Yyyyyy x. yyyyyy                          

Address:  0000 xxxxxx xxxx , xxxx , xxxxx 00000                      

Phone: (xxx-xxx-xxxx

Email: Abc@xyz.com

Citizenship: United States

Social Security Number: 458-61-5771

Security Clearance: Secret

 

 

Summary of Qualifications

 

Offer more than 16 years of experience in human resources and program administration management roles with the U.S. Coast Guard serving the public. Highly competent leader equipped with management expertise in personnel management, program and policy development, budget administration, purchasing, customer service, safety and security programs, inventory control, and project management. Cultivate strong professional relationships to establish mutual trust with others and communicate with people from diverse cultural, educational, and economic backgrounds. Possess excellent analysis, planning and problem solving abilities essential in achieving overall organizational objectives. Highly adaptable and performs well within high pressure and fast-paced team environments.

 

Selected Accomplishments

 

-  Recipient of commendation for extraordinary dedication to duty and excellence in a variety of jobs.

- Commended for successful creation of 3 organizational procedures which saved the Coast Guard a significant amount of time and millions of dollars.

-  Recipient of an Achievement Medal for completing a 1-year backlog in just 2 weeks.

-  Earned an Achievement Medal for reviving an underperforming office in less than 6 months.

-  Recipient of an Achievement Medal for extraordinary performance in the area of leadership, mentoring, financial management, and project management.

-  Successfully coordinated, designed, and implemented hurricane evacuation program and planning, as      well as various statewide and nation-wide projects.

 

Professional Experience

 

UNITED STATES COAST GUARD; 01/0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact C David Brady phone number

Hours:  60+ Per Week

Salary Per Year: $96,000

Administration Director; 07/2007-08/2009

Proficiently applied innovation and program administration expertise toward developing a team of 150 while directing human resources and customer service initiatives as a senior leader. Served as Government Purchase Card Program Manager for 2 years by interfacing with the purchase card reconciliation program, reviewing and generating reports to identify potential non-compliance, monitoring cardholder transactions, and approving officials to ensure compliance with federal rules and regulations. Successfully accomplished assigned duties while assuming other positions, such as Human Resources Director, financial counselor, safety and security officer, supply officer, hurricane evacuation coordinator, project coordinator, senior leader, and budget controller.

 

page 1 of 4

Yyyyyy x. yyyyyy                                                                   Job Posting: Management and Program Analyst

Social Security Number: 458-61-5771                                                                                         page 2 of 4

 

Led staff training initiatives, developing and implementing new training tools and job aids and conducting training seminars monthly for various subject matters. Spearheaded development of all hiring, firing, retirements, promotions, reassignments, performance management, employee and labor relations, payroll, and EEO programs. . Initiated the implementation of innovative employee recognition programs. Oversaw the safety and security program to include training and documentation associated with the position.

 

Consistently resolve program or customer relations issues by identifying problem areas with regular program and post-payment audits, reviewing and recommending issuance and rescission of cards, monitor hierarchy data and cardholder database, mediating transaction disputes, and ensuring regulatory compliance through records management.

 

Administered programs by maintaining records of account holders, and collecting and preparing audit documentation as well as preparing audit and statistics reports for review by upper management. Prepared and coordinated budget, travel planning and payment, records, and logistics processes. Created a variety of procedural guidelines for administrative programs for the office and the unit.

 

Managed financial operations by functioning as the financial counselor and trainer to provide confidential training and support for the staff.

 

Houston, TX 77029

Supervisor:  May Contact C Connie Ruckstuhl phone number

Hours:  40+ Per Week

Salary per Year: $78,000

Administration Director; 07/2003-07/2007

Directed administration, customer service and human resources activities, as well as conducted research, and legal investigations as a lead supervisor with a staff of 35 people. Also served as Government Purchase Card Program Manager for 4 years by interfacing with the purchase card reconciliation program, reviewing and generating reports to identify potential non-compliance, monitoring cardholder transactions, and approving officials to ensure compliance with federal rules and regulations. Prepared budget and coordinated travel planning and payment, records, and logistics processes. Designed and enforced policy and procedures.

 

Managed staff by developing and implementing training initiatives with innovative training tools and job aids. Led hiring, firing, promotions, reassignments, performance management, employee and labor relations, payroll, EEO program, training and employee development initiatives. and facilitated employee recognition programs and employee evaluations.

 

Assess programs and ensure compliance with upper management directives by reviewing and recommending issuance and rescission of cards, monitoring hierarchy data, mediating transaction disputes, monitoring cardholder database for accuracy, and providing records management.

 

Generated managerial reports, maintaining records of account holders, performing audits, and collecting and preparing audit documentation, and performing post-payment audits. Maintained audit and statistics reports, performed monthly reviews of bank statements, and monitored accounts for payments, disputes and late payment summary reports. Wrote reports both weekly and monthly as well as performed audits of records, pay and travelers checks.

 

Developed, organized, and coordinated the evacuation of military members as the lead evacuation planner. Planned Held various positions, including supply officer, project coordinator, and budget controller.

 

 

Yyyyyy x. yyyyyy                                                                   Job Posting: Management and Program Analyst

Social Security Number: 458-61-5771                                                                                         page 3 of 4

 

South Padre Island, Texas 78597

Supervisor:  May Contact C Pat Culver phone number

Hours:  40+ Per Week

Salary per Year: $65,000

Administration Director; 03/2001-07/2003

Directed administration, human resources, and customer service as lead supervisor for 67 people.  Oversaw development, implementation, and management of all personnel related programs including hiring, firing, retirements, promotions, reassignments, performance management, employee and labor relations, payroll, EEO program, training and employee development. Planned and facilitated employee evaluations.

 

Acted as Government Purchase Card Program Manager for 2 years by interfacing with the purchase card reconciliation program, reviewing and generating reports to identify potential non-compliance, monitoring cardholder transactions and approving officials to ensure compliance with federal rules and regulations. Managed all administration actions including administration, travel planning and payment, records, and logistics. Partnered with upper management to communicate with supervisors both orally and in writing on a daily basis on a variety of subject matter. Conceptualized and implemented policies and administrative procedures.

 

Proactively analyzed program elements to locate any issues by reviewing and recommending issuance and rescission of cards, monitoring hierarchy data, mediating transaction disputes, monitoring cardholder database for accuracy, and providing records management.

 

Managed fiscal operations by maintaining records of account holders, performing audits, collecting and preparing audit documentation, and performing post-payment audits. Generated audit and statistics reports, performed monthly reviews of bank statements and monitored accounts for payments, disputes and late payment summary reports. Prepared and administered a $750,000 annual travel budget and $10 million annual payroll budget.

 

Topeka, Kansas 66614

Supervisor:  May Contact C Dale Bunger phone number

Hours:  40 Per Week

Salary per Year: $50,000

Employee Relations Manager; 06/1994-03/2001

Directed all personnel actions includng hiring, firing, retirements, promotions, reassignments, performance management, employee and labor relations, payroll, EEO program, training and employee development. Planned and facilitated employee evaluations. Oversaw development and implementation of all administration actions including program administration, travel planning and payment, records, and logistics. Conceptualized and implemented policies and administrative procedures. Prioritized customer service to ensure customer satisfaction.

 

Collaborated on a daily basis with supervisors to discuss current projects for a variety of subject matter.

 

Administered financial operations by processing a $40 million annual travel budget as well as a $100 million annual payroll budget. Conducted extensive research on various operations. Wrote procedural guidelines for the Coast Guard to use nationwide. 

 

Charleston, South Carolina 29401

Supervisor:  May Contact C Carl Runyon phone number

Hours:  60+ Per Week

Salary per Year: $25,000

Administration Assistant; 01/1993-05/1994

 

Yyyyyy x. yyyyyy                                                                   Job Posting: Management and Program Analyst

Social Security Number: 458-61-5771                                                                                         page 4 of 4

 

 

Provided administrative and clerical duties, such as payroll processing, documentation, and customer service. Administered the processing and management of travel payments and arrangements consisting of $500,000 annually. Documented and coordinated the processing of a $2 million payroll.

 

Additional Experience

 

UNITED STATES COAST GUARD, Law Enforcement/Security Specialist; 1986-1990

SOUTHLAND CORPORATION, Retail Manager; 1990-1992

 

Education

 

Thomas Edison State College C Trenton, NJ

Degree: Bachelor of Business Administration in Organizational Management

Major: Business Administration

Graduated: 2009

GPA: 2.0/4.0

Credit Hours Earned:

 

University of Phoenix (Online) C Phoenix, AZ

Degree: Associate in Liberal Arts

Major: Liberal Arts

Graduated: 2002

GPA:

Credit Hours Earned:

 

Training/Professional Development

 

FEMA Professional Development Series; 2009

NIMS (IS) 100.A, 100FWA, 200, 700 & 800; 2009

Senior Leadership Academy; 2007

Workplace Violence for Supervisors; 2007

Sexual Harassment for Supervisors; 2007

Incident Command Systems (ICS) 100, 200, 400, 700 & 800; 2006

Certified Financial Counselor; 2005

Total Quality Management Training; 2004