Profile of Qualifications

◄    Bilingual IT professional now seeks a position in which strong problem solving skills and an academic background in Business Administration will be of value.

◄    Utilizes effective project management, organizational and communication skills to successfully lead teams, collaborate with management and complete projects within timelines.

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TOLT SERVICE GROUP                                                                                                2007-Present

Regional Service Technician

         Utilize strong technical proficiency to effectively troubleshoot, maintain, recover and repair failed IT hardware within retail and office environments.

         Review service tickets and provide comprehensive notes to include equipment and resolution information, closure detail data and service schedules.

         Maintain parts inventories, order new parts/equipment within service timelines, provide trouble ticket billing, practice inventory control measures to company standards.

         Complete impromptu and pre-scheduled project IT hardware installations, staging and integration services, support low voltage cabling projects.

Regional Service Technician, I

         Provided ongoing technical support to retail and office clients; repaired and recovered failed IT hardware, reviewed and edited trouble tickets to include resolution and equipment information, closure data and maintain project timelines.

         Completed impromptu and pre-scheduled hardware installation and cabling projects, ordered project parts and equipment, maintained parts inventories.

UCLA MEDICAL CENTER, Santa Monica, CA                                                                    2004-2006

Patient Transport Dispatcher/Interim Supervisor

         Utilized exceptional organizational, multi-tasking and communication skills to effectively  coordinate timely transportation events; fielded incoming calls, addressed and resolved transportation issues, monitored transports and schedules to ensure timely transfers.

         Dispatched appropriate staff to code blue calls, assisted Patient Tracking System users to provide operating instructions, fielded transport requests on a priority basis to ensure timely responses, maintained equipment.

         Provided supervisors with activity level data to maintain effective communication and request additional support as needed, assumed management in absence of supervisor, upheld company protocols to optimize safety, efficiency and support objectives, authored reports.

         Employed excellent customer service skills to address and resolve issues, maintain unambiguous communication and meet client needs, provided employee training.

Security Officer

         Safe guarded company assets, staff, patients and visitors using established protocols; conducted regular patrols to monitor citizen activities, reported and documented incidents, enforced policies to state law and within regulatory compliance.

EL CAMINO POLICE DEPARTMENT, Torrance, CA                                                          2003-2004

         Received and relayed police alarms, messages and incoming signals, fielded incoming citizen calls pertaining to crimes and alleged incidents, prepared and maintained records and communication logs, performed frequency modulation checks to maintain systems.

Police Cadet                                                                                                                     2000-2003

         Performed traffic control measures, issued parking citations, reported impounded vehicles, fingerprinted offenders, and testified in court, prepared/filed misdemeanor cases for the DA.

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EL CAMINO COLLEGE, Torrance, CA

Bachelor of Business Administration expected March, 2009      Minor: Real Estate and Law

Associate of Arts, 2004

 

CALIFORNIA STATE POLYTECHNIC UNIVERSITY, Pomona, CA

What was your major?  How many units completed?