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Ross Cournoyer
Address: 0000
xxxxxx xxxx , xxxx , xxxxx 00000
Phonexxx-xxx-xxxx
abc@xyz.com
Country of Citizenship: United States
SSN: xxx-xx-xxxx
Security Clearances: N/A
Veteran preference Points: N/A
Job Title: Office Automation Assistant
Department: Department Of Defense
Agency: Defense Contract Audit Agency
Job Announcement Number: DDRSC-402725-11
Core Competencies
BA, Political Science, Politics; International Affairs; Legislation; Office Operations; Clerical Procedures; Administrative Support; Customer Service; Public Relations; Project Management; Workflow Planning; Prioritization; Organization; Team Building; Training; Supervision; Verbal Communications; Certified Teacher of English as a Second Language (TESL); Written Communications; Research; Information Gathering; Reporting; Documentation; Records/ Information Management; Computer Programs/Applications; Internet; Word Processing/Typing
Work Experience
Dec 2009-Present
P.F. Chang s China Bistro
Scottsdale, AZ
Hours per Week: 25-35
Supervisor: Mark Miller ( xxx-xxx-xxxx ; Confidential
- May Not Contact
Salary: N/A
Server
Play key role in building customer loyalty and driving business/revenue growth by consistently delivering quality guest services in processing/serving orders, evaluating and addressing concerns and promoting a customer-focused environment.
Aug 2007-Nov 2009
Marriott International
Tucson, AZ
Hours per Week: 15-35
Supervisor: Tom Berkley (520) 792-4100; May
Contact
Salary: 5.25/hour
Bell/Valet
Provided superior guest services ranging from assisting with hotel check-in and luggage and escorting to rooms to coordinating transportation arrangements; served as resource in familiarizing guests with Tucson region. Efficiently parked and retrieved vehicles.
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Aug
2008-Nov 2009
VIP Parking Solutions
Tucson, AZ
Hours per Week: 15-25
Supervisor: Quincy Johnson (520) 360-1793; May
Contact
Salary: N/A
Valet
Contributed sharp leadership skills toward training new hires in customer servicing as well as independently managing job sites to optimize efficiency and productivity of operations; entrusted with securely and accurately handling cash transactions. Facilitated guest valet services at varied event venues throughout the city.
Aug 2007-Dec 2007
Project Vote Smart (votesmart.org)
Tucson, AZ
Hours per Week: 9
Supervisor: Mia Ibarra (520) 626-8752; May Contact
Salary: N/A C Unpaid - College Credits
Intern/Researcher
Demonstrated sharp administrative skills in compiling detailed reports on key legislative issues; effectively created, fact checked, revised, and posted reports within stringent timelines. Concurrently applied technology skills toward website and photo editing.
-
June 2006-July 2007
Pei Wei Asian Diner
Tucson, AZ
Hours per Week: 15-20
Supervisor: Ernesto Torres (520) 884-7413; May
Contact
Salary: 7.50/hour
Cashier/Busser
Efficiently took guest orders and processed cash transactions. Applied sharp prioritization and organization skills toward maximizing productivity in facilitating dining room services as well as bussing tables within a fast-paced, high-volume setting.
Nov 2002-June 2006
Mastro s Ocean Club
Scottsdale, AZ
Hours per Week: 25-35
Supervisor: Seigfried Hohaus (480) 443-8555;
May Contact
Salary: 2.25/hour
Expeditor
Collaborated in opening new restaurant, playing an instrumental role in initial success of an upscale dining establishment. Conferred with guests on menu selections, including offering recommendations to boost sales, and served orders as well as monitored tables to ensure prompt servicing. Effectively processed high-volume of food orders; efficiently assisted in preparing salads, desserts and other menu items.
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Education
University of Arizona
Tucson, AZ
Degree: Bachelor of Arts (BA) - Political Science
Earned: May 2009
Credit Hours: 158
GPA: 2.4/4.0
Specialized Training/Certifications
TEFL Certificate (Teacher of English as a Foreign Language), 120-hours, Arizona Language Center-Scottsdale, AZ; August 2010
Technical Skills
Microsoft Office Suite (including Word, Excel, Access, PowerPoint, and Outlook)
Internet
Website Postings/Edits
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