career objective                              

entry-level human resources assistant eager to contribute superior communication, organization, and customer service skills toward supporting a successful organization seeking a driven and productive team member

 

profile                                                

ø offer more than 11 years of experience providing outstanding customer service and performing a diverse range of recruiting, marketing, information management, daily operations, and staff development responsibilities

ø demonstrated ability to train and lead top-performing sales teams responsible for increasing revenues and client base; consistently receive excellent levels of customer satisfaction and retention 

ø contribute to corporate expansion efforts, new facility openings, business development; experience participating in the interviewing/hiring process for industry-leading health clubs

ø proficiently respond to member questions and requests; research and resolve potential issues and billing discrepancies

ø maintain and update large volumes of customer information; maintain highest ethical standards and confidentiality

ø dynamic communication, presentation, negotiation, and relationship management skills

ø proactive team player equally effective in independent and collaborative environments

 

professional experience                

membership advisor, l.i. sports & fitness club                                                              12/06 c present

 

membership sales consultant, new york sports clubs                                                       6/98 c 12/06

 

sales manager / pre-sales representative, gold s gym                                                       1/97 c 6/98

 

~ key achievements ~

• recognized for regularly exceeding sales quotas in highly competitive market; provide exceptional customer service to more than 1,000 members of l.i. sports & fitness club
• received top sales consultant award (2000, 2001, 2003) and entrusted with steering pre-sales operations for two new locations of new york sports clubs
• cultivated long-term individual and corporate customer relationships and developed strong referral base

 

education                                           

bachelor of science in physical education, queens college, flushing, ny                                   1996

 

~ certifications~

american council on exercise (ace) ~ first aid ~ cpr