yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

exceptional information technology professional with expertise in system management, telecommunications, vcc, iex, network administration, strategic planning and team leadership seeking assignment in defining, integrating and launching innovative solutions as a technology director.

 

career profile

ø  upcoming b.s., computer network.

ø  a.a.s., computer engineering technology.

ø  certified cisco networking association (ccna).

ø  microsoft certified system administrator (mcsa).

ø  certified avaya associate.

ø  certifications in network+, linux+ and a+.

ø  over nine years of career background in all facets of information technology management.

ø  experience in strategic planning, it development, process improvement and project management.

ø  career built in healthcare, financial service and technology sectors. 

ø  expertise in team development/leadership and implementation of advanced it systems/applications.

ø  proven capacity to effectively develop functional and technical specifications.

ø  deliver exceptional technical guidance/support for large-scale environments.

ø  initiatives have made significant positive impact on bottom-line performance.

ø  demonstrated analytical, problem identification and solution skill sets.

ø  record of progression to managerial assignments of increasing authority and responsibility.

ø  coordinate new technology, strategic planning and alignment of it with organizational objectives.

ø  outstanding communications and interfacing capacity.

ø  extensive additional professional development (see below).

professional experience

united health group, greensboro, nc                                                                                             2006 - present

it system management consultant

       recruited to serve in multiple roles including senior telecom analyst, iex platform owner and vcc platform owner.

       as senior telecom analyst, direct on-site maintenance of avaya pbxs and adjuncts in greensboro.

       manage remote monitoring/maintenance of vcc devices in plymouth/eagan, mn.

       originate change controls for maintenance including backups, reboots and replacement of circuit packs/ defective hardware. 

       as iex platform owner, design and maintain iex totalview/workforce management platform. 

       conduct all software upgrades using totalview application and solaris os.

       administer platform hardware replacements.

       successfully resolve all chronic and acute software/hardware issues.

       coordinate with program managers/business contacts to identify and resolve issues with totalview.

       spearhead implementation of new services and features to accommodate business growth and demands. 

       as vcc platform owner, assume responsibility for all pbxs and adjuncts associated with vcc.

       designated as liaison between vcc engineering team and converged ops group.

       communicate changes, projects and scheduled maintenance to uhg-it support staff and business contacts.

       orchestrate relations with vcc equipment vendors and vcc engineering team to identify and resolve issues affecting vcc call quality. 

       slashed mttr through rapid response to vcc-related war room calls and page outs.

       achieve problem resolution through facilitation of effective conference calls covering call quality and capacity issues on vcc. 

       develop hardware/software solutions to resolve voicemail port utilization bottlenecks.

       launch avaya integrated management tools to monitor status of vcc voice systems and adjuncts.

       direct vcc voicemail platform

yyyyyy x. yyyyyy

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truliant federal credit union, winston-salem, nc                                                                               2005 - 2006

network administrator

       retained to oversee monitoring/maintaining of telecommunications equipment for corporate headquarters and off-site units in north carolina and virginia.

       utilized avaya pbxs (definity, s87xx, merlin legend), cisco routers and switches, avaya call management system, symon wallboard and nice call recording systems. 

       designated for lead position in initial set-up of telecommunications systems for all new branches and remote atms.

       coordinated with key vendors to evaluate new industry technologies and produce recommendations to ensure organizational innovation.

       played critical role in implementation/monitoring of network security policies/procedures.

       directed coordination of telephone/computer moves, adds and changes in main call center and branches.

       configured/performed upgrades on cisco 2900, 3700 and 4500 series switches, and cisco 1800, 2800 and 3800 series routers

       assigned to act as organizational representative to at&t and mci to ensure adequate capacity on wan while facilitating orders for new/additional service and features.

 

avaya/lucent technologies, greensboro, nc                                                                                     1999 - 2005

senior technician/customer support engineer

       tasked to serve as primary contact in central/western north carolina.

       effectively resolved customer issues covering data network (routers, switches, concentrators, muxes, csu/dsu, modems, etc.).

       delivered support for mid-to-large client networks to identify/resolve voice-related hardware and software issues with definity g3r, s87xx and merlin legend.

       recruited originally as customer support engineer to provide tier 3 support.

 

 

education

bachelor of science, computer engineering, graduation date

strayer university

 

associate of applied science, computer engineering technology, 1997

cpcc

 

 

 

professional development

project management fundamentals, guilford technical community college, 2005

redhat linux administration, forsyth technical community college, 2004

definity r installation & maintenance, avaya university, 2004

training for implementation of s8300, s8500, and s8700, avaya university, 2004

intuity™ audix voice messaging systems administration, avaya university, 2004

as/400, guilford technical community college, 2003