Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

Solutions-focused IT Manager specializing in Network / Systems Administration, Help Desk Operations, Server Design / Setup / Repair, and Troubleshooting eager to offer 7+ years of proven experience toward maximizing an employer s success.

 

Profile of Qualifications

 

         Top-performer who can cost-effectively design and maintain efficient network infrastructures.

         Integral team player who contributes sharp troubleshooting, problem isolation, and performance analysis skills.

         Ambitious self-starter who is routinely recognized as the go-to person for immediate resolution of complex technical issues.

         Excellent communicator who can plan, prioritize, and manage multiple IT tasks within high-pressure, deadline-driven environments.

 

Technical Summary

 

Active Directory • Group Policy • Domain Name Services • Dynamic Host Configuration Protocol • Internet Information Services

DOS • Microsoft Windows 3.1 / 95 / 98 / ME / NT / 2000 / XP • Microsoft Server 2000 / 2003 / 2008 • Microsoft Office Suite

Remote Installation Services • Distributed File System • Shadow Copy • Certificate Services • Terminal Services Network

Windows Mobile 2003 / 5.0 / 6.0 • Microsoft ISA Server • Microsoft Exchange Server • Windows Server Update Services

Load Balancing • Logon Scripts • Adobe Professional • Symantec AntiVirus / Ghost • OnBase Document Imaging

pcAnywhere • VERITAS Backup Exec • GoodLink • Exchange ActiveSync • HelpSTAR • Blackberry • Palm

 

Professional Synopsis

 

 

SDM Consultant / Client Services Regional Support Engineer (Roles Held Separately)

         Applied dynamic lT-based leadership talents toward supporting mortgage employees and business branches within Nevada, Idaho, Wyoming, Montana, Southern California, and Hawaii markets to include effectively directing start-up and closing technical operations.

         Expertly installed switches, routers, servers, and network printers to ensure seamless business processes at all times, along with providing onsite support for users and branch management on Go-Live days to guarantee optimal productivity levels.

         Played a vital role in sustaining operations by providing 2^nd tier support for all branches to include proactively interfacing between users and IT departments; assisting with critical migrations; and supporting nationwide rollouts of new computer equipment.

 

 

Network Administrator (2005 C 2007)

         Strategically steered IT efforts by handling all data network and telecommunications systems management, maintenance, and design to include performing software / server, MS Windows, and hardware upgrades, as well as directing internal / external security.

         Maximized operations efficiency by facilitating Active Directory and Group Policy design and management, along with administering all LAN, WAN, and VPN networks and managing GoodLink and Exchange ActiveSync for mobile devices.

         Contributed strong communication skills toward interfacing with vendors and serving as 2^nd tier support for end users.

 

Help Desk / Systems Administrator (2004 C 2005)

         Utilized broad scope of industry and IT services knowledge to manage daily operational tasks to include supporting users; creating user accounts / email addresses; and training staff / customers in computer system setup / operations as necessary.

         Built and configured new servers, and built, installed, and configured computers for end users and network printers.

         Created and managed server / service logs, and oversaw Active Directory, Group Policy, and Software Update Services (SUS).

         Configured and programmed phone systems and administered OnBase Document Imaging Systems.

         Cost-effectively purchased equipment from diverse vendors to optimize bottom-line results.

 

Additional Job History

 

Help Desk (Contractor), TEKsystems                                                                                                                                                            2004

Computer Technician, MRC Group                                                                                                                                                 2003 C 2004

 

Education, Certifications, and Relevant Coursework

 

Microsoft Certified Systems Engineer (MCSE) Training                                                                                             The Learning Center

 

Microsoft Certified Professional • Microsoft Certified Systems Administrator (MCSA) 2000 / 2003

Microsoft Certified Systems Engineer (MCSE) 2000 / 2003

A+ • Network + • OnBase Certified Systems Administrator

 

Microsoft Windows 2000 Coursework

Network / Operating Systems Essentials • Professional / Server (Support)

Network Infrastructure (Implementation) • Directory Services (Implementation / Administration)

Directory Services Infrastructure (Design) • Network Services Infrastructure (Design) • Secure Network (Design)

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

Pursuant to your job posting seeking a qualified [ Insert Job Title ], I am submitting my resume for your review.

 

As an individual with 7+ years of progressive IT experience and who holds MCP, MCSA, MCSE, A+, Network+, and OnBase Certified Systems Administrator designations, I am eager to offer proven abilities in Network / Systems Administration, Help Desk Operations, Server Design / Setup / Repair, and Troubleshooting toward ensuring your company s optimal productivity.  Please kindly view my extensive technical proficiencies as noted within my attached resume.

 

Most recently, as a SDM Consultant for MetLife Home Loans, I expertly installed switches, routers, servers, and network printers to guarantee seamless business processes at all times, along with providing onsite support for multi-state users and branch management on Go-Live days.  Prior to this, as a Network Administrator for Republic Mortgage LLC, I strategically steered IT efforts by managing all data network and telecommunications systems, maintenance, and design to include performing software / server, MS Windows, and hardware upgrades, as well as directing internal / external network security.

 

You will find me to be a solutions-focused leader who can plan, prioritize, and manage multiple IT tasks within deadline-driven environments.  I have also been routinely recognized as the go-to person for immediate resolution of complex technical issues.  For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your IT team.

 

I look forward to hearing from you in order to discuss an available opportunity for which I am qualified.  I may be reached as indicated, and thank you in advance for your time and consideration.

 

Sincerely,

 

 

 

Ryan Didur