yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive medical and business background toward actively supporting the employer in optimizing performance.

profile

 

• respected professional offering solid and progressive experience in eligibility qualification, business support, healthcare operations and administrative service capacities.
• in depth background in medical services, patient education and medical terminology.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• consistently develop and maintain detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• skilled at performing independently or within a team to exceed all operational goals and objectives.

 

professional experience

 

suntasia marketing largo                                                                                                    2004-2005

mortgage loan qualifier

• skillfully assess loan eligibility and determine loan qualification status through the calculation of ltv ratios, debt versus income, and additional data.

 

hagerstown maryland                                                                                                        2002-2004

cardholder benefit services manager

• sharp business acumen and experienced in managing broad scope of operations, from supervising employees and processing payroll to managing phone room and implementing personnel incentives.

 

members credit services                                                                                                      2001-2002

floor supervisor

• effectively hired, trained and directed 20-member staff and actively collaborated in human resource operation functions such as providing sales call training, evaluating performance and providing guidance/mentoring
• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

 

professional education

 

certificate of completion real estate school                                                                 2010

 

nursing program daytona state college                                                                                    2007

 

nursing prerequisites seminole community college                                                                   2007

 

associates of arts degree in business daytona state college                                                  2000

 

coursework in law university of central florida                                                                     2000

 

bls certification