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Ross Cournoyer
Address: 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phonexxx-xxx-xxxx
abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Security Clearances: N/A

Veteran preference Points: N/A


Job Title: Office Automation Assistant

Department: Department Of Defense

Agency: Defense Contract Audit Agency

Job Announcement Number: DDRSC-402725-11

 

 

Core Competencies

 

BA, Political Science, Politics; International Affairs; Legislation; Office Operations; Clerical Procedures; Administrative Support; Customer Service; Public Relations; Project Management; Workflow Planning; Prioritization; Organization; Team Building; Training; Supervision; Verbal Communications; Certified Teacher of English as a Second Language (TESL); Written Communications; Research; Information Gathering; Reporting; Documentation; Records/ Information Management;  Computer Programs/Applications; Internet; Word Processing/Typing

 

Work Experience

 

Dec 2009-Present

P.F. Chang s China Bistro

Scottsdale, AZ

Hours per Week: 25-35
Supervisor: Mark Miller ( xxx-xxx-xxxx ; Confidential - May Not Contact

Salary: N/A

Server

Play key role in building customer loyalty and driving business/revenue growth by consistently delivering quality guest services in processing/serving orders, evaluating and addressing concerns and promoting a customer-focused environment.

 

Aug 2007-Nov 2009

Marriott International

Tucson, AZ

Hours per Week: 15-35
Supervisor: Tom Berkley (520) 792-4100; May Contact
Salary: 5.25/hour
Bell/Valet

Provided superior guest services ranging from assisting with hotel check-in and luggage and escorting to rooms to coordinating transportation arrangements; served as resource in familiarizing guests with Tucson region.  Efficiently parked and retrieved vehicles.

 

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Ross Cournoyer                                                                                                Page 2 of 3


Aug 2008-Nov 2009

VIP Parking Solutions

Tucson, AZ

Hours per Week: 15-25
Supervisor: Quincy Johnson (520) 360-1793; May Contact

Salary: N/A

Valet

Contributed sharp leadership skills toward training new hires in customer servicing as well as independently managing job sites to optimize efficiency and productivity of operations; entrusted with securely and accurately handling cash transactions.  Facilitated guest valet services at varied event venues throughout the city.

 

Aug 2007-Dec 2007

Project Vote Smart (votesmart.org)

Tucson, AZ

Hours per Week: 9
Supervisor: Mia Ibarra (520) 626-8752; May Contact

Salary: N/A C Unpaid - College Credits
Intern/Researcher

Demonstrated sharp administrative skills in compiling detailed reports on key legislative issues; effectively created, fact checked, revised, and posted reports within stringent timelines. Concurrently applied technology skills toward website and photo editing.

-

June 2006-July 2007

Pei Wei Asian Diner

Tucson, AZ 

Hours per Week: 15-20
Supervisor: Ernesto Torres (520) 884-7413; May Contact
Salary: 7.50/hour

Cashier/Busser

Efficiently took guest orders and processed cash transactions.  Applied sharp prioritization and organization skills toward maximizing productivity in facilitating dining room services as well as bussing tables within a fast-paced, high-volume setting.

 

Nov 2002-June 2006

Mastro s Ocean Club

Scottsdale, AZ 

Hours per Week: 25-35
Supervisor: Seigfried Hohaus (480) 443-8555; May Contact
Salary: 2.25/hour

Expeditor

Collaborated in opening new restaurant, playing an instrumental role in initial success of an upscale dining establishment.  Conferred with guests on menu selections, including offering recommendations to boost sales, and served orders as well as monitored tables to ensure prompt servicing.  Effectively processed high-volume of food orders; efficiently assisted in preparing salads, desserts and other menu items. 

 

 

Ross Cournoyer                                                                                                Page 3 of 3

 

Education


University of Arizona

Tucson, AZ

Degree: Bachelor of Arts (BA) - Political Science

Earned: May 2009

Credit Hours: 158

GPA: 2.4/4.0

 

Specialized Training/Certifications

 

TEFL Certificate (Teacher of English as a Foreign Language), 120-hours, Arizona Language Center-Scottsdale, AZ; August 2010

 

Technical Skills

 

Microsoft Office Suite (including Word, Excel, Access, PowerPoint, and Outlook)

Internet

Website Postings/Edits

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