yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

performance-driven it professional specializing in network engineering, compliance testing, quality assurance, project management, and client services eager to offer 13+ years experience within diverse roles toward maximizing an employer s success.

 

profile of qualifications

 

         top-performer who contributes it support experience for help desk operations, pc hardware / software, and client / server and networks.

         integral leader with an excellent track record for providing quality end user / customer support services within fast-paced it environments.

         ambitious self-starter who plans, prioritizes, and manages multiple it tasks within high-pressure, deadline-driven situations.

         excellent communicator who successfully interfaces with all business professionals and clientele through to executive level.

         expert it professional who demonstrates superior attention-to-detail and sharp analytical abilities.

 

professional synopsis

 

 

it compliance analyst (2003 c 2009)

         applied dynamic technical talents toward directing testing / monitoring of internal it controls that provided design and operational effectiveness assurance in accordance with s404 of 2002 s sarbanes-oxley act to include guaranteeing documentation was appropriately organized to facilitate critical review / testing by external audits and 3^rd parties, as well as interfacing among internal / external auditors.

         coordinated the remediation of internal control deficiencies identified as either part of monitoring and / or via formal testing processes.

         led the coaching / training of it and business process owners regarding internal controls and related standards and guidelines.

         spearheaded compliance action tracking system (cats) development an evidence request and repository that provided instant status / accountability, and performed risk analysis for security controls at the operating system, application, and database levels.

         played a vital role in sustaining optimal it operations by serving as advisor for it performance assessments and maturity models based on cobit methodology to include providing full documentation preparations for it controls testing.

 

it quality analyst (2002 c 2003)

         drove it-based quality control efforts by developing targeted work instructions, technical manuals, and metric reports to include organizing and distributing it safety initiatives which included bi-monthly briefs covering diverse topics specific to office / home it safety.

 

help desk administrator (1998 c 2002)

         contributed strong communication skills toward promptly responding to and resolving problem and / or service requests to include creating and sending system-related user correspondence and escalating urgent issues with secondary support personnel as required.

         ensured seamless help desk operations by providing service-level tracking, ticket escalation report generation, and data analysis, along with strategically boosting client relationships by resourcefully creating a user-friendly customer how to manual.

 

system support lead

 

         utilized broad scope of complex industry and it knowledge to serve as administrator of a 50-node network comprised of 2 servers operating ms / nt 4 and novel 3.12, along with directing client support on windows 95 platform and ms office 97 / 95 suite, among others.

         installed and configured ms / nt servers to introduce a 100base-tx network to include initiating help desk policies for on-site and telephone support; providing pc maintenance, troubleshooting, and total teardowns; and implementing dial-up networking access.

         demonstrated solid presentation abilities toward delivering comprehensive it-based teaching and training efforts to users on a 1 to 4-class ratio pertaining to various facets of ms windows 95, ms office suite, and general pc subject matters.

         cost-effectively managed all mis department purchases and inventories of all hardware, software, and supplies.

 

additional professional roles held prior to 1997

 

education & professional development

 

business management                                                                                                                                   sam houston state university

microsoft networking technologies certificate                                                                                       southern methodist university

 

software: microsoft windows os, ms office suites

guidance: cobit / cobit maturity models, audit standards-5

audited system levels: operating systems / databases / applications

audited control areas: access controls (logical / physical security), program change management, backups and restores

audited systems: active directory, ms windows server, unix, as / 400, peoplesoft (financial / human resources), fixed asset system

                              jamis financial system (pr / jc / gl / ap), maximo (purchasing), synergen (purchasing)

 

evidence management • compliance action tracking • customer service diplomacy

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am eager to offer 13+ years of progressive, cross-functional network engineering, compliance testing, quality assurance, project management, and client services experience toward minimizing your company s downtime while maximizing overall it success.  i consider myself a top-performing employee who boasts of an excellent track record for providing quality end user / help desk support services within fast-paced it environments to include expertly interfacing with all business representatives and clientele through to executive level to meet and / or exceed set objectives.

 

to complement my background, please note that i studied business management at sam houston state university and attained a microsoft networking technologies certificate from southern methodist university.

 

most recently, as an it compliance analyst for jacobs engineering group, inc., i applied my dynamic technical talents toward directing testing / monitoring of internal it controls that provided design and operational effectiveness assurance in accordance with s404 of 2002 s sarbanes-oxley act to include guaranteeing documentation was appropriately organized to facilitate review / testing by external audits and 3^rd parties, as well as regularly interfacing among key internal / external auditors.  within this role, i led the comprehensive coaching / training of it and business process owners.  i also spearheaded the development of a compliance action tracking system (cats) an evidence request and repository that provided instant status and accountability, and performed risk analysis for it security controls at the operating system, application, and database levels.  as this is just a sampling of my job history, please refer to my enclosed resume for additional experience.

 

you will find me to be a solutions-focused leader who can demonstrate superior attention-to-detail and sharp analytical abilities.  in addition, i can plan, delegate, and manage multiple technical tasks within high-pressure, deadline-driven environments while streamlining it processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you, and i thank you in advance for your time and consideration.

 

sincerely,

 

 

 

michael flores