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yyyyyy x. yyyyyy               0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                       (xxx-xxx-xxxx • abc@xyz.com

 

results-driven, solutions-focused leader eager to contribute proven operations management, organizational support, quality control, team building, and community relations talents, as well as strong educational background in

business administration, toward maximizing a progressive company s productivity and profitability.

 

profile

 

         contribute sharp analytical skills, superior problem-solving abilities, excellent interpersonal relations talents, and solid written / verbal communication proficiencies in support of diverse business operations.

         expert at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing, and organizing workflow to maximize productivity, efficiency, and quality.

         recognized as the go-to person for immediate resolution of complex operational issues.

 

~ education, professional certifications, and technical proficiencies ~

 

extensive graduate-level mba coursework                                                university of southern mississippi

bachelor of science in business administration (mis emphasis)                university of southern mississippi

paramedic certification national registry of emts                                                forrest general hospital

 

acls provider certification • bls healthcare provider certification

 

microsoft office microsoft frontpage • computer-aided dispatch systems (pinpoint, enroute, rescuenet)

 

professional synopsis

 

american medical response ambulance service

jackson, ms / columbia, sc

1994 c 2008

 

communications / deployment manager                                                                                           2005 c 2008

 

         applied dynamic leadership talents toward directing daily activities of a fast-paced, high-volume 911 call center, including promptly initiating effective responses to diverse crises and handling wide-ranging emergency / non-emergency call intake and ambulance dispatch / tracking.

         demonstrated proficiency in recruiting top-performing employees, as well as overseeing comprehensive human resources efforts and facilitating strong training / development programs instrumental in encouraging productive team building, low turnover rates, and high levels of company loyalty.

         contributed excellent data synthesis skills instrumental in accurately analyzing operational data to determine adequate field staffing levels in compliance with six county contracts, along with ensuring proficient employee scheduling to attain cost-effective labor and preparing annual financial budgets for management approval.

         maximized organizational efficiency by maintaining complex databases to guarantee strict adherence with privacy laws (i.e. federal hipaa statutes).

         liaised with county officials / boards and executive-level management to report contract performance and respond to various company concerns, as well as generate positive public relations with hospital administrators to build critical community relationships and professional networks.

         established a proactive quality assurance program designed to perform retro call audits and ensure optimal compliance with local policies / protocols and high-quality care standards.

         expertly maintained various communications technologies (i.e. 911 phone switches, dispatch systems, voice loggers, radio / mobile data equipment) to guarantee seamless operational processes at all times.

 

operations manager                                                                                                                          2002 c 2005

 

         supported director of operations in the facilitation of successful ambulance service system activities, including demonstrating solid knowledge of industry-wide practices to handle medical emergencies in an effective manner.

         contributed sharp supervisory abilities toward overseeing an efficient field operations department, along with maintaining line-authority over all personnel and performing jurisdiction-specific budgetary preparations.

 

~ additional professional roles held ~

 

communications supervisor • field operations supervisor • assistant field supervisor

field training officer • field paramedic • dispatcher • emt basic

yyyyyy x. yyyyyy               0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                       (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding [ insert job title ] role within your progressive organization, and am submitting my resume for your review.

 

i am eager to apply my broad background in operations management, organizational support, quality control, team building, and community relations, as well as a strong business administration education, toward maximizing your company s productivity and profitability.  i can contribute sharp analytical skills, superior problem-solving abilities, excellent interpersonal relations talents, and solid written / verbal communication proficiencies to support diverse business operations.

 

you will find me to be a results- and solutions-focused leader who is expert at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing, and organizing workflow to optimize productivity, efficiency, and quality.  in addition, i have been routinely recognized as the go-to person for immediate resolution of complex operational issues. for these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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