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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
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profile
ø offer numerous years of successful management/supervisory experience in client-focused, service-oriented industry
ø successfully hire, train, coordinate/schedule, and lead top-performing team members; promote/ facilitate a motivating, collaborative teamwork environment vital to optimizing job performance and employee retention
ø experienced in managing personnel/human resource activities including payroll processing and training records maintenance
ø effectively control inventories to maintain optimal stock levels while containing overhead expenses
ø proficient in job costing/estimating, warranty administration and service sales
ø dynamic communication, relationship building and problem solving skills
ø superior planning, prioritization and time management skills, detail-oriented and committed to maximizing productivity, efficiency and quality
professional experience
roger burdick automotive group-cicero , ny 2003-present
service team leader, roger burdick dodge; 2008-current
promoted to assume increased accountability, including training, coordinating and leading an 11-member team, while concurrently handling all prior managerial and customer service position responsibilities (described below)
assistant manager, roger burdick lincoln mercury; 2006-2008
as one of two assistant managers, collaborated in handling absentee service director responsibilities, with 10 direct reports
facilitated staffing/hiring initiatives and managed human resource functions ranging from monitoring employee training records and coordinating continuing education to processing payroll
diplomatically responded to and resolved escalated customer issues to ensure satisfaction
proficiently managed shop supply inventory
customer service supervisor, roger burdick volkswagen; 2003-2006
served as primary point of contact in greeting all customers, writing estimates and selling automotive services; administered warranty repairs
strategically dispatched technician assignments to maximize use of resources and ensure timely client servicing; oversaw an 8-member team
education
completed 16-week leadership training program
certifications for customer service and mechanical knowledge, 8 each, for: vw, audi, porsche, lincoln, mercury, dodge, chrysler, jeep
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