Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000-2231

Phonexxx-xxx-xxxx

E-mail: abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

_______________________________________________________________________

 

Job Announcement Number:  IHC-289336-OCA-DE
Job Title: Mission Support Specialist

Department: Department Of Homeland Security

Agency: Customs and Border Protection

 

Core Competencies

 

Office Management; Business Administration; Procurement; Contract Administration; Vendor Relations; Fiscal Management; Cost Controls; Budgeting; Project Management; Scheduling; Strategic Planning; Workflow Planning/Delegation; Operational Restructuring; Process Development; Policies and Procedures Implementation; Performance Enhancements; Information Systems;  Database Management; Customer Service; Client Relationship Management; Public Relations; Business Development; Sales; Marketing; Bookkeeping; Payroll; Oral Communications; Written Communications; Regulatory Compliance; Multi-Agency Collaboration

 

Employment History

 

2008-2009    

Westrux International            

3550 Pomona Blvd. Pomona, CA

Salary: $36K/annual

Hours per Week:

Supervisor: Donald Kenney; Phone xxx-xxx-xxxx ; Permission to Contact: Yes

Office Manager/Service Advisor

 

Managed full-service repair department,  warranty, and office operations for busy International truck dealership; sold and serviced all makes and models including Cat and Cummins engines. Successfully established and administered contract and warranty service for fleets.  Facilitated strategic relationships with vendors and bodybuilders to maximize level of customer service.  Applied strong prioritization, planning and organization skills toward coordinating all aspects of repairs, from pickup through delivery.  Proficiently used Karmac Info5 and International programs including ISIS, Roadranger, Cummins Rapid Serve, and Mitsubishi.

 

1999-2008   

Stadium Automotive             

2120 E. Howell Ave.,#416 Anaheim, CA                  

Salary: $29K/annual + bonus

Hours per Week: 40

Supervisor: Jack Ferraro; Phone: 714-634-0206; Permission to Contact: Yes

Office Manager/Service Advisor

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Stadium Automotive continued

 

Demonstrated sharp business acumen in steering full-scope office and service operations for high-volume automotive repair shop.  Obtained Security Clearance in order to facilitate the repair of undercover vehicles for the County of Orange Sheriff Department, Narcotics and Gangs Division and Auto Theft Task Force.  Earned ASE Parts Consultant and Service Advisor credentials.  Gained working knowledge of EPA, OSHA and related regulatory standards governing automotive repair operations and consistently ensured critical compliance.  Served on Advisory Board of askpatty.com, a site offering automotive advice specifically to women, and personally affiliated with Bureau of Automotive Repair as well as Automobile Club of Southern California, illustrating commitment to supporting employer objectives through voluntary participation in industry-related organizations.

 

Played key role in driving business growth through active marketing and outside sales as well as consistent delivery of quality customer servicing.  Productively scheduled, delegated and monitored repairs to ensure on-time completion; actively involved in full project cycle, from initial service order input through technician compliance.

 

Efficiently managed accounting-related functions ranging from bookkeeping to payroll.  Cost-effectively sourced and purchased parts and administered fleet contracts to maximize bottom-line profits.  Optimized operational efficiencies through proficient use of MS Office programs as well as industry-specific software/applications including Alldata, Mitchell on Demand and NapaTracs.

 

1998-1999   

Golden Touch Auto Center

8151 Katella, Stanton, CA

Salary: $12/hr

Hours per Week: 30

Supervisor: Medhi Motadi; Phone: 714-995-3100; Permission to Contact: Yes

A.A.A. Radio Dispatcher

 

Proficiently coordinated Police towing and vehicle storage to ensure efficient, cost-effective use of time and resources.  Promptly responded to inbound emergency assistance calls and gathered pertinent information critical to prioritizing calls and determining appropriate units to be dispatched based on locale.

 

1973-1997

Vons Grocery

Address (or City and State if don t know)

Salary:

Hours per Week:

Supervisor:                ; Phone:                ; Permission to Contact: Yes

Journeyman Retail Clerk

 

Steadily progressed with major grocery chain to assume increasing responsibilities, with a continual emphasis on delivering world-class customer service. Longevity and progression with company clearly demonstrated loyalty and value as a key team member. Details available on request.

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Education

Long Beach City College/School of Business

Degree: AA, Business

Earned: 1975

GPA:

Credit Hours Earned:

 

Certifications/Specialized Training

 

CERT, Certified Emergency Response Team-Homeland Security

Volunteer Contributions

 

Habitat for Humanity

Active Alumni, LBJCB-Building Character through Music