career objective                              

results-driven information technology expert eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in optimizing operational performance

 

profile                                                

ø  offer more than 15 years of progressive experience in systems engineering and administration, networking, and technical support, with expertise in a broad scope of platforms and extensive commercial and government experience

ø  successfully provide technical support for up to 10,000 concurrent end users, including top-ranking executives within the department of defense

ø  ability to assess and respond to client-specific needs; create, execute, troubleshoot, and document complex technological solutions and processes

ø  effectively perform system analysis and administration including windows active directory, wins/dns, and general windows networking; provide networking support including iso/osi model layers

ø  install, configure, maintain, and upgrade equipment, software, and network settings including  tcp/ip, dns, wins, ipx/spx and netbios protocol

ø  handle infrastructure tasks including port activation/de-activation as well as local, network printer and scanner, user device, wyse terminal (using citrix systems), and virtual private network (vpn) laptop installation and configuration

ø  implement upgrades, replacements, and re-imaging for end user workstations; assign policy groups and designate permissions; train users to properly utilize technology

ø  collaborate with internal departments and external agencies to ensure consistently smooth operations

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

ø  served on active duty from 2/03 through 2/04

ø  maintain active top secret dod security clearance; regularly work with both classified and un-classified networks

 

~ technical proficiencies ~

operating systems: novell netware (lan/wan); windows: 3.11, 95, 98, nt, 2000, 2002, xp, 2003; unix; os/2; dos

 

software & programming: basic; c/c++; ms sql; cobol; html; xhtml; paradox 4.0; dbase iii & iv; visual basic 6.0; power builder; ms office v95 c xp; ms outlook v95 c xp; corel; desktop application support director 9; quattro pro; lotus 123, lotus notes; harvard graphics; adobe photoshop, presto pagemaker; adobe acrobat 7.0 c 8;  symantec antivirus software; mcafee anitvirus software; bc wipe 3.0; pki software; entrust and safenet software; active card gold cac 2.2 and activclient agent 5.4; e-tasker; blackberry software 3.6,4.0 c 4.2

 

hardware: ibm pc, pc compatibles and laptops; dell workstations gx260, gx270, gx520, gx620, gx745; micron 325, 345 workstation; hp workstation

 

servers: windows server 2000, 2003; ms exchange server; ghost server (symantec ghost cast 7.0); hp proliant dl380 g4 series server; compaq proliant dl580 server; dell poweredge 1980, 2400, 6300, 6450 server series

 

networking tools: tcp/ip; wins; dns; ipx/spx; netbios; ftp; vpn; switch management

 

administrative tools: active directory; user manager; service manager; event viewer; data sources; component services; telnet server administration; systems management server; remote desktop; remote assistance

 

scanners: umax astra1220u; lexmark; hp digital sender (hp 9100, 9200c, 9250c)

 

portables and handheld devices: blackberry; phone-berry (rim957, 7280, 7290, 8700 models)

 

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professional experience                

senior systems analyst tier 3 / network analyst, the centech group inc. at us department of state (usdos), 9/07 c present

 

technical systems analyst / vip support systems analyst, zen technology inc. / si international, at missile defense agency (mda), 8/04 c 9/07

 

systems analyst, teksystems / computer sciences corporation (csc) at mda, 3/04 c 8/04

 

automated logistics supply specialist, u.s. army national guard, 9/94 c 9/04

 

network technician, teksystems / science applications international corporation (saic), 6/02 c 9/02

 

desktop support specialist, kforce / hanley-wood llc, 8/01 c 5/02

 

technical support specialist, gfn & associates, 7/99 c 8/01

 

support technician, info tech inc., 5/93 c 4/98

education                                           

university of maryland                                                                                                               present

studies toward m.sc. in computer information management systems

 

university of the district of columbia                                                                                         2000

b.a. in applied computer science

 

~ professional development~

active top secret dod security clearance

primary leadership development course, nco academy/fort dix, nj, 2004

cisco certification c ccna, prince george s community college, 2001