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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx xxx-xxx-xxxx abc@xyz.com

 

Dedicated, personable and results-focused leader eager to contribute proven administrative, customer service, communication and management skills toward supporting a dynamic organization in optimizing bottom-line performance.

 

 

Qualifications Profile

 

         Reputation for professionalism, interpersonal skills, integrity, and business acumen.

         Quickly adapt to new roles, responsibilities, software, industries, and environments.

         Ability to establish cohesive and cooperative working relationships with all levels of an organization.

         Outstanding expertise in customer service, public relations, workload planning, and project coordination.

         Dependable extremely productive; consistently ensure and perform a thorough and quality job in all assignments.

         Resourcefully analyze, develop and execute administrative and operational policies and procedures to streamline operations and optimize efficiency.

         Highly intuitive with excellent ability to work both independently and collaboratively.

         Leverage discretion and sound judgment in daily endeavors.

 

 

Professional Experience

 

Good Samaritan Funeral Home, Shreveport, LA, 2003 to Present

Funeral Director

  • Coordinate details and logistics of funerals inclusive of preparing the deceased for service and collaboratively establishing location, dates, and times of wakes, memorial services, and burials.
  • Interview family members to clarify funeral preferences and select pallbearers and clergy.
  • Delegate tasks to staff members to ensure seamless visitations and funeral services.
  • Prepare and publish obituary notices, coordinate burial process with cemetery, and provide transportation for the deceased, mourners, and flowers between sites.
  • Apply strict attention to accuracy in completing and submitting documentation to State authorities for receipt of formal death certificate.
  • Assist family members in applying for veteran burial benefits and in transferring pensions, insurance policies, and annuities.

 

Continued

 

 

Yyyyyy x. yyyyyy Page 2 of 2

Professional Experience continued

 

AT&T, Shreveport, LA, 2008 

Small Business Consultant

  • Provided customer assistance, support and guidance with AT&T services, products, billing, equipment, and claims.
  • Consistently aimed to improve customer satisfaction and retention through innovative programs and services.
  • Assessed and identified customer needs and preferences and recommended appropriate rate plans, upgrades, accessories and features.
  • Expeditiously processed purchases for company services/products as well as bill payments.

 

Bossier Parish School System (Rusheon Middle School), Bossier City, LA, 2003 to 2007

Substitute Teacher

  • Recorded student attendance and administered lesson plans in accordance with curriculum objectives and outlines.
  • Established and maintained excellent rapport with students, parents and faculty.
  • Successfully engaged students through energy, enthusiasm, and creativity.
  • Demonstrated impressive talents in classroom management.

 

Regal Cinemas, Bossier City, LA, 1999 to 2001

Usher

  • Diligently maintained clean and safe facilities while controlling access to theatre to restrict unauthorized entry.
  • Monitored auditoriums for picture and sound quality and appropriate and considerate guest behavior.
  • Established constant presence inside and outside auditoriums to deter disruptive conduct and ensure guest satisfaction.

 

Concessionist

  • Greeted guests, handled food orders, processed sales transactions and served food and beverages.
  • Cleaned and maintained assigned area encompassing cooking equipment, counters, shelves, display cases, condiment areas, preparation areas and stockrooms.

 

Education

 

Bachelor s Degree in General Studies, Northestern State University, Natchitoches, LA, 2007

         Concentration in Communications & Arts

         Minor in English

 

Certified Microsoft Office Specialist (Office 2003)

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