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Yyyyyy x. yyyyyy
SSN: 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Home: 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Cell: 4432532103
abc@xyz.com
Job Announcement Number: DON2210-H
Department: Department of the Navy
Agency: Navy, Office of the Secretary of the Navy
Position Title: Information Technology Specialist
Location: Mechanicsburg, PA
Work History
04/1998-Present; 40 hours per week; Senior Customer Systems Engineer (Sr. CSE); not temporary employee; $74,000 annual + full benefits; Avaya Federal Solutions (fka Avaya Inc.), Address-Cheverly, Maryland; Supervisor: Bobby Phillips, phone NA-contact HR at 1-866-HR-AVAYA; Permission to contact: may contact HR Department.
Effectively apply expertise toward defining and delivering optimal solutions to customer technology problems; demonstrate expertise in strategically planning, coordinating and steering projects/ workflow to meet critical timelines and customer requirements. Actively interface with customers, working with both internal groups and local companies to coordinate and facilitate product and service installation and implementation. Conduct extensive research and analysis of customer voice and data telecommunication systems, equipment and associated products to ensure delivery of world-class service.
Proficiently upgrade proprietary voice and data telecommunication systems and control boards, with systems ranging from S8700, S8300 and Intuity Audix to Modular Messaging and Octel, among others. Thoroughly analyze, evaluate and track system problems and equipment failures to determine/isolate root cause and develop/execute targeted solutions. Play vital role in ensuring confidentiality, integrity and availability of systems, networks and data for optimal operational performance through proactive implementation, maintenance and enhancement of telecommunication systems, security policies and procedures.
Page 1 of 3
Yyyyyy x. yyyyyy Page 2 of 3
SSN: 050642764
Avaya Experience continued
Efficiently operate, control, maintain, and monitor interactive mainframe computer equipment supporting operations of system software, system control programs and local network software across Government locations. Consistently ensure critical compliance with internal policies and procedures.
Entrusted with personal American Express Corporate Card used to book business travel and cover associated expenses. Efficiently submit detailed XMS bill statements for payment processing.
07/2007-Present; 15 hrs per week; Independent Agent;
part-time; Salary; Global Travel
International; Address-City/State; Supervisor
Name, Supervisor Phone; Permission to contact: may contact.
Contribute dynamic communication and relationship building skills toward
actively partnering with high-profile vendors, ranging from Royal Caribbean and
Disney to Superclubs and Carnival, among others, and consulting with clients to
facilitate sales of vacation packages.
Education
Penn Foster Career School, Scranton, Pennsylvania; Travel Agent Certification; 2008
Southern Senior High School, Baltimore City, Maryland; Graduate Diploma; 1995
Certifications
A+ Certification, 2008
Net+ Certification, 2007
Linux (Level 1, Linux+), 2008
Communication Network Exam, 2003
Cisco Certified Network Associate, 2008
Microsoft Certified Professional, 2000/2003 Server, 2008
Avaya Certified Associate: Modular Messaging, 2007
IP Telephony 2006
IP Office, 2006
Extreme Ware Configuration and Troubleshooting, 2007
Credentials
TS/SCI w/full scope poly security clearance
Yyyyyy x. yyyyyy Page 3 of 3
SSN: 050642764
Specialized Training
Avaya RS9 Ups Installation
Avaya Media Servers and Gateways Implementation Workshop
Avaya Integrated Management
Install and Initialize S8300, S8100, S8400 S8500B, S8700 Media Servers
Avaya Unified Access
Introduction to SIP
Troubleshoot and Maintain Communications Manager situations
Troubleshoot and Maintain IP and Networked Configuration
Avaya Communication Manager
Communication Manager Fundamentals
Communication Manager Call Permissions
VOIP in Proactive
Communication Manager System Feature and Administration
Communication Trunk and routing Administration
Avaya Communication Manager Networking
Create and Validate Avaya Message Network 3.1 Designs
Dealing with Challenging Situations
Octel 25-350 system Operation and Management
Octel 100, 250/350 Install and Maintain Mailbox Administration
Definity Server R Configuration
Installation, Initialization and Maintenance
Intuity Audix LX Installation, Maintenance and Troubleshooting
Definity CSI & SI Installation and Maintenance
Intuity Audix Installation and Troubleshooting
DS1/E1 Fundamentals and Testing
Avaya P130/P330 Configuration and Management
Customer Satisfaction Back to Basics
Keywords:
Information Technology, Systems Engineering, Systems, Networks, Data,
Telecommunications, Troubleshooting, Analysis, Problem Solving, Project
Management, Program Development, Policies and Procedures, Security, Quality
Assurance, Risk Management, Customer Service, User Support, Security Clearance
Active
Yyyyyy x. yyyyyy
SSN: 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Home: 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Cell: 4432532103
abc@xyz.com
Date
Department: Department of the Navy
Agency: Navy, Office of the Secretary of the Navy
Reference Job Announcement Number: DON2210-H
I am extremely interested in being considered for the Information Technology Specialist position available in Mechanicsburg, PA, and believe you will find my qualifications uniquely match your needs. To acquaint you with my background, I am submitting my resume for review; in advance, thank you for your time and consideration.
As demonstrated, I am a Systems Engineer offering over a decade of related experience within the telecommunications field. Credentials include A+ Certification, Net+ Certification, Microsoft Certified Professional, and Cisco Certified Network Associate, among many others, as well as extensive ongoing specialized training. My proficiencies in defining strategies for optimizing performance, resolving problems and delivering superior technology support should prove instrumental as an IT Specialist with the Department of the Navy. Complementing this, I offer TS/SCI w/full scope poly security clearance.
I excel in analyzing system needs, troubleshooting inefficiencies and failures and developing and implementing targeted action plans, programs and initiatives to meet operational needs and surpass both customer and internal expectations. I also offer you dynamic organization, prioritization and project management skills crucial to maximizing productivity and efficiency while maintaining high quality standards.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset your operations, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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