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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
objective
senior administrator seeking to utilize medical terminology/transcription, library cataloging, customer service, analytical, managerial and decision-making skills in achieving organizational objectives.
career profile
ø bachelor of arts, sociology/journalism.
ø honors graduate.
ø over 20 years of administration, customer relations and communications experience.
ø spanish fluency.
ø expertise in medical terminology/transcription.
ø knowledgeable in library cataloging.
ø outstanding communications and presentation skills.
ø proficient in advanced software applications.
ø experienced in medical practice procedures.
ø adept in scheduling, office services, invoicing and medical documentation.
ø skilled in financial statements, accounting policy/procedures and process improvement.
ø comprehensive grasp of business management.
ø strong capacity in internal control design and implementation on a large-scale basis.
ø focus on productivity enhancement and meaningful cost control.
ø record of progression to assignments of increasing authority and responsibility.
ø well-organized multi-tasker with strong detail orientation.
ø department of homeland security clearance.
professional experience
uscis, lockheed martin call center 2007 - present
customer service representative
recruited to provide immigration data in response to telephone requests.
effectively process up to 90 calls daily.
answer queries in both english and spanish.
meet/exceed quality and time requirements on a consistent basis.
dr. diana d. noya 2004 - present
medical clerk
retained to perform both medical documentation and office management duties.
deliver non-professional physician assistance.
coordinate and manage scheduling and physician calendar.
process payments in computerized accounting system.
update and manage patient records.
act as office manager as needed.
earlier background
prior assignments have included library specialist ii, albuquerque/bernalillo county public library system; secretary to chief of service, department of the army, fitzsimmons army medical center, aurora, co; and self-employment as a spanish instructor and home maintenance provider.
education
university of new mexico, albuquerque
bachelor of arts, university studies, sociology/journalism emphasis
dean s list, 2001-2003, academic honors, 2002-2003
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