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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
results-driven leader with expertise in operations, management, training and communications eager to contribute talents toward actively supporting a dynamic organization in a human resources role.
career profile
ø over 14 years of experience in operations management, communications, personnel supervision, documentation, customer service and problem-solving.
ø b.s., organizational management with high honors.
ø upcoming m.s., human resources development.
ø skilled in interdepartmental coordination, design development, budgeting, financial projection, inventory and vendor management.
ø effectively define, develop and execute operations to boost productivity and efficiency.
technology skills
microsoft office suite
professional experience
liberty mutual insurance company, mishawaka, in 2006 - present
commercial claims customer service representative
obtain information from customers and respond to inquiries.
advise management of operating concerns and problems.
assist service manager and provide customer service.
deliver exceptional customer service on a consistent basis.
ed napleton lincoln-mercury-nissan-saab 2005 - 2006
assistant service manager, customer service
ordered parts from vendors and maintained positive communications with customers.
gates automotive group, south bend, in 2002 - 2005
assistant service manager, customer service
job responsibilities identical to above listed position.
zolman tire and service, mishawaka, in 2001 - 2002
assistant service manager, customer service
job responsibilities identical to above listed position.
autozone 1995 - 2001
store manager
interviewed, recruited, trained and scheduled staff of up to 20 employees.
answered customer questions and advised middle management of operational concerns.
analyzed p&l statements, set and maintained annual budget and projected sales.
oversaw accounts payable issues and performed data entry.
yyyyyy x. yyyyyy
page two
education
villanova university, villanova, pa
currently pursuing master of science in human resources development
bethel college, mishawaka, in
bachelor of science, organizational leadership, summa cum laude 2010
phi theta kappa international honor society
dean s list
student class representative, organizational management
ivy tech college of indiana
associate of applied science, medical office administration, magna cum laude 2008
prior background
divisional manager employed by walmart interviewing, training and scheduling up to 20 employees, responding to callers inquiries, advising middle management of operations and concerns, ordering parts from vendors, analyzing p&l statements, setting and maintaining annual budget, projecting sales and dealing with accounts payable issues.
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an entry-level human resources capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include extensive professional training and over 14 years of supervision, coordination, operations, leadership and communications experience. to complement this background, i possess staff management, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
attachment
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