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Yyyyyy x. yyyyyy
xxx-xxx-xxxx
abc@xyz.com
Management Professional
Operational Efficiency~ Client Relations ~ Product Exposure
Results-driven Operations Manager with several years experience within the Food & Hospitality Sector eager to contribute expertise in Business Development, Financial Analysis, and Client Relations toward actively collaborating with a dynamic organization in maximizing bottom-line revenue.
Communication Focused Operational Productivity Situational Analysis Training Instruction |
Team Development Data Analysis Customer Oriented Problem Solving |
• Profit & Loss Analysis Organization Development Cross-Functional Leadership Efficiency Best Practices |
Ø Strong management background with the ability to work independently on multiple projects simultaneously.
Ø Comprehensive understanding of the food service arena due to advanced training regarding both front of the house and back of the house operations.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Consistently focus on ensuring development of high-standard operational protocols.
Ø Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Ø Technology savvy and proficient in multiple software applications and platforms.
Professional Career Track
The Fish Market, Manager 1996-2009
- Specialize in Fresh Seafood cuisine and serving lunch/dinner offerings seven days a week; accommodates up to 386 guests and manages 100 associates.
Primary responsibilities involved comprehensive management and oversight of day to day operations as well as direct sales and profitability of high-image full service restaurant founded in 1974 and generating up to $6M in annual sales.
Conducted strategic marketing and advertising initiatives, coordination of house efforts to ensure exceptional customer service, consistent communication between all relevant parties, development and implementation of operational policies, as well as continued training for all associates. Additional functions include:
Created private menus with cost breakdown spread sheets for large parties.
Developed customer hand-out card, which explains seating procedures for large parties and provides suggested activities for guests while they wait to be seated.
Implemented all formalized operational systems and procedures including employee handbook, flow charts, forms, check-lists, server/bartender/kitchen associate job descriptions and incentive programs.
Constructed server station charts to assure high degree of cost-efficient customer service; focused on customer problem-identification and resolution.
Earlier Experience
- Mad Italian, Bartender
- El Chilito, Lead Server
Education
n B.S. C Education (Candidate), Northern Arizona University
n Certification - Serve Safe
n Certificate C Alcohol Awareness
n Maricopa County Food Handler s Card
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