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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
homexxx-xxx-xxxx
abc@xyz.com
career objective
career-focused professionals with dynamic client servicing skills and expertise within the financial services industry eager to contribute to success of high-volume call center as key team member.
profile
ø effective multitasking skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous accounts with varying degrees of priority.
ø persuasive leader with influential communication style, expert analytical abilities, and solid background in customer and technical service.
ø reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.
technical proficiencies
software: |
microsoft office suite (word, excel, powerpoint, outlook, access), siebel, salesforce |
o/s: |
windows (9x/xp/vista) |
networking: |
e-mail, password reset tools, web hosting |
professional experience
aaa insurance-glendale, az 2008 to present
insurance servicing representative
facilitated results-focused communications vital to driving business growth and ensuring high customer satisfaction levels in managing account processing, billing, new applications, and policy change requests.
upsold services while driving continual improvement of system performance, identifying problems and recommending changes.
sonicwall, inc.-tempte, az 2008
verizon wireless-chandler, az 2007 to 2008
university of phoenix-phoenix, az 2006 to 2007
professional employment solutions 2006
technical support (temp and perm hire)
responded to all client requests for technical support and assistance, providing appropriate solutions and escalating unresolved issues within established guidelines.
serviced wide variety of requests, including utm/ssl-vpn/cdp, telecommunications products, general software troubleshooting, account resets, hardware malfunctions, and web site hosting.
served as client advocate and ensured both internal and external customer needs were met while respecting sensitivity of data for both service and clients.
bax global, inc.-phoenix, az 2006
spherion (bax global, inc.)-phoenix, az 2005
customer service representative (temp and perm hire)
provide key customer support and rate quotes for complex shipping and logistics requests while maintaining and growing client visibility.
ensured delivery of outgoing, friendly attitude while offering direction and accurate information to customers, resolving ongoing inquiries in timely manner.
coordinate orders from end to end and eliminate discrepancies that arise during service.
fulfill directives from management regarding customer orders and operational procedures and contact buyers, direct buyers, and vendors.
maintain comprehensive documentation on customer data and steady charting of recurring orders while escalating associated problems to appropriate management levels.
education &
activities
rio salado college-tempe, az
completed coursework toward associate of arts in business administration (accounting)
columbia college-jefferson city, mo
completed coursework toward associate of arts in business administration (management)
licenses:
arizona property and casualty insurance license
activities:
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