generated monthly water payment receipts for more than 2,500 algood city residents; additionally recorded all citations and court actions
  • improved customer satisfaction levels at excel communications/vartec telecom s 24/7 network repair center by introducing more efficient resolution procedures

 

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