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yyyyyy x. yyyyyy

3 reddan court

sunbury, victoria 3429

phonexxx-xxx-xxxx

abc@xyz.com

 

objective

 

eager to apply exceptional analytical, customer relations, and technical expertise toward supporting nab in optimizing bottom-line performance.

 

qualifications profile

 

         polished technical, problem solving, critical thinking, customer service, prioritisation, and portfolio management skills.

         exemplary strengths in project administration; excel in analysing, identifying and documenting business requirements, coordinating testing efforts, and facilitating effective change management.

         significant talents in stakeholder relationship management and satisfaction.

         advanced knowledge of nab s frontline systems and trained in uccc and code of banking practices.

         demonstrate sharp financial acumen, a collaborative work ethic, and a superior level of initiative.

         impressive multi-tasking abilities; effectively balance competing demands.

 

professional experience

 

nab, melbourne, victoria 2001 to present

business analyst, core business solutions (2006 to present)

         adeptly maintain business and retail systems encompassing ebobs, cams, casb, ers, acaps and docwiz, and independently manage nabcalc, and feescalc systems.

         support system changes and enhancements through proficiency in requirements gathering, documentation, and testing.

         actively assist project managers in forecasting and formulating specific project plans and timelines.

         continuously optimise stakeholder relationships by documenting interactions, assessing and identifying their needs, and maximising stakeholder satisfaction.

         support and facilitate continuous process improvement via comprehensive post-implementation reviews.

         forged, nurtured and continue to maintain excellent business relationships, consistently receiving positive performance feedback directly from key business stakeholders.

         presented with several achievement plus awards for:

o    pivotal contributions to government mortgage documents enhancements.

o    assisting rebrand project and using frontline system knowledge to review business requirements, test plans and testing results.

o    applying complex enhancements to nab s frontline documentation applications.

         independently administer numerous system applications in manager's absence and tasked with training new staff members.

 

financial analyst, melbourne major client group (2003 to 2005)

         demonstrated well-honed multi-tasking expertise in processing new consumer applications, administering commercial and consumer renewals, performing general administrative tasks, and supporting lending maintenance activities.

 

continued ...

yyyyyy x. yyyyyy ~ page 2 of 2

 

professional experience continued ...

 

         accurately completed business credit submissions (ecl), valuations, and loan cost estimates.

         reviewed and validated documents from lending services and completed pricing submissions.

         conducted customer interview for full renewals and processed credit memorandums when applicable.

         reviewed and signed outgoing renewal documentation.

         navigated lending maintenance operations by transferring and closing loan files, processing securities requests, and preparing interim/quarterly financial reports from customers.

         received certificate of appreciation for delivering outstanding customer service and support and earning praise from high profile customers such as europcar, pricewaterhouse coopers and toll logistics.

         formally recognized by management for contribution to ongoing financial success of team's customer portfolio.

         combined excellent communication, interpersonal and presentation skills to facilitate training courses for 9 business banking administration officers, and functioned as mentor to administrative assistant.

 

business banking officer, melbourne major client group (2002 to 2003)

         effectively supported senior executives in achieving or exceeding targets related to lending, deposits and ancillary products.

         cultivated strong customer relationships within assigned portfolio and demonstrated proficiency with siebel software.

         motivated, mentored, supervised and managed direct reports.

         earned two certificate of achievements for displaying outstanding teamwork and service and achieving exceptional workload turnaround times.

business banking administration officer, melbourne office business banking unit (2001 to 2002)

         applied dynamic organisational strengths toward performing various administrative functions such as commercial bill processing, account management, sales reporting, and maintenance of attendance records and overtime on hrms.

         provided relief and assistance to business banking officers as needed and delivered superlative customer service and attention.

         planned, coordinated and delivered staff training, coaching and supervision.

         handpicked to direct 8 employees in team leader s absence based on proven leadership performance.

 

education & training

 

swinburne university of technology, hawthorn, victoria, graduated 2000

bachelor of business degree

key subjects: marketing, banking & finance, economics, accounting and human resources

 

documenting requirements and prioritisation training, nab, docklands, victoria, 2008

 

siebel sales and service training, nab, docklands, victoria, 2007

 

credit analyst training, nab, melbourne, victoria, 2005

 

computer skills / software

 

microsoft office (word, excel, outlook), lotus notes, siebel

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