Yyyyyy x. yyyyyy                                                  0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone:  (xxx-xxx-xxxx                                                                                                     abc@xyz.com

 

                                                      Objective                                                    

Exploring career opportunities to utilize Parts, Service, Supply, Planning, Logistics, Procurement, Vendor Relations, Organizational, Supervisory and Communications abilities in a challenging Dealership Management Computer System (DMS) assignment.

 

                                                        Profile                                                      

Ø  GM, Ford and Mazda Certified Parts Manager.

Ø  GM Certified Service Manager.

Ø  Over 11 years of relevant experience.

Ø  Extensive professional development in parts and service.

Ø  Career built in high volume dealerships.

Ø  Current assignment as Automotive Group Parts Director.

Ø  Demonstrated leadership/training abilities in directing critical parts/supply operations in a challenging environment.

Ø  Well-qualified to perform in purchasing, warranty receivables and supplier sourcing activities.

Ø  Proven supervisor of logistical personnel.

Ø  Skilled in DMS operations and procedures.

Ø  Expertise in all facets of effective project management.

Ø  Record of progression to team leadership positions of wide-ranging responsibility and authority.

Ø  Skilled in advanced IT software applications.

Ø  Adept in program development, supplier relations, management and oversight.

Ø  Deliver measurable contributions to increased productivity and profitability.

Ø  Strong organizational, evaluative and analysis skill sets.

Ø  Solid understanding and knowledge of cost control, JIT and positive supplier/vendor relations.

Ø  Knowledgeable in meeting stringent organizational goals.

Ø  Outstanding competence in communications, presentations and contract negotiations.

 

                                        Professional Experience                                      

Preston Automotive Group, Preston, MD                                                                          2007 - Present

Parts Director

       Promoted to direct five parts inventories due to success at Cambridge assignment (see below).

       Slashed idle inventory from 47% to 12%.

       Upgraded off-shelf fill rate from 71% to 94%.

       Expanded wholesale sales by over 100%.

       Lowered dealer parts investment while improving off-shelf fill rate, level of service and Fixed Right the First Time scores.

       Originate accessory marketing and sales plans.

       Utilize direct mail to new owners and working with Sales Department to expand accessories installed on every new vehicle.

       Effectively track inventory security and initiate best practices.

       Reduced monthly expenses by 25%.

       Coordinate with IT vendor to ensure data/inventory security.

       Orchestrate and monitor retail and wholesale sales goals for each department.

 

- continued -

Yyyyyy x. yyyyyy, Page Two

 

Preston Buick Pontiac GMC, Cambridge, MD                                                                        2005 - 2007

Parts & Service Director

       Recruited to manage high volume parts and service operation.

       Increased service absorption from 35% to 85%.

       Posted on-going top CSI ratings for department.

       Achieved warranty numbers consistently below peer group.

       Established positive relationships with local customers.

       Planned and implemented direct marketing initiatives for new business development.

       Upgraded repair order count 50%.

       Sourced new fleet companies for parts and service work.

       Lowered parts idle inventory from 82% to 35%.

       Decreased dealer parts investment.

       Increased off-shelf fill rate, level of service and fixed right first time scores.

       Launched accessory marketing and sales plans.

       Improved accessory installation rates.

       Ensured inventory security and best practices.

 

Courtesy Chevrolet/Cadillac, Salisbury, MD                                                                           2003 - 2005

Assistant Service Manager

       Hired to ensure CSI stayed above national/regional averages.

       Originated service orders for Technician team.

       Produced an outstanding 100%+ team productivity rate.

       Established excellent customer loyalty.

       Delivered hour per RO exceeding 2.1.

 

The Car Store, Laurel, DE                                                                                                     2002 - 2003

Used Car Sales Manager

       Brought into organization to train and develop sales staff in customer satisfaction and sales closing techniques.

       Improved sales unit and gross profit per unit.

       Coordinated with local advertising agencies to develop sales campaigns.

       Tasked to procure used vehicle inventory at multiple auctions.

 

Preston Automotive Group, various locations                                                                        1999 - 2002

Sales Consultant

       Selected to develop new business through effective prospecting.

       Posted CSI standings exceeding average.

       Delivered sales averaging over 15 monthly.

       Planned and launched Sales Department.

       Sold through online leads generated from multiple sources.

       Won numerous sales contests.

 

                                             Earlier Background                                         

Prior to 1999, served as Sales Consultant, Frederick Ford Mercury.  In this assignment, prospected for expanded business, posted above-average CSI standings and produced average sales of 14 units monthly.

                              Education/Professional Development                         

Dave Anderson Up Your Business Management Training, 2007

Hyundai Smart Stock & Wholesale Sales Training, 2007

Nissan Retail & Wholesale Parts Sales Training, 2007

NCM Service Manager Boot Camp (taught by Lloyd Schiller), 2006

Joe Verdi Sales Management Training, 2001

Yyyyyy x. yyyyyy                                                  0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone:  (xxx-xxx-xxxx                                                                                                     abc@xyz.com

 

COVER LETTER TEXT

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City, State   Zip Code

 

Dear                   :

 

I am currently seeking a challenging career opportunity in a Factory/DMS Parts and Service Management capacity and am submitting my resume for your review.  In advance, I thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include long-term parts and service background with major dealerships and over 11 years of relevant experience.  To complement this background, I possess demonstrated expertise in all facets of DMS, parts and service management, warranties, fill rates, idle inventory reduction and increasing revenues, as well as strong analytical, problem-solving and managerial capabilities.  As an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

Sincerely,

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

Attachment