career objective

multi-lingual tourism industry specialist eager to support a progressive employer in optimizing guest experiences, increasing market penetration, and improving bottom-line performance

profile

ø  strong, practical experience and extensive training in the high-end hospitality industry on the international stage  

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term guest relationships and stellar reputation

ø  proactively monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and manage personnel to grow within the company

ø  dynamic communication, presentation, negotiation, and relationship management skills

 

~ language proficiencies ~

croatian: mother tongue

english: fluent c written and spoken

italian:  fluent c written and spoken

german: advanced reading, writing, and comprehension

spanish: intermediate reading and comprehension

french: basic reading, writing, and comprehension

education                                                          

master in international management c international business specialization, ie business school, madrid, spain         2010

 

university centre c sar ritz , brig, switzerland
bachelor of international business in hotel and tourism management                                                                        2008

swiss higher diploma in hotel and restaurant management                                                                                       2007

 

certificate in hotel and restaurant operations, institut hôtelier c sar ritz , le bouveret, switzerland                             2006

 

~ additional credentials ~

first aid certificate ~ cpr certificate ~ cmas diver license

professional experience

consultancy internship, thr international tourism consultants, insert location                                                      2/10 c 7/10

• successfully completed intensive tourism and hospitality internship program with an emphasis on market research and analysis
• conducted in-depth research and analyzed findings to develop new strategies to improve positioning within the tourism and hospitality arenas
• assisted senior management and team members with special projects; recognized for exceptional performance, teamwork, and commitment

                         

rooms division management trainee, the setai, miami, fl                                                                               2008 c 2010

• cross-trained in housekeeping and front office departments, as well as in other areas of this renowned south beach oceanfront resort with 131 rooms, an intimate private spa, three pools, and remarkable restaurants and bars
• trained, led, and supervised team of 12 customer service associates and 60 housekeeping department staff members in upholding strict quality and service standards for the setai, a member of the leading hotels of the world and member of the finest hotels and resorts of the world
• received outstanding performance reviews citing superior leadership skills while facing obstacles, flexibility, and  ability to consistently surpass corporate expectations for customer service indicators and budget management

 

service apprentice / waiter, grand hôtel des bains, yverdon, switzerland                                                          2006 c 2007

• provided excellent and prompt guest service in the restaurant at this four-star hotel; ensured satisfaction with food and service
• additionally performed in a bartending capacity and assisted with banquet area set up

 

residential assistant, institut hôtelier c sar ritz, le bouveret, switzerland                                                                     2006

• gained valuable hands-on experience as a key contact for fellow students; efficiently resolved any problems or emergencies, performed security rounds, and assisted with room assignments

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a insert specific job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, i recently completed my master s degree in international management through ie business school in madrid, spain, and hold a bachelor of international business in hotel and tourism management from university centre c sar ritz in brig, switzerland.  my professional qualifications include more than four years of hands-on experience in fast-paced, top-tier luxury hospitality and tourism environments in europe and the us.  my unique blend of sharp business acumen and exceptional customer service skills has consistently proven instrumental to my success at exceeding corporate goals and improving operational performance.  to complement this background, i am fluent in english, italian, and croatian, with additional language skills in german, spanish, and french. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to insert specific company name, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy